Reviews of M Hotel Niseko This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
044-0081 Hokkaido, Kutchan, Niseko Hirafu 2-1-5-20(Old address: Yamada170-145), Japan
#31 of 34 hotels in Kutchan
Guests' ChoiceReview Score
Based on 99 hotel reviews
7.9Score breakdown
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Cleanliness
7.8
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Comfort
8.4
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Location
9.1
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Facilities
8.0
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Staff
9.1
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Value for money
8.0
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Free Wifi
6.2
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Reviewed: March 8, 2025
Joan
New Zealand19 Reviews1 helpful vote9.0“A great place to stay. Best staff member was Elle who worked non stop snd always had a big smile on her face. A very eff”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 7 nights
- • Submitted from a mobile device
Showers went to boiling hot suddenly when showering, or to really cold
Location, facilities, cleanliness,
Stayed in March 2025
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Reviewed: February 23, 2025
Taylor
Australia4 Reviews8.0“Great location”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
The bed was extremely uncomfortable. We requested more pillows to try help but no luck. It was the biggest downfall considering we paid almost $500AUD per night. The staff were friendly but not professional
Location and Breakfast every morning was lovely. The room was clean and spacious enough
Stayed in February 2025
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Reviewed: February 21, 2025
Colin
New Zealand1 review9.0Wonderful- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location was perfect, close to everything in Hirafu area. Staff were very helpful and friendly. Breakfast buffet was convenient and tasty. Had a drying room with lockers too.
Stayed in February 2025
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Reviewed: February 18, 2025
Jim
Australia17 Reviews1 helpful vote9.0“Great location - reasonable facilities”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 11 nights
- • Submitted from a mobile device
Breakfast could be very busy and sometimes food wasn’t very warm
Great location
Stayed in January 2025
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Reviewed: February 15, 2025
Pete
Australia3 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
Very noisy
Breakfast was pretty good
Stayed in January 2025
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Reviewed: February 5, 2025
Kelly
Australia5 Reviews2 helpful votes8.0“Comfortable accommodation appropriate for the price”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
Pillows weren’t great. The info said bins would be emptied every day, but this wasn’t done until day 3 when you get new towels. The exhaust fan can be quite loud for sensitive sleepers, but it says not to turn it off. I’m a light sleeper, but luckily , it worked as white noise for me so I didn’t have issues sleeping. We had a room that overlooked the street, which was nice, but on Saturday evening at 2am, I could hear lots of noise from the bar Freddie’s a couple doors down when it closed.
Location is fantastic, the Hirafu shuttle stops out the front and the Niseko United shuttle stops 1 minute walk away. Central to lots of restaurants and convenience stores. The shower was amazing - hot and high pressure. Breakfast wasn’t fancy but had everything you need - croissants, bread, cereal, potato gems, bacon, noodles or rice, scrambled eggs, over-steamed veg, banana, mandarin, filtered coffee and juice. The best part is the chef will cook you fresh eggs of your choice (poached, sunny side up or over easy). Size of the room was fine and there was hanging space and shelving.
Stayed in February 2025
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Reviewed: February 3, 2025
Tegan
Australia15 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
The beds where super hard, there was no PowerPoint in the bathroom which seemed odd. The locker room to dry your ski gear in made our ski gear stink.
Nice big rooms with a larger fridge, super helpful staff, lotsa food options nearby, a large area to put ski gear.
Stayed in February 2025
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Reviewed: January 23, 2025
Ozshrink58
Australia2 Reviews8.0“Great location, very friendly staff!!”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 13 nights
Periodic full clean missing but necessary
great!!
Stayed in January 2025
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Reviewed: January 20, 2025
Deanne
Australia2 Reviews8.0“The hotel is in superb location within walking distance of restaurants etc”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
The only thing i'd say the downside is the beds and pillows are uncomfortable. The room is very small which i guess is expected in Japan and the breakfast options are limited.
The location of this property is superb as it is in the heart of Niseko and walking distance to all the shops & restaurants. The staff is amazing and overall is excellent.
Stayed in December 2024
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Reviewed: January 7, 2025
Mikaela
United States5 Reviews8.0“Book here if you love to ski, eat and don’t care about comfort.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
The beds were so uncomfortable.
Great breakfast, and incredible location! I would book 10x over for the location. Easy access to the shuttle and walking distance to MANY bars and restaurants.
Stayed in January 2025
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Reviewed: January 2, 2025
Valerie
United States7 Reviews9.0“Amazing location, friendly and helpful staff”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Perfect location!
Stayed in January 2025
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Reviewed: January 1, 2025
Céline
Japan27 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
Our room was next to the stairs and we heard people going up and down.
The location was great, near restaurants, bars and lift. The breakfast was very good. We had a big bed. The room was very clean.
Stayed in January 2025
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Reviewed: December 20, 2024
Dane
Australia1 review9.0Wonderful- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 7 nights
- • Submitted from a mobile device
Water leak in bathroom
Very Friendly staff
Stayed in December 2024
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Reviewed: March 3, 2024
Andrew
Australia14 Reviews7.0“Comfortable friendly and well located but a bit pricy”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms a bit small for the $$, no onsen, lounge needs more activities eg. Pool or shuffleboard.
Location, breakfast, staff were friendly and helpful,, locker for ski gear downstairs
Stayed in February 2024
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Reviewed: February 17, 2024
Haylee
Australia14 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
Very uncomfortable bed
Location
Stayed in February 2024
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Reviewed: February 17, 2024
Maggie
Singapore50 Reviews13 helpful votes7.0“Great base for a ski holiday.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 5 nights
- • Submitted from a mobile device
The rooms were cleaned only every 3 days. This was a bit tricky when dealing with wet ski gear/shies. There is not a great place to hang out in the evenings/when not skiing.
The location was excellent. Near the ski hill, restaurants, and rental shops. The breakfast was simple, but filling and a good start to a day skiing.
Stayed in February 2024
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Reviewed: February 16, 2024
Anastasia
Australia24 Reviews3 helpful votes8.0“Super convenient location, friendly staff.”- • Leisure trip
- • Couple
- • Suite
- • Stayed 2 nights
- • Submitted from a mobile device
The street the property is on is a party street so there is a bit of noise at night from drunk people. Didn’t bother me much but maybe take that into account if you’re a light sleeper or ask for a room on the other side of the building.
Very close to the centre and super convenient
Stayed in February 2024
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Reviewed: February 6, 2024
Nigel
Australia3 Reviews9.0“We loved it and hope to stay there again”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
It was all good
Location and staff
Stayed in February 2024
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Reviewed: January 22, 2024
Mark
Philippines4 Reviews7.0Good- • Leisure trip
- • Couple
- • Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Bed is so hard
Location
Stayed in January 2024
-
Reviewed: January 22, 2024
Liew
Malaysia3 Reviews2 helpful votes9.0“Overall okay, but not the first choice for next time”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
The toilet WC without heater, it is suffer during winter season
The room size is big (compared with my previous hotel stay in Hokkaido)
Stayed in December 2023
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Reviewed: January 4, 2024
Kulwinder
Australia4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Suite
- • Stayed 7 nights
- • Submitted from a mobile device
Did not do a full clean of the room, but we were told it would happen part way through our stay.
Location was great, the breakfast buffet was a great way to start the day.
Stayed in January 2024
-
Reviewed: April 10, 2023
Le
Hong Kong1 review9.0“I had a great stay in M Hotel, very convenient and staff are lovely, will stay again.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 8 nights
- • Submitted from a mobile device
Bed is bit hard
it was ver convenient, walking distance to Grand Hirafu, lots of restaurants choices around
Stayed in March 2023
-
Reviewed: March 6, 2023
Kelly
United States10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
Cleanliness, strong smells from cleansers used that lingers throughout the day
Good breakfast, friendly and helpful staff
Stayed in February 2023
-
Reviewed: March 6, 2023
Raymond
Singapore1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing in particular.
Location was excellent. Very near to our skiing site. All the staff were excellent - Dan & Elina and 2 other Japanese staff - one of whom recommended a dinner eating option with transport provided.
Stayed in March 2023
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