Reviews of MIMARU Tokyo Station East 4 stars

Dear Genevieve, Thank you very much for taking the time to leave such a detailed review. We are thrilled that you enjoyed the room size the layout convenient for your needs. It is our please to hear that our central yet peaceful location and proximity to subway stops and convenience stores made your stay more comfortable. We also appreciate your feedback on the timing of our housekeeping services. We understand that early start and a cleaning window that last until the late afternoon can be inconvenient. Your feedback is very valuable, and we will be looking into improvements to offer better services and provide more flexibility. We hope to have the opportunity to welcome you back again on your next visit to Tokyo! Thank you and best regards, MIMARU Tokyo Station East Front Desk Team

Dear Genevieve, Thank you very much for taking the time to leave such a detailed review. We are thrilled that you enjoyed the room size the layout convenient for your needs. It is our please to hear that our central yet peaceful location… Show more

Dear AYANT MANOHAR, Thank you for your kind comment about the stay with MIMARU Tokyo Station East. We are glad that the spaciousness of our rooms and the convenient location were highlights of your experience. We will bring this to the attention. We understand your concerns about the housekeeping schedule, and our appologies in not giving not enough information. To become a hotel with a small impact on the global environment, we humbly ask our guests for the cooperation by bringing your own amenities. We provide wooden toiletries and slippers upon request. For multiple-night stays, we provide environmental friendly schedule, in which we change towels, empty the trash, and refill in-room amenities daily, but we change bedsheets, make beds, and vacuum on one other the day. This schedule is adjustable if requested. We sincerely appreciate your kind feedback, and will continue doing the best to improve the stay's quality. We hope to welcome you back anytime. Thank you and best regards, Front Desk Team

Dear AYANT MANOHAR, Thank you for your kind comment about the stay with MIMARU Tokyo Station East. We are glad that the spaciousness of our rooms and the convenient location were highlights of your experience. We will bring this to the att… Show more

Dear robocat,Thank you for choosing MIMARU Tokyo Station East for your stay and for your kind review.We are so happy to hear that you are pleased with your stay and particularly with our staff. We work very hard to ensure our guests feel comfortable and welcome. The suite rooms have the washing machine and also have two bedrooms you mentioned, which is ideal for groups who would like to spread out and enjoy their own space. It is wonderful to hear that the room suited you so perfectly! Thank you again for your comments and we hope to host you again on your next trip to Japan! Best regards,MIMARU Tokyo Station East Front Desk Team

Dear robocat,Thank you for choosing MIMARU Tokyo Station East for your stay and for your kind review.We are so happy to hear that you are pleased with your stay and particularly with our staff. We work very hard to ensure our guests feel co… Show more

Dear Ayoub,Thank you for choosing MIMARU Tokyo Station East for your stay and for your kind review.We are so happy to hear that you are pleased with your stay and particularly with our staff. We work very hard to ensure our guests feel comfortable and welcome. And we are pleased that you and your family enjoyed our facilities and location. Our hotel is conveniently located between two Metro stations, Hatchobori and Kayabacho, and is just a 20-minute walk from Tokyo Station, making it a great choice for those exploring the city. We also have a 7-Eleven on the first floor and a Saizeria restaurant on our second floor. There are also a lot of restaurants to explore nearby and a 24-hour supermarket if you need any groceries.Thank you again for your kind review and we hope to see you again on your next visit to Japan! Best Regards, Mimaru Tokyo Station East Front Desk Team

Dear Ayoub,Thank you for choosing MIMARU Tokyo Station East for your stay and for your kind review.We are so happy to hear that you are pleased with your stay and particularly with our staff. We work very hard to ensure our guests feel comf… Show more

Dear Shadi Jaffal, Thank you for sharing your feedback of MIMARU Tokyo Station East. We are so pleased to hear that you enjoyed the property's ideal location and found it suitable for your family of four. We also appreciate your valuable comment regarding the limited luggage storage and wardrobe space. Your feedback is very important to us in improving our guest experience. We will take it into consideration and find the best solutions. We hope to welcome you again in the future. Thank you and best regards, Front Desk Team

Dear Shadi Jaffal, Thank you for sharing your feedback of MIMARU Tokyo Station East. We are so pleased to hear that you enjoyed the property's ideal location and found it suitable for your family of four. We also appreciate your val… Show more

Dear Anggi Berliana, Thank you very much for sharing your experience with us. We are pleased to hear that you found the room clean and the shower facilities to your satisfaction. It is also wonderful to know that our location and convenient access to the subway system contributed positively to your stay. At the same time, we sincerely apologize for the discomfort you experienced due to the hallway temperature during the summer months. We appreciate your honest feedback, and we are implementing maintenance to enhance the system. We will surely take your opinion into consideration to ensure a more comfortable environment for all guests. We hope to have the opportunity to welcome you again in the future and provide an even more pleasant experience. Thank you and warm regards, Front Desk Team

Dear Anggi Berliana, Thank you very much for sharing your experience with us. We are pleased to hear that you found the room clean and the shower facilities to your satisfaction. It is also wonderful to know that our location and convenient… Show more

Dear manuel, Thank you for taking the time to share your experience here at MIMARU Tokyo Station East! We are sorry to see that you did not enjoy your experience overall. First of all, thank you for your compliments to our front desk staff. Our guests' comments give us the strength and motivation to continue to provide our guests with the best experience possible. Regarding the cleaning, as an apartment hotel, our cleaning policy is different from traditional hotels. Everyday cleaning includes trash collection, towel exchange, paper product replacement, toilet cleaning, and floor cleaning. Every other day, the baths and shower rooms are cleaned and bed sheets are changed. On the 9th day, the kitchen is also cleaned. Please note, if items are left on the beds, they cannot be changed, and depending on what items are left on the floors, the cleaning staff may not be able to fully vacuum certain spaces. If you have specific feedback on what you felt was insufficiently cared for, we would love to hear from you so that we can further improve our services! Once again, thank you for your comments. We wish you continued safe travels. Best regards, MIMARU Tokyo Station East

Dear manuel, Thank you for taking the time to share your experience here at MIMARU Tokyo Station East! We are sorry to see that you did not enjoy your experience overall. First of all, thank you for your compliments to our front desk staff… Show more

Dear Guest, Thank you very much for choosing to stay with us and taking your precious time leaving us an honest review. Our hotel is an apartment hotel aims for families and group travelers where our guests can stay and feel like second home. MIMARU offers spacious rooms with living room and well-equipped kitchen. As you have mentioned, our hotel is located just about 3 minutes walk away from Kayabacho and Hatchobori Stations with restaurants, convenience stores and supermarkets around. We are so glad to hear that you like our MIMARU hotel. Once again, thank you for your detailed review and sharing experience of your stay with us and hope to host you again either at MIMARU TOKYO STATION EAST or other MIMARUs in Tokyo, Osaka and Kyoto. Front Desk MIMARU TOKYO STATION EAST

Dear Guest, Thank you very much for choosing to stay with us and taking your precious time leaving us an honest review. Our hotel is an apartment hotel aims for families and group travelers where our guests can stay and feel like second … Show more

Dear Christian, Thank you for sharing your experience here at MIMARU Tokyo Station East! We are so happy to hear that you enjoyed your stay with us. At MIMARU, we hope to provide families and groups traveling together with a comfortable place where they can stay without having to break into multiple rooms. Our suite rooms come equipped with a combination washing machine/dryer, but we also have an on-site coin laundry for the rooms without one. The suite rooms also have the two bathrooms you mentioned, which is ideal for groups who would like to spread out and enjoy their own space. It is wonderful to hear that the room suited you so perfectly! Additionally, thank you for your compliments to our staff. We are more than happy to help where we can and will continue to do our best to provide the best stay possible! Regarding the restaurants, we are sorry to hear that you could not find what you were looking for! As a business area, many do close on the weekends, but there are still a handful available to which the staff are happy to direct our guests! On weekdays, there are a wide variety of restaurants available, and the staff love to share their favorites. Once again, thank you for taking the time to share your experience, and we wish you continued safe travels! Warm regards, MIMARU Tokyo Station East

Dear Christian, Thank you for sharing your experience here at MIMARU Tokyo Station East! We are so happy to hear that you enjoyed your stay with us. At MIMARU, we hope to provide families and groups traveling together with a comfortable pl… Show more

Dear Yaniv, Thank you very much for sharing your thoughtful review of MIMARU Tokyo Station East. We are truly delighted to know that our location—just minutes from the metro and in close proximity to Ginza and local grocery stores—added convenience and value to your stay. We sincerely thankful for your recognition of our team’s efforts, that we could assist you and help find a satisfactory solution. We prioritize providing attentive service and to support our guests with genuine care, especially when unexpected challenges arise. Your kind words are sincerely appreciated, and we hope to have the pleasure of welcoming you back on your next visit to Tokyo. Thank you and best regards, MIMARU Tokyo Station East Front Desk Team

Dear Yaniv, Thank you very much for sharing your thoughtful review of MIMARU Tokyo Station East. We are truly delighted to know that our location—just minutes from the metro and in close proximity to Ginza and local grocery stores—added con… Show more

Dear Jinesh, We would like to sincerely thank you for taking the time to share your impression of the stay. We're glad to hear that you appreciated the spaciousness of the accommodation, the convenient location. The whole staff was very happy to hear that you were able to spend a great time with us! Based on your valuable opinions, we will strive to make further improvements for even comfortable stay experience. We look forward to having you again! Thank you and best regards, Front Desk Team

Dear Jinesh, We would like to sincerely thank you for taking the time to share your impression of the stay. We're glad to hear that you appreciated the spaciousness of the accommodation, the convenient location. The whole staff was ver… Show more