Reviews of Mercure Hida Takayama 4 stars
5060026 Gifu, Takayama, 4-311-1, Hanasatomachi, Japan
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewStaff were so friendly and helpful. Very close to the train and bus station. Walking distance from the center.
Dear Guest, Thank you very much for your kind words! We are delighted to hear that our staff were friendly and helpful, and that you enjoyed our convenient location close to the train and bus stations as well as the city center. We look forward to welcoming you again soon! Best regards, Mercure Hida Takayama Team
Dear Guest, Thank you very much for your kind words! We are delighted to hear that our staff were friendly and helpful, and that you enjoyed our convenient location close to the train and bus stations as well as the city center. We look f… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewComing from a much better venue in Takayama at the same price, we did not enjoy our stay. The breakfast was perfect, though : great japanese and occidental food, very nice resturant decoration.
Coming from a much better venue in Takayama at the same price, we did not enjoy our stay. Room was smaller. Onsen does not have a cold bath or a sauna.
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our breakfast and the restaurant atmosphere. However, we regret that your overall stay did not meet your expectations, especially regarding the room size and the onsen facilities. We appreciate your honest comments, as they help us identify areas for improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future. Kind regards, Mercure Hida Takayama Team
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our breakfast and the restaurant atmosphere. However, we regret that your overall stay did not meet your expectations, especially regarding t… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, right near the train station, very well designed and clearly every tiny detail was thought of. The staff were wonderful, spoke great English, and were helpful and proactive.
Nothing. It was wonderful.
Dear Guest, Thank you very much for your fantastic review! We’re thrilled to hear that you appreciated our design, location, and attention to detail. It’s also wonderful to know that our staff provided helpful and proactive service in fluent English. Your kind words truly motivate us to continue delivering excellent experiences. We look forward to welcoming you again on your next visit! Warm regards, Mercure Hida Takayama Team
Dear Guest, Thank you very much for your fantastic review! We’re thrilled to hear that you appreciated our design, location, and attention to detail. It’s also wonderful to know that our staff provided helpful and proactive service in flue… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewMy stay at the Mercure Hida Takayama was fantastic! The hotel’s beautiful design blends modern elegance with local charm, creating a truly inviting atmosphere. The rooms are cozy, comfortable, and equipped with every convenience you could need. Its incredible location in the heart of Takayama makes it perfect for exploring the city’s historic streets, markets, and culture. A gem of a hotel - highly recommend!
Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the blend of modern elegance and local charm in our design, and that your room was comfortable and well-equipped. Our central location is indeed ideal for exploring Takayama’s historic streets and culture, and we’re thrilled it enhanced your stay. Your high recommendation means a lot to us, and we look forward to welcoming you back on your next visit! Warm regards, Mercure Hida Takayama Team
Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed the blend of modern elegance and local charm in our design, and that your room was comfortable and well-equipped. Our central location is i… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation
No gym
Dear Luis, Thank you for sharing this review! We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewNice enso on top floor. Nice clean rooms and good shower facilities. Great breakfast with Glutenfree options as well.
Dear Ulrich, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager
Dear Ulrich, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and wa… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGreat location, close to the train and bus station and walking distance to everything in town.
It’s was modern, clean and the location was perfect. Room sizes were decent. Was welcoming as you first arrived and the bar and restaurant were fantastic. We enjoyed our stay immensely.
Dear Aaron, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager
Dear Aaron, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and war… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewPublic Onsen, the room, the comfortable bed, the bathroom. We stayed two nights as a couple and enjoyed it. It is nice to have the Oncen earlier in the morning and late at night ✌️
Nothing
Dear Michael, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager
Dear Michael, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and w… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean and spacious rooms
Nothing
Dear Kelly, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNice ambiance: good breakfast and comfortable room
Dear Faye, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewClean and modern, good location
Extra price charged on check in to pay for an onsen - this should be included in fees for staying at the hotel. E.g all hotels don’t charge additional fees for a pool they have on site….
Dear Callum, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. Regarding the onsen tax, it is a mandatory tax collected by the city in every hotel providing onsen facility (not only in Takayama, but also in Gero). As it is considered like a city tax, unfortunately it couldn't be included in the price. An onsen, which is a natural hot spring, is different from a pool and taxes apply in Takayama city. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Dear Callum, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. Regarding the onsen tax, it is a mandatory tax collected by the city in every hotel providing onsen facility… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewBest hotel we stayed in all of Japan! Loved the staff, super clean and comfortable beds! Nice bathroom, very clean. Excellent breakfast, definitely a highlight! Good location next to the bus station, no easy taxi in Takayama so be aware!
Loved everything
Dear Courtney, Thank you for sharing this wonderful review! It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really near to Takayama station and walking distance to any touristic spots. In addition, your generous comments regarding our service will certainly be a source of motivation and encouragement for our team. We truly appreciate your comments! Another wonderful experience awaits you here, and we look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Dear Courtney, Thank you for sharing this wonderful review! It is an absolute delight to receive reviews that extol the Mercure experience! As you have mentioned, one of our unique selling points is the location as we are situated really n… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewCleanliness
Dear Divina, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewOnsen is great, they accept people with tattoo. Stylish, clean, comfortable rooms. Breakfast buffet is very good, fresh food, variety is great.
We had to mention three times that our refrigerator wasnt working before they looked into it and fixed it.
Dear Caroline, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. Please allow me to express my heartfelt apologies for the inconvenience you experienced during your stay. I am very sorry about the issue our Housekeeping caused you; we will take your concerns to bring our service one-step further. We eagerly look forward to welcoming you back soon. Virginie Front Office Assistant Manager
Dear Caroline, Thank you for sharing this wonderful review! We are delighted to hear that you thoroughly enjoyed your stay with us. Please allow me to express my heartfelt apologies for the inconvenience you experienced during your stay. … Show more