Some of the facilities feel a bit aging, like the swimming pool or the stairs.

It was our first night in Japan for this trip, we were impressed as the hotel is very family oriented : buffet dinner and breakfast, game room, onsen, swimming-pool, common area with free drinks before dinner... We loved the Japanese style room and wearing the yukatas around the hotel.

Stayed in July 2025

The onsen/washroom was not tattoo friendly and restaurants were not easy to get to. Overall happy.

The resort is very pretty and well maintained.

Stayed in March 2025

It would have been nice to experience the onsen. I have too many tattoos to cover, so I was not allowed to enter. Maybe if there were times throughout the day that tattoos were allowed, this would be the perfect hotel.

The room was clean and the layout was spacious. Plenty of room for a family of 4.

Stayed in February 2025

The beds, futons, and pillows were uncomfortable. This specific hotel is a bit dated and should prioritizing in renovating rooms. Pricy!

The staff were great! Loved the free night cap from 9 to 11pm. Free snacks & and a variety of alcoholic drinks. Additionally, the hotel had a lot of recreational areas.

Stayed in February 2025

Not really

Situated in the mountain

Stayed in February 2025

Great breakfast, nice hotel, big onsen (indoor and outdoor). Staff were friendly and helpful.

Stayed in January 2025

The property is catered to family with children so as a couple was not the best choice.The most disappointing part was that the property did not specified that the Onsen is not available to people with tattoos so we miss on that part of the experience. For those going if your plan is to head to mount Zao the property is a bit far and not very convenient. The rooms are big, but the central heating is hard to regulate so the room was way too hot and we had a hard time sleeping. Expect long cues if you check in at 3 pm like we did For non Japanese guest I will not recommend it.

The room is quite spacious and the staff is helpful The hotel is easy to find and has good parking

Stayed in December 2024

Hotel is a bit old, you can feel it in many aspects. however it is not annoying, it is kept quite clean. There can be more activities for kids, and existing game areas need some renovation/update maybe.

I have been to many hotels in Japan, but this was a first time (almost) all inclusive plan. Interestingly, we were not aware of it when we booked. Great value for the money. Buffet breakfast and dinner was fantastic. Having unlimited alcoholic drinks was a great surprise. During the afternoon / late night lounge times additional snacks snacks / drinks provided.

Stayed in December 2024

Although the hotel room was spacious, I thought it looked quite outdated for Mercure. We had 4 people in the room and the extra beds weren't very comfortable. The walls are also quite thin so you can sort of hear the people from next door (it wasn't loud; more like muffled sounds). Aside from that, it appears that there was a collection of dust on the lockers in the onsen, so I guess it wasn't cleaned properly.

The buffet had a very wide selection of food and it certainly exceeded my expectations. There was also free drinks at the longue for guests and it's the first time I've come across a hotel that does that! The onsen was also very spacious and there are 4 baths in total (2 indoors and 2 outdoors) and a sauna too!

Stayed in September 2024

I arrived at about 5:30 PM and as there was only a single tea bag in my room I went down to reception to ask where to get some coffee, instant or a cup of, I didn’t mind, was told the way to get a cut of coffee was to pay for the full buffet dinner that included coffee, same answer in the morning for the breakfast buffet, I thought that was poor but not as poor as the half full trash bin from the previous occupants, makes me wonder what else they didn’t change in the room

Stayed in September 2025

Best ryokan I've had the fortune of staying in. The perfect mix of modern and traditional. Gorgeous onsens both inside and out. Comfy beds and futons. Kind, attentive, and very informative staff. Great facilities. So many ways to enjoy a night in. The night cap was such a lovely touch. The breakfast... WOW. I've never seen such a large, variable, and delicious selection. My only regret is not staying longer.

Stayed in April 2025

unfortunately it was very windy night so all night long we can hear strong wind. and a small earthquake happen. we know it's not hotel's fault at all but a bit scary.

social lounge service was great idea! we enjoyed to use the service. onsen was very clean and nice.

Stayed in December 2024

Food was awful . Shower was cold at first.

Stayed in November 2024

Food was awful.

Stayed in November 2024

Despite the nice public areas, the rooms itself left a lot to be desired. First of all, one person in my group had a terrible night as the carpet in the room were not cleaned property, and she had discomfort breathing all night. I also felt that the rooms were not so clean, particularly the carpet, and the curtains was very inadequate in blocking the light coming through. I was woken up at 04:40am as the light coming through the window was really bright (please see my attached photo). Secondly, I felt that the variety of the food on offered was generous, but the quality was not so. Lastly, the staffs I met couldn't communicate adequately in English.

Great public facilities: the onsen, the rest area with free snacks, and the variety of food on offered at breakfast.

Stayed in July 2024

What a beautiful hotel! As travellers from Australia, the staff were so accommodating with the language barrier, and were so warm and welcoming. The buffet was absolutely incredible, facilities perfect, games room for our 6 year old, even a shop! The candy station was also a big hit! Definitely would reccomend!

Stayed in May 2024

Food is wonderful, high quality.

Stayed in April 2024

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Stayed in September 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in June 2025

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Stayed in March 2025

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Stayed in April 2025

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Stayed in January 2025