Reviews of Minn Chitose 2 stars
066-0009 Hokkaido, Chitose, Kashiwadai Minami2Chome1-1, Japan
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewCommunal washing machine available, room was clean, location was great next to convenience stores
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery spacious & close to the airport & walking distance to car rentals.
The floors never dried, it was very strange. Upon arrival it just seemed like they were just cleaned but in the morning they were still wet.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewMy second time at Minn Chitose. The location is very convenient if you need to be close to the airport. The room is fully equipped like an apartment, e.g. proper dining and living space. Although for for light sleepers, you can hear the planes from the airport.
No staff on site, if you encounter issues you have to call via tablets on the ground floor
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewLocated very near airport
No convenience store nearby
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was nice as well the position and the quality/price ratio overall good.
Horrible self check-in experience. We made it because a kind Japanese family helped us through the process. Not being able to communicate with any staff member is really frustrating.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe guesthouse is knite and clean but a bit small for 2 families. But overall still a great place to stay at.
One of the bedrooms had no air-con and needed the doors open to living room to maintain coolness.
Reviewed: 13 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewPretty convenient just a few stops via JR from the New Chitose airport and a short stroll - great for a transition first night after arrival on the plane. Place was clean and tidy and sufficient. Kitchen well-equipped for simple cooking. Check-in process was efficient! Short drive away from SuperARCS - we were able to get groceries for the night. So excited at arriving in Hokkaido, we didn’t take proper pictures for the place.
Beds were small but I guess this is typical of Japanese houses!
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe apartment was spacious enough for the 3 of us.
The hotel is probably out of the way for most people without a car. Even worse if your arrival at the airport is late in the night since getting a taxi can be extremely difficult. If only there was some kind of shuttle service between the airport and the hotel during the night. I would even go as far as to suggest staying at the hotel in the airport to avoid the inconvenience.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewIt was very spacious and had excellent facilities for cooking and dining. The location was great for us as it's just one stop from the airport and check-in and out was really easy!
There is a motion sensor light in the hallway that takes a while to go out. In the middle of the night it's a bit annoying. Also the beds and pillows were on the firm side. We slept well but a softer pillow would have been nice.
Thank you very much for choosing to stay at our hotel and for taking the time to leave such a thoughtful review. We are delighted to hear that you were pleased with the spaciousness of the room, the kitchen facilities, and the convenient access from the airport. It also brings us great joy to know that you found the check-in and check-out procedures smooth—such feedback is truly encouraging for our staff. At the same time, we appreciate your comments regarding the hallway motion-sensor lights and the firmness of the bedding. While the sensor timing is set with safety in mind, we sincerely apologize for any inconvenience it may have caused. We will take your valuable feedback into account as we strive to offer an even more comfortable stay. We look forward to welcoming you again in the near future.
Thank you very much for choosing to stay at our hotel and for taking the time to leave such a thoughtful review. We are delighted to hear that you were pleased with the spaciousness of the room, the kitchen facilities, and the convenient a… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom is nice and clean. Good price and location. It’s only 10 minutes to airport
The check in lobby should be in building B which is in the middle of all building will be more convenient because to need to handle all luggages from car to C building and from C building to A building is a bit working twice feeling.
Thank you very much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of the room, our convenient location, and the pricing. Our hotel places great emphasis on providing easy access from the airport and creating a comfortable environment, so we are honored by your kind words. On the other hand, we sincerely apologize for the inconvenience you experienced with your luggage during check-in. We recognize that there is room for improvement in the location of the lobby and the clarity of our guidance. We will take your comments seriously as we continue to enhance our operations to ensure a more seamless and pleasant experience for our guests. All of our staff look forward to welcoming you again in the future.
Thank you very much for staying at our hotel and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness of the room, our convenient location, and the pricing. Our hotel pl… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt was in a great place for us, nice and spacious. Easy to check in.
The bed and pillows were quite hard. Some of the lights were motion sensitive, so came on in the night when you didn't want them too.
Thank you very much for staying with us. We're delighted to hear that you were satisfied with the spaciousness of the room, the convenient location, and the smooth check-in process. On the other hand, we apologize for any discomfort caused by the firmness of the bed and pillows, as well as the motion-sensor lighting. We will take your feedback into consideration as we work to improve our facilities. We would be honored to welcome you again should the opportunity arise. We sincerely look forward to your next visit.
Thank you very much for staying with us. We're delighted to hear that you were satisfied with the spaciousness of the room, the convenient location, and the smooth check-in process. On the other hand, we apologize for any discomfort cau… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThere is no receptionist but check in (done on a tablet) was quick and easy as we had completed the pre-check-in process prior arrival. Room was clean and spacious. Super comfortable for a family of 4.
Thank you for staying with us. We are relieved to hear that you were able to check in smoothly using our pre-check-in service. We are very happy to hear that you found the room clean and spacious and that your family enjoyed a comfortable stay. We look forward to seeing you again if you have the opportunity. We sincerely look forward to your next visit.
Thank you for staying with us. We are relieved to hear that you were able to check in smoothly using our pre-check-in service. We are very happy to hear that you found the room clean and spacious and that your family enjoyed a comfortable s… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewparking, kitchen facilities
Air conditioning didn't work very well.
Thank you for your stay. We are glad to hear that you were satisfied with the parking and kitchen facilities. On the other hand, we are very sorry to hear that the air conditioning did not work well enough. We will check this immediately and make every effort to create a comfortable environment for your stay. Thank you for your valuable feedback.
Thank you for your stay. We are glad to hear that you were satisfied with the parking and kitchen facilities. On the other hand, we are very sorry to hear that the air conditioning did not work well enough. We will check this immediately an… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe accommodation is located in an area with clean air and water, and the room itself was spotless — not a single bug in sight. It was impressively well-equipped with everything we needed, including air conditioning, an air purifier, heater, microwave, and washing machine. Every detail was thoughtfully prepared. What stood out the most was the shampoo provided in the bathroom — it was of such high quality that I’ve never experienced anything like it elsewhere. I even wanted to purchase it for myself.
It was quite disappointing that there was no shuttle service from the airport to the accommodation. It would have been much better if there had been clear guidance or information about taking a taxi. I initially thought it was close to New Chitose Airport Station, but the location turned out to be quite inconvenient. You have to take a train one stop to Minami-Chitose Station, and from there, it's about a 20-minute walk at a woman's pace. For travelers carrying heavy luggage, this is a worst-case scenario. Since most of our travel plans were centered around downtown Sapporo, we had to walk the same 20 minutes again the next day just to continue our journey. It was a huge drain on our energy and incredibly inefficient. If you're traveling with a lot of luggage or with family members, I strongly recommend taking a taxi directly from New Chitose Airport Station. Expect to pay around 25 USD (approximately 3,000 JPY) for the ride.
Thank you for staying with us. We are very pleased to hear that you were satisfied with the cleanliness and facilities of our property, especially the high-quality shampoo. However, we sincerely apologize for the inconvenience caused by the lack of a shuttle service from the airport, as well as the difficulty of traveling with heavy luggage from the station. We will work to improve our taxi guidance to make it easier to understand and reduce the burden on our guests. Thank you for your valuable feedback, and our staff looks forward to welcoming you again.
Thank you for staying with us. We are very pleased to hear that you were satisfied with the cleanliness and facilities of our property, especially the high-quality shampoo. However, we sincerely apologize for the inconvenience caused by the… Show more