The staff were amazing. Kind and helpful. Great tips for local cafes and also helpful with trains and luggage forwarding. Great location.

Ha soggiornato nel mese di settembre 2025

Great place to explore Tokyo with room for family. Close to a lot of metro lines. Staff was friendly and extremely helpful with recommendations and baggage transfer to our next destination, especially Seira (thank you Seira!).Laundry facilities too. Highly recommend!

Ha soggiornato nel mese di agosto 2025

very, very convenient location. The property was family-friendly. wonderful staff. Everything was great about this property, except that the rooms were a bit small. Restaurants and convenience stores were nearby. Mimaru made our stay more wonderful!

Ha soggiornato nel mese di giugno 2025

All good.

Hotel was very comfortable. Staff are absolutely amazing. I live the MIMARUhotel chain. Consistently excellent.

Ha soggiornato nel mese di agosto 2025

the window isn't transparent, can't see outside view even check the weather before going out.

reception is friendly to help. room facility is easy to use.

Ha soggiornato nel mese di luglio 2025

The staff was amazing and the rooms were clean.

Ha soggiornato nel mese di luglio 2025

Beds are hard ish - as beds in Japan are for most people visiting from overseas

The location of this place was excellent. A fairly calm part of Tokyo but really well connected and a beautiful park. Also, the washing machine was super handy, especially with the heat of summer

Ha soggiornato nel mese di giugno 2025

Nothing.

It was not my first stay in a Mimaru, but the experience was the same. Friendly staff, great for families with kids, the rooms are big and clean, with kitchen.

Ha soggiornato nel mese di giugno 2025

Loved the room layout, area, staff and washing machines.

Ha soggiornato nel mese di giugno 2025

We did not encounter any negative issues at all.

Location was perfect! Easy access to four local subway lines as well s a short walk to JR Ueno Station - or you could take the subway one stop. If you want to avoid Tokyo Station and get everywhere Tokyo has to offer - this is the place to stay. Parco and Matsuzakaya department stores across the street - both have food stores on B - floors, the latter of which is epic. Convenience stores everywhere. Don Quixote two blocks away. Great food everywhere - the corner Izakaya very very good, humble interior - well trained and skilled chef. Desk staff fluent in English, helpful and very family oriented and fun. Great to chat with going in and out. Exceeded expectations. Room plenty big for family (we were just 3 people) good storage. Trash removal and towels daily. Laundry worked well on floor 1. Luggage shipment to Osaka, skipping our next short stay destination took only a few minutes (Mimaru works with Yamato) and everything arrived in Osaka without any issue. The area is just removed from the hectic hustle and crowds of Asakusa. You could easily walk in 15 minutes or so to Akihabara down the main road if you wanted, or take the subway one stop. We did TeamLabs Borderless, Harry Potter Studio, Disney Sea, Sumo Tournament, Tokyo SkyTree, Shibuya, Shinjuku, Harajuky, Ginza, Asakusa, Akihabara and more over 6 nights and the locations allowed for very little transit. If you smoke - there is a smoking room on 2F - so avoid that floor if you don't smoke - but you won't notice it - and it's the size of a small closet. There's a 7-11 a block away towards Akihabara that has a smoking room and a couple large areas at Ueno Station/Park that are more useful for that activity. The Don Quixote up the small street two blocks then to the left - is well stocked and not crowded. Whole area very safe for teenage kids and young adults to walk around without supervision. For us with three people it was perfect. Again the staff was excellent!

Ha soggiornato nel mese di maggio 2025

Spacious Activities for the kids to do Clean Friendly staff Location

Ha soggiornato nel mese di maggio 2025

We found traveling as a family of five to Japan was difficult for booking accommodations. Then we found Mimaru hotels. Plenty of space, kid focused activities, and friendly staff. We were there for peak cherry blossom season so it was great to be so close to Ueno Park to see the blossoms and to go for a run. Highly recommend!.

Ha soggiornato nel mese di aprile 2025

We were above a smoking room, i think family friendly hotels should not have smoking rooms Wish they had tea, coffee, water at the reception

Excellent location, on a quiet street, close to Ueno Park and stations Staff all spoke fluent English and was very helpful with travel and dinner needs Kid and family friendly Laundry was easy

Ha soggiornato nel mese di maggio 2025

Location is great with many different options for train station, and close to shopping areas and restaurants. Very convenient and not crowded. Highly recommend if you're not used to riding trains. The train stations in this area are very easy compared to Shinjuku, Shibuya or Tokyo station.

Ha soggiornato nel mese di marzo 2025

Nothing to say here.

Super convenient to Okachimachi Station as well as subways. Front desk staff is wonderful. A special shoutout to Seira, Dong and Mike/Mark (sorry forgot which). Seira went out of her way to help us optimize our daily schedules and included suggestions to make our stay even more pleasant. Dong was super helpful in getting our luggage transported ahead of us to our next destination.

Ha soggiornato nel mese di aprile 2025

Stay was perfect

Perfect setup for large family

Ha soggiornato nel mese di aprile 2025

Liked: facilities, helpful staff Disliked: shower which had no curtain nor place to hang the shower

Ha soggiornato nel mese di aprile 2025

I wish the bathroom had more ventilation. When you have multiple people using that room, I felt like the air just never left.

I had trouble finding exactly how convenient the location was when booking so I couldn't chose between the three different Ueno locations. I can't speak compare to the others since I never stayed at those spots but ultimately, glad I chose this one and loved how close this was to the stations. I was able to go out after dropping my stuff off at the hotel before heading out for a quick bite just 5 minutes away across the street. Parco and another major mall was just across the street. Lawsons was also down the street. Also 10/10 for the front desk staff. Super duper helpful, lovely, friendly. Every single one of those ladies both morning and night went above and beyond to answer my questions and help me out. I also loved how prepared the hotels were for our questions. They had diagrams ready for us to make sure no language barriers or mistakes were made. They even helped me chose the best taxi option for heading to Haneda airport and helped me make the reservation via phone.

Ha soggiornato nel mese di marzo 2025

Nothing

Great location Train was easily accessible. Very helpful staff

Ha soggiornato nel mese di marzo 2025

the small alley kinda tight for person with wheelchair

everthing! good location, spacious room, staff was so on hand. and speak english very well which is a plus point to communicate better

Ha soggiornato nel mese di marzo 2025

Uncomfortable pillows but this is a very minor issue

Fantastic location, helpful friendly staff

Ha soggiornato nel mese di marzo 2025

Sadly this was our last stop in Japan so we only had less than 24hrs here. The time spent, however, was great and would absolutely recommend!

Ha soggiornato nel mese di febbraio 2025

N/a

The staff were so friendly and helpful. They were just great! No, they were TERRiFIC! The amenities were spot on, not excessive, just right, sustainable conscientious, fun activities for kids and adults, and binders for site seeing. Just a really well thought out facility, so clean and well maintained. I will definitely be returning. And the room was great everything we could need.

Ha soggiornato nel mese di gennaio 2025

nice location. big department store and lots of stores and eateries

Ha soggiornato nel mese di gennaio 2025