Reviews of Neon Hotel - Luxury Sleep Retreat - 3 stars
920-0851 Ishikawa, Kanazawa, 10-6 Kasaichimachi, Japan
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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation very convenient, well equipped.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewA very nice place to stay. The reception was easy to find close to the train station. Can recommend going by the mall close by and getting fluffy japanese pancakes at the Happy Pancake cafe nearby 😁 The contact-less check in there was super easy. The apartment was super, big nice bath, a kitchen with fridge and freezer and a big sink, a decent sized bedroom with three beds, perfect for us three women, and a livingroom with a big tv.
Thank you very much for staying at Neon Hotel and for sharing your heartwarming feedback. We are relieved to hear that the reception location and check-in process were smooth. We are also pleased to hear that you enjoyed the nearby shopping mall and pancake cafe. We are honored that you were pleased with the size and facilities of the room and that your stay with three women was comfortable. We will continue to strive to provide everyone with a pleasant stay. We look forward to welcoming you again soon.
Thank you very much for staying at Neon Hotel and for sharing your heartwarming feedback. We are relieved to hear that the reception location and check-in process were smooth. We are also pleased to hear that you enjoyed the nearby shopping… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified reviewThis place was very spacious and clean. We felt very comfortable once we had settled in. Love the fact that they replenished bottles of water for us everyday.
We were a little confused upon check in - I had missed my messages about checking in at another hotel (about 5/6mins up the road. They were quick to respond to my messages and we got there in the end. Make sure you check your messages before arriving - you'll need a code from them to access the hotel front door and a code for your room too, and you will need to go to another hotel to check in. This is an unmanned hotel.
Thank you for choosing to stay at Neon Hotel from the many hotels available. We would also like to thank you for taking the time to leave a review despite your busy schedule. We are very pleased to hear that you were satisfied with the spaciousness, cleanliness, and comfort of the hotel, as well as the water bottle refills. On the other hand, we deeply apologize for the inconvenience caused during check-in. We are sorry that the instructions were difficult to understand. In the future, we will strive to improve the information so that it is easier to understand and that it is sure to catch your eye in advance. We look forward to seeing you again.
Thank you for choosing to stay at Neon Hotel from the many hotels available. We would also like to thank you for taking the time to leave a review despite your busy schedule. We are very pleased to hear that you were satisfied with the spac… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation, size, amenities, the apartment layout was fabulous! The dryer in the shower room and washing machine really helped us out.
Nothing it was all great!
Thank you very much for choosing to stay at Neon Hotel from among the many hotels available and for your kind words. All of our staff are very pleased to hear that you were satisfied with the location, size of the room, amenities, and even the layout of the apartment. We are also very happy that the dryer and washing machine in the shower room were helpful in making your stay comfortable. We will continue to strive to provide a space where our customers can feel safe and secure, so please use our services again if you have the opportunity. We look forward to seeing you again.
Thank you very much for choosing to stay at Neon Hotel from among the many hotels available and for your kind words. All of our staff are very pleased to hear that you were satisfied with the location, size of the room, amenities, and even … Show more
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewLarge, self catering accommodation 10 minutes stroll from Kanazawa JR station. Clean property, good bathroom heating for colder days. Shower over bath wets all the bathroom. Efficient washing machine. Separate bedroom; adjacent to large lounge; lounge area could be used for additional guest- Japanese bedding in cupboards. Good quality towels, although Quilt covers were thin and threadbare, need replacing. Kitchen with stovetop, small fridge freezer, self catering, cooking utensils.
Plenty of pots and pans for cooking, no plates on which to serve food.
Thank you very much for choosing Neon Hotel from the many hotels available. We would also like to thank you for taking the time to post your detailed feedback despite your busy schedule. We are very pleased to hear that your stay at our hotel was comfortable. We also appreciate your valuable comments regarding the facilities and equipment. Regarding the shower in the bathroom, we are sorry for the inconvenience caused by the shower water spreading throughout the bathroom. We will consider installing the experience so that you can use the room more comfortably. Regarding the quilt cover, we sincerely apologize for pointing out that the quilt cover was thin and worn out. We will immediately inspect the bedding in all rooms and replace it with new ones if necessary. We are sorry to hear that although the kitchen was well-equipped with cooking utensils, there were not enough serving plates, which caused you inconvenience. We will add the necessary tableware in the future so that you can enjoy cooking at home more comfortably. Based on your valuable feedback, all of our staff will strive to make your stay at our hotel a wonderful memory. We look forward to welcoming you again.
Thank you very much for choosing Neon Hotel from the many hotels available. We would also like to thank you for taking the time to post your detailed feedback despite your busy schedule. We are very pleased to hear that your stay at our hot… Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewThe appartment was perfect! Location, clean, very well equipped, spacious. We would recommend it !!
Thank you very much for choosing Neon Hotel from the many hotels available. We would also like to thank you for taking the time to post your kind comments despite your busy schedule. We are extremely honored to receive the highest level of praise, calling it "perfect." It would be our greatest joy if you and your family were able to relax in mind and body and have a wonderful trip to Kanazawa. We will take your comments as encouragement and continue to work hard every day to ensure that our guests have the best experience possible. We look forward to welcoming you again.
Thank you very much for choosing Neon Hotel from the many hotels available. We would also like to thank you for taking the time to post your kind comments despite your busy schedule. We are extremely honored to receive the highest level of … Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewCheck in is at different location (Hotel Kanazawa) which is not easy to find as link is in Japanese language. And check in time is limited to 21:00 (!)
Thank you very much for choosing to stay at Neon Hotel from among the many hotels available. We would also like to thank you for taking the time out of your busy schedule to post a review. We apologize for the inconvenience caused by the link being displayed in Japanese. We take your valuable feedback seriously and will use it to improve our services. We also appreciate your high rating. We still have a lot to improve, but we hope you will continue to patronize us in the future. We look forward to welcoming you again.
Thank you very much for choosing to stay at Neon Hotel from among the many hotels available. We would also like to thank you for taking the time out of your busy schedule to post a review. We apologize for the inconvenience caused by the li… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewLayout of the space was great. I liked the separation of living vs kitchen. Having the toilet and shower/sink separated was convenient with several people staying together. Extremely clean! Very spacious. Having a washing machine and drying line was great! The bath/shower room has a fantastic fan/heating system so you can easily dry your clothing overnight. One of my favourite hotels in Japan so far. Easy 8-10 min walk to train station. Easy walk to most attractions. Great cafe just a few doors down. Kitchen was well stocked with what you need for an easy meal.
Thank you very much for staying at Neon Hotel and for sharing your heartwarming feedback. We are very pleased to read that you were pleased with the layout, cleanliness, and facilities of your room. We especially appreciate your compliments on the small details, such as the space design with the living room and kitchen separated, the separate bathroom and toilet, and the drying and heating functions in the bathroom.We are glad that you made use of the washing machine and clothesline and that you had a comfortable stay. All our staff are also very happy to hear that you enjoyed the location and the nearby cafes. It is the best encouragement for us to hear that this is "one of your favorite hotels in Japan." We hope to welcome you back again if the opportunity arises.
Thank you very much for staying at Neon Hotel and for sharing your heartwarming feedback. We are very pleased to read that you were pleased with the layout, cleanliness, and facilities of your room. We especially appreciate your compliments… Show more
Reviewed: 25 February 2025 · Stayed in January 2025
Verified reviewWe asked for the vegetarian breakfast they are like it's not possible. We have limited budget. But in Vegetarian we don't need eggs, meat and fish which I suppose is expensive then vegetarian options. It's easy to get and make vegetarian options. There were 9 guests. And they could have made it available on second day which they didn't bother.
I asked for veg breakfast and they didn't had it.
Thank you very much for staying at Neon Hotel. We would also like to thank you for taking the time out of your busy schedule to post a review. We apologize for any inconvenience caused regarding breakfast. We are unable to change the breakfast content at our hotel, and the same content was delivered on the second day. We apologize for the inconvenience caused. We look forward to seeing you again.
Thank you very much for staying at Neon Hotel. We would also like to thank you for taking the time out of your busy schedule to post a review. We apologize for any inconvenience caused regarding breakfast. We are unable to change the breakf… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewLocation close to Kanazawa station. Self contained apartment. Very spacious. It was nice to have a fridge and cooking utensils to be able to make dinner for a few nights as we'd been eating out at restaurants for a while already. Great supermarket very close by too.
There was some confusion on my part, no fault of the hotel, about checking in. The Neon hotel itself is unmanned so you have to check-in at the Kanazawa hotel which is right next to the station. However the staff at the hotel were extremely friendly and polite when I did get there.
Thank you very much for choosing Neon Hotel out of many hotels. Also, I am very happy to receive your compliments. Our hotel is fully equipped with cooking utensils and washing machines for long-term stays, so you can feel like you're living in Kanazawa. In addition, Neon Hotel is a 10-minute walk from the station, so there are restaurants and supermarkets nearby, so we are glad that you were satisfied with your stay. We apologize for the confusion caused by checking in at another hotel. Thank you very much for your kind words regarding our hotel staff. All of our staff will continue to strive to improve our services. We look forward to seeing you again.
Thank you very much for choosing Neon Hotel out of many hotels. Also, I am very happy to receive your compliments. Our hotel is fully equipped with cooking utensils and washing machines for long-term stays, so you can feel like you're l… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewIt’s very spacious. Lots of room to place luggages for the whole family. My kids also love to sleep on the tatami area.
Thank you very much for staying at Neon Hotel among the many hotels. Also, I am very happy to receive your compliments. The room is 45㎡ and offers a comfortable space that makes you feel at home. All of our staff will continue to strive to further improve our services. We look forward to seeing you again.
Thank you very much for staying at Neon Hotel among the many hotels. Also, I am very happy to receive your compliments. The room is 45㎡ and offers a comfortable space that makes you feel at home. All of our staff will continue to strive to … Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewBeautiful apartment in a great position - central to all interesting sites/shopping etc We wanted to live there! Lovely cafe with great coffee 20 seconds walk away, and plenty of dinner options close by.
The pillows were very firm, but that is just a cultural difference. Helpful to know though if you need a soft pillow.
Thank you very much for staying at Neon Hotel. Also, I am very happy to receive your compliments. We apologize for the inconvenience caused regarding the pillows. All of our staff will continue to strive to further improve our services, so we appreciate your continued patronage. We look forward to seeing you again.
Thank you very much for staying at Neon Hotel. Also, I am very happy to receive your compliments. We apologize for the inconvenience caused regarding the pillows. All of our staff will continue to strive to further improve our services, so … Show more
Reviewed: 7 December 2024 · Stayed in November 2024
Verified reviewRoom size, comfort, cleanliness, location
So far no
Thank you very much for staying at Neon Hotel. Also, thank you very much for your compliments. We look forward to seeing you again.
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewBeautiful rooms! The staff were so helpful and lovely when there was a mistake with luggage forwarding out bags.
The pillows were uncomfortable
Thank you very much for staying at Neon Hotel. Also, thank you very much for your compliments. We apologize for the inconvenience caused regarding the pillows. Our staff will continue to strive to further improve our services. We look forward to seeing you again.
Thank you very much for staying at Neon Hotel. Also, thank you very much for your compliments. We apologize for the inconvenience caused regarding the pillows. Our staff will continue to strive to further improve our services. We look forwa… Show more
Reviewed: 4 December 2024 · Stayed in November 2024
Verified reviewFantastic hotel, minimal but stylish. Had all the facilities for a nice stay with a baby
Thank you very much for staying at Neon Hotel. We would also like to thank you for your compliments. We look forward to seeing you again.
Reviewed: 3 December 2024 · Stayed in September 2024
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewInteresting and delicious bento box breakfasts delivered to the room. The hotel was quiet, excellent location.
The room was an interesting combination of western and Japanese styles - a great introduction to Japanese style (tatami mats, shoji screens), but we found the bean bag chairs were not comfortable for an extended period.
Thank you very much for staying at Neon. Also, we are very grateful to receive your compliments. The hotel apologizes for the inconvenience caused regarding the bead cushion. In order to continue to be a hotel that customers choose, all of our staff will continue to strive to further improve our services, and we look forward to your next visit.
Thank you very much for staying at Neon. Also, we are very grateful to receive your compliments. The hotel apologizes for the inconvenience caused regarding the bead cushion. In order to continue to be a hotel that customers choose, all of … Show more
Reviewed: 6 November 2024 · Stayed in October 2024
Verified reviewJapanese Breakfast delivered to the room. Confortable big apartment.
Check in is in another hotel, about 15/20 mins walking distance from the property.
Thank you very much for staying at Neon Hotel. I am very happy to receive your compliments. We also apologize for the inconvenience caused regarding the location. All of our staff will continue to strive to further improve our services so that we can continue to be a hotel that customers choose.
Thank you very much for staying at Neon Hotel. I am very happy to receive your compliments. We also apologize for the inconvenience caused regarding the location. All of our staff will continue to strive to further improve our services so t… Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewVery spacious and excellent facilities
Thank you very much for staying at our hotel out of many hotels. Also, I am very happy to receive your compliments. We look forward to seeing you again.