Can’t think of anything. Loved it all.

It was so beautiful. It felt like staying at a museum.

Stayed in June 2025

It was a little far from the real centre and there weren’t many restaurants or shops nearby.

This hotel was a very welcome oasis from the hustle and bustle of Tokyo and felt like stepping into paradise after a 16 hour flight and a two hour tube journey.

Stayed in July 2025

Nothing

Even more amazing than the photos. Everything is beautiful and service is excellent. The suite was extremely spacious and fit the 3 of us. Get the executive plan to enjoy the amazing lounge offerings. The hotel is a short walk to the Yamamoto line and 1-2 stops from all the main tourist sites. Meguro is a beautiful quiet neighborhood on the river with many restaurants and shops with more of a local and non-touristy vibe. 10/10 look forward to staying again.

Stayed in June 2025

Not so much an issue with the hotel but - very steep hill leading to the hotel which is a bit difficult with luggage. Again, very short journey between the station and the hotel, so this did not present a massive issue for us. The hotel does have a bus running from the hotel to the station but within specific hours.

Everything was brilliant. It was so worth it for us to include breakfast - so many choices. Property was spotless. Wonderful staff. Beautiful hotel. Very close to Meguro station, which is on the Yamanote line, so very easy to reach other areas. Steam room was a lovely extra. I'd stay again in a heartbeat.

Stayed in June 2025

Food options were very expensive and there was no access to microwave.

Beautiful and spacious rooms. Immaculate and high level of detail. The staff were always welcoming and attentive.

Stayed in June 2025

Nothing

Beautiful property with large rooms

Stayed in May 2025

No complementary drinks in the room bar. The hotel's museum could have been complementary for hotel guests.

The location, view and room facilities.

Stayed in May 2025

Meguro is not the best spot in Tokyo for food/culture. But it’s a quick metro ride into Shibuya and Shinjuku

Superb hotel, with beautiful interior. The staff are attentive, the rooms are large and well appointed.

Stayed in May 2025

Faultless

Excellent room and excellent service

Stayed in April 2025

Food was a little difficult as all the restaurants were often full and Tokyo has so much to do it’s hard to predict when you’ll be back and ready to eat.

A wonderful place to stay, clean, lovely spacious room and great service.

Stayed in April 2025

Gajoen Tokyo was an unforgettable experience. The rooms were incredibly spacious and the facilities top-notch. What truly stood out was the exceptional and outstanding customer service – every interaction was warm, attentive, and professional. I also took the hotel tour and was fascinated by its rich heritage, which is beautifully preserved throughout the property. It feels like stepping into a living museum. I will definitely return for a longer stay next time to enjoy even more of what this unique hotel has to offer.

Stayed in April 2025

We loved everything about this hotel. The hotel staff are amazing from start to finish. We had the Japanese style room which was a joy to stay in, it had a separate sitting room with traditional seating area, the beds were comfortable. The bathroom had a jet bath, shower and sauna. The toilet was totally separate to the bathroom. We had a garden on our balcony. Really recommend this experience. Do the hotel art tour. You see closed off parts of the hotel and the historic art pieces as well as the banquet and wedding ceremony rooms with a fantastic tour guide. Great breakfast with the most variety I've seen in any hotel in Japan. We ate at the cafe and Chinese restaurant, the atmosphere and food was wonderful.

Stayed in April 2025

The drinks in the fridge weren't included, so you had to pay for it. But the bottles of water out of the fridge are.

De luxurious room!

Stayed in March 2025

Just a really nice play to stay with an unreal entry, gardens and breakfast. Its close to the train station (not a crazy busy one). Food spots in the area are pretty good.

Stayed in March 2025

Only tiny things: the shower head in the bathroom should be cleaned of limescale more often - it would improve the water pressure. The coffee at breakfast was not the best.

Amazing hotel, beautiful interiors both on the ground floor and in the suites. Great views from the rooms. Nice big bathrooms. Friendly and helpful staff.

Stayed in February 2025

I have no complaints and would love to stay again

We loved our stay at Gajoen. We arrived very early and were able to leave our luggage very easily which was then delivered to our room upon check-in. The staff was so courteous and nice to us, we felt very well taken care off. The room itself was lovely. Spacious and comfortable. For our first night in Tokyo after a long flight it was great to sleep in the very comfy bed. The bathroom was the star however. The jet bathtub had a beautiful view of the city and the steam sauna was great to use. Complimentary skin care products were also provided so we had a spa night. The breakfast in the morning was lovely. So many foods to try, both hot and cold and from many cuisines, both Asian and western. It set us up for the whole day. The hotel itself is beautiful and worth a visit on its own. The waterfall is spectacular and the art all around the hotel is lovely to look at. Some mornings they have an art tour of the hotel, and I highly recommend going on one if you stay at the hotel and they have them in the morning. It was very interesting and you got to see areas and art in the hotel you wouldn't have otherwise. It's in a quite area but easy to get to from Meguro station and then you have the Meguro River close by that you can walk by which has loads of cherry blossom trees. They weren’t in bloom when we were there but could definitely see the potential. Also, a good walk up the river you have the Naka Meguro area, Ebisu and Daikanyama were you have lots of cool restaurants, shops and bars. I can also recommend the Metropolitan Teien Art Museum which is close and has a beautiful garden, not to mention the house and exhibitions themselves.

Stayed in February 2025

nothing

amazing hotel, very friendly staff, very clean, the decor and rooms one of the best in Tokyo

Stayed in December 2024

The hotel is stunning, both in architecture and design. It's not the typical hotel you usually see in Tokyo. It has history, charm and elegance. The service is impeccable. The staff even went an extra mile to make our stay memorable by doing something special for our 30th wedding anniversary. They were very accommodating and helpful in every way. We would definitely stay at this hotel again on our next trip to Tokyo.

Stayed in December 2024

The sauna and the large room was fantastic for a family of 4. We also overlooked the chapel and saw a wedding party take photos.

Stayed in December 2024

I likes everything.

The room was spacious, clean, nice view and located near the Meguro Station.

Stayed in November 2024

The hotel doesn’t have its own gym, but you can use a fitness centre nearby for free. But this is just a minor inconvenience.

The location is very convenient. It’s just a 5 minute walk from the Meguro station. The hotel is located right next to the Meguro river so your morning runs are convenient and picturesque. The hotel is beautifully decorated. With 2500 antique crafts and ornaments, it is like staying in a museum! The hotel tour itself takes 90 minutes. The rooms are huge. For Tokyo standards, you’ll be hard pressed to find another hotel with such spacious rooms

Stayed in November 2024

Quality and character

Stayed in November 2024

Every thing was perfect !

Stayed in November 2024

The best hotel! Large comfortable rooms with great amenities. Delicious selection of foods at buffet. Very helpful and gracious staff.

Stayed in November 2024