The internet was very slow. The environmental rules are interesting. If I want to comply with them, I have to put dirty towels and trash cans in the hallway, because otherwise the cleaning staff won't come in. However, if you hang everything on the door handle, you will get all your belongings back. On the sixth day, I had six pairs of slippers, six pajamas, six razors, etc., which were completely unnecessary. I don't understand how much they save by doing this. An interesting philosophy. Another thing that I think is not appropriate for such a high-quality hotel is that all the male waiters at breakfast had tattered aprons. This is sloppy and not worthy of this place.

It's in a good location, perfect for day trips. The receptionists are friendly, polite, and helpful. The room is pleasant, quite spacious, and well furnished. The bed is comfortable, but the pillow was very hard.

Stayed in August 2025

Everything, conveniently located

Stayed in August 2025

There're 2 JR Metro hotel in Sendai station. We were lost and confused to find the right one. Lucky they are both in short walking distance

Great location and convenient for travel by Train, Bus or Airport shuttle.

Stayed in August 2025

Nothing to complain about.

Large room with two double beds! Clean and tidy! Town was nice and quiet.

Stayed in August 2025

Clean. Lounge facility was most convenient n useful.

Stayed in August 2025

Excellent location

Stayed in July 2025

The room was quite small

Great location above the main Sendai station. Our room on the 11th floor had a nice view.

Stayed in July 2025

Central location, friendly staff

Stayed in July 2025

-

The location, the staff were extremely helpful, rooms were clean and of a good size, lovely guest lounge area.

Stayed in July 2025

My favorite hotel in Sendai! The location is unbeatable with super quick access to all the shops and food located in the Sendai Station area. It also is one of the newer hotels with spacious rooms, and modern finishes. They also offer triple rooms which simply aren't even an option at some of the other comparable hotels (proximity-wise to the station).

Stayed in July 2025

Great location, comfortable and big rooms. Laundry was easy and fast and we stored our bags before check in and after check out which was simple

Stayed in July 2025

None

Huge rooms! Biggest we stayed in Japan . King bed is good size. Bathroom was excellent. Located at the station with easy access to shopping and food. They have self laundry on 2 floors . Wonderful stay. Very comfortable.

Stayed in July 2025

Difficult locating the hotel signage was lousy.

Room with upgrade room was very spacious.

Stayed in June 2025

The room itself has limited storage, just a small closet. It did have adequate room for suitcase storage, with a shelf in the closet and a suitcase rack in the room.

Great location at the train station. Our hotel room was good size and had an expanded bathroom with a large, jacuzzi tub. The hotel has a nicely appointed lounge for guests and the breakfast was reasonably priced and delicious. Staff were very helpful. All in all, we had a wonderful stay and I will happily stay there again if I have the pleasure to return to Sendai.

Stayed in June 2025

Nothing.

Hotel is in the station and close to many shops. Room is comfortable with a picture frame window. Staff are very professional and accommodating and speak English.

Stayed in June 2025

Convenient location. Locate next to JR Sendai station. Shelter walkway inside building that leads to the hotel lobby

Stayed in June 2025

all good

very comfortable bed and fantastic location

Stayed in June 2025

Not enough counter top space, bathroom was spacious though.

Convenient location, room service was excellent.

Stayed in June 2025

No laundry facilities. 10 minute walk to nearest laundromat.

Excellent location near the railway station, shops and restaurants. Comfortable, quiet, well equipped room. Spacious bathroom with good shower. Excellent breakfast with many western as well as Japanese options.

Stayed in June 2025

Nothing, everything was impressive. Once we eat at the restaurant I am sure this will go from a 9 to a 10 rating.

Great hotel, we have stayed here before and will definitely stay again! The staff are all incredibly friendly and helpful and many have excellent English. The rooms are spacious and comfortable and always clean. We had a great view across Sendai to the ocean. Location is so convenient next to the station and the range of restaurants in the walk between the station and the hotel is terrific.

Stayed in June 2025

The front desk staff were not as courteous and nice as before. I’ve stayed at this hotel at least ten times and this was the worst.

Excellent location and large rooms.

Stayed in May 2025

Opted for the eco-option of not having the room cleaned, towels replace etc, to come back to the biggest bag of new amenities I've ever seen one evening, not too eco-friendly in that regard.

Room was excellent, bigger than expected. Great views of the surrounding train station, loved watching the trains come in and out. Shower was amazing, wet room was really big. Location can be tricky to find initially as it's in Sendai train station, but once you know where it is, you're in a great location to go anywhere in the city, and out of the city on the trains.

Stayed in May 2025

Excellent location! Made traveling to and from super easy.

Stayed in June 2025

Everything was fine. The carpet was a bit outdated, but that was not an issue to me.

The location was excellent as the hotel was part of Sendai Train Station as well as a large shopping centre. The hotel was clean & tidy, the room was spacious with all the necessities. Despite being part of the train station, there was no loud noise.

Stayed in June 2025