Reviews of Mitsui Garden Hotel Kanazawa 4 stars
105-0021 Ishikawa, Kanazawa, Kamitsutsumicho 1-22, Japan
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean, great buffet breakfast, close to castle Gardens and markets. Bus stop on doorstep.
Nothing
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for your comment. We are very pleased to see that you are satisfied with our hotel locaion and the breakfast. We will continue to strive to be a hotel that satisfies our customers. Therefore, we hope you will come back to enjoy a wonderful time here. We are looking forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for your comment. We are very pleased to see that you are satisfied with our hotel locaion and the breakfast. We will continue to strive to b… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewVery pleasant. Staff helpful. Very different. Great location
Loved everything
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for sharing your feedback about your stay. We are relieved to hear that you had a comfortable stay. We will continue to work together as a hotel to further improve our services so that we can continue to provide our guests with a relaxing time. We are looking forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for sharing your feedback about your stay. We are relieved to hear that you had a comfortable stay. We will continue to work together as a hotel … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location and design of the hotel was great. Breakfast is good.
Mitsui Garden Hotel doesn't have parking although it clearly has a "parking" icon in its page in Booking. They have a deal with a nearby commercial center where you can park paying a special price of 1000 yens per day. But it is very inconvenient compared to hotels nearby or even coin parkings nearby. I booked expecting a parking lot as clearly stated in its page. And even though it is true it is mentioned if you go through the details of the FAQ, I consider this to be a gray area which doesn't benefit at all the final user. The room had scratches in the wall. The place where to put the suitcase was also scratched everywhere. There were some stains in the bathroom wall and also in one of the beds (after cleaning). We booked two rooms, in our room the AC was not working properly unless you put the card, so the room was very hot when getting in at first, then we had to tweak it to work normally for Japanese summer. In other hotels I have been, the room AC is set before hand to a normal temperature and remains like that as baseline unless the guest change it. In summer in Japan, getting very tired into a hot room is not a pleasant feeling. The checking took a really long time as the lady was confused with the reservation name, even if I booked through booking and all the information was clear. On top of it, she forgot to give us the breakfast vouchers for the second day so we had to go again and request them. The laundry has only two washing machines. Given the amount of people in the hotel, we couldn't find a time when both were not being used. The second day we had to queue for breakfast for a few minutes. I truly believe in the omotenashi in Japanese hotels, and with many people from the service I got a very good feeling, food was good too... But there were too many unfortunate details that made our experience not very great for the price we paid and the quality we were expecting.
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We are very sorry that we did not give you the breakfast voucher for the second day. We will be careful to prevent such a thing from happening. We will also use your other comments to help us improve in the future. We will do our best to provide you with even better satisfaction next time you stay with us and we appreciate your continued patronage. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We are very sorry that we did not give you the breakfast voucher for the second day. We will be careful to prevent such a thing from happening. We will also use your other comme… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe lobby
The smell in the room from the wall to wall carpet was unpleasant
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We are very sorry that we were unable to meet your expectations, even though you chose our hotel from among the many options available. We sincerely apologize for the inconvenience and discomfort you experienced regarding room cleaning during your stay. We will take your feedback seriously and share it with you to use it as a topic for future consideration. Lastly, we would like to express our sincere gratitude for your valuable feedback. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We are very sorry that we were unable to meet your expectations, even though you chose our hotel from among the many options available. We sincerely apologize for the inconvenie… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewWe stayed here for 4 days in Kanazawa during our honeymoon, and this hotel is beautiful and excellent value for money. The building is very calming with lovely Japanese aesthetics. The room was clean with complete amenities and surprisingly spacious, especially given that most hotel rooms in Japan are small. The view from their restaurant, overlooking the garden, was stunning. We enjoyed a drink during happy hour, and the service was superb for the value. The staff were all professional and kind. The Onsen was a fantastic addition, and they even gave us a thoughtful gift to celebrate our honeymoon. Overall, we loved our stay here! Tip for guests: The hotel is about a 15-minute walk from the main train station. It’s not a big issue, but we suggest taking a taxi or bus if you have luggage.
nothing.
Thank you very much for staying at Mitsui Garden Hotel Kanazawa. We also appreciate your highest rating. We are very pleased that you chose our hotel for your honeymoon, an important anniversary for you, and that we were able to help you have a wonderful trip. We hope you will use our hotel again if you have the opportunity to travel to Kanazawa. We look forward to seeing you again. Sincerely, Front Desk Manager Mitsui Garden Hotel Kanazawa
Thank you very much for staying at Mitsui Garden Hotel Kanazawa. We also appreciate your highest rating. We are very pleased that you chose our hotel for your honeymoon, an important anniversary for you, and that we were able to help you ha… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation is great, near Palace and Omichi market. Very servicable if unexciting. King room was a very nice size. Onsen was very nice with a view of the city.
Thank you for staying at Mitsui Garden Hotel Kanazawa and taking a time to rate us. We will continue to do our best to receive a better rating. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa and taking a time to rate us. We will continue to do our best to receive a better rating. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanaza… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat location to everything. Good size rooms, the largest that I have experienced at a Mitsui Garden Hotel. Great staff and everything worked. Would stay here again for sure.
Thank you for staying at Mitsui Garden Hotel Kanazawa and taking a time to rate us. We will continue to do our best to receive a better rating. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa and taking a time to rate us. We will continue to do our best to receive a better rating. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanaza… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewGood location and staff was very helpful.
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are thrilled that you enjoyed your stay with us and that our service met your expectations. We look forward to welcoming you back on your next trip. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are thrilled that you enjoyed your stay with us and that our service met your expectations. We look forward to welcoming y… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewWhat’s not to like? The rooms were spacious and spotless, and our twin beds were surprisingly large. The staff went out of their way to make our stay comfortable, and the breakfast was divine. Kanazawa is beautiful on its own, but staying at the Mitsui made the experience even better. The location is excellent, with Kenrokuen Garden nearby and the Higashi Chaya District within walking distance. Truly one of the highlights of our Japan trip.
Past 5pm most places in the area are closed. Keep that in mind when going out for dinner.
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We also appreciate you sharing your feedback about your stay. We are pleased to hear that you had a comfortable stay. We will continue to work together as a hotel to further improve our service so that we can provide our guests with a relaxing time. We hope you will choose our hotel again if you have the opportunity. We look forward to welcoming you on your next visit. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We also appreciate you sharing your feedback about your stay. We are pleased to hear that you had a comfortable stay. We will continue to work together as a hotel to further imp… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNice sized rooms! And walking distance to omicho market, where you can eat fresh sashimi :)
Not a lot of laundry machines, with waiting lines for the machines. Also there are no hotel parking facilities, which is a shame, because the parking spots outside the hotel are very expensive.
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for sharing your feedback about your stay. There is no parking available at the hotel as you said. We ask that you use our affiliated parking lot which offers reasonable rates or the coin parking around the hotel which are a little more expensive. We will continue to work together as a hotel to further improve our services so that we can continue to provide our guests with a relaxing time. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for sharing your feedback about your stay. There is no parking available at the hotel as you said. We ask that you use our affiliated parking lot… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe central location, the efficient and helpful staff, the ofuro, the room was spacious and the beds were firm and very comfortable.
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We are relieved to hear that you had a comfortable stay. We will do our best to provide you with even better satisfaction next time you stay with us and we appreciate your continued patronage. We are looking forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We are relieved to hear that you had a comfortable stay. We will do our best to provide you with even better satisfaction next time you stay with us and we appreciate your conti… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe hotel room had everything we needed, and larger than most in Japan (although smaller than most internationally for the price. The little extras were really nice, such as a one cup drip coffee. The spa was amazing, with the best view of the city.
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are thrilled that you enjoyed your stay with us and that our service met your expectations. We look forward to welcoming you back on your next trip. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are thrilled that you enjoyed your stay with us and that our service met your expectations. We look forward to welcoming y… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewJapanese bath was amazing
There are no towels in the Japanese bath. Please don't forget to take your towels.
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are thrilled that you enjoyed your stay with us and that our service met your expectations. We look forward to welcoming you back on your next trip. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are thrilled that you enjoyed your stay with us and that our service met your expectations. We look forward to welcoming y… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewMitsui Garden Hotel Kanazawa exceeded every expectation. Its location is spot-on—just a five-minute cab ride (or easy walk) from the train and bus stations, yet tucked far enough from the main roads to stay whisper-quiet at night. Breakfast was a daily highlight with fresh local dishes, and the staff were unfailingly warm and helpful. Our room felt generously spacious—something we really appreciated after the tighter quarters we had in Kyoto and Tokyo—so unwinding never felt cramped. Of the five hotels we tried across Japan, this one delivered the best overall value, and it will be my automatic choice when I return to Kanazawa.
Minor quibbles only: a bedside selection of herbal teas would have been nice instead of the single green-tea packet, and the duvet was a little too cosy for midsummer—lighter sheets or a blanket option would help. I also wished for even a pocket-sized fitness corner; a treadmill, exercise bike, or a set of dumbbells would make quick workouts possible without leaving the hotel. Small tweaks, but they’d elevate an already excellent stay.
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the high evaluation. We were very pleased to read your comments. Your comments are invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back again and provide an even better experience. We look forward to welcoming you back on your next trip. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the high evaluation. We were very pleased to read your comments. Your comments are invaluable to us as we continuously work to improve our services. … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThank you for staying at Mitsui Garden Hotel Kanazawa and taking a time to rate us. We will continue to do our best to receive a better rating. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa and taking a time to rate us. We will continue to do our best to receive a better rating. We look forward to welcoming you back again. Sincerely, Front Manager Mitsui Garden Hotel Kanaza… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewWell located Very clean Onsen
Nothing
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for sharing your feedback about your stay. Our hotel is conveniently located in the center of Kanazawa City. Therefore, making it a good base for business or sightseeing stays. Also, the large baths offer a beautiful view of Kanazawa's natural scenery and have been very well received by our guests. We hope you will use our hotel as a base for sightseeing next time you visit Kanazawa. Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for sharing your feedback about your stay. Our hotel is conveniently located in the center of Kanazawa City. Therefore, making it a good base for… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was varied, fresh, and flavorful. The staff was lovely and helped me get medical care for an allergic reaction nearby. The hotel room was spacious, especially for Japanese standards, and well appointed. One of the nicest hotels I stayed in during my trip through Japan!
No tattoos allowed in onsen without coverage, so i wasn't able to partake.
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are very happy to hear that it was the best hotel you stayed at during your trip to Japan. We ask that guests with tattoos refrain from using the public baths in accordance with Japanese custom. Or we do allow guests with tattoos to bathe if they can be covered with two covering stickers. We are continuing to discuss whether this practice is appropriate in the current climate, and this rule may change in the future. We are sorry this time, but if the rules change, please come back to our hotel and enjoy our large public bath with its wonderful view. We look forward to welcoming you back. Sincerely, Front Manager Mitsui Garden Hotel Kanazawa
Thank you for staying at Mitsui Garden Hotel Kanazawa. We would also like to thank you for the highest evaluation. We are very happy to hear that it was the best hotel you stayed at during your trip to Japan. We ask that guests with tattoos… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe location and public bath was beautiful
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for your comment. We are very pleased to see that you are satisfied with our hotel’s location, the large public bath. We will continue to work together as a hotel to further improve our services so that we can continue to provide our guests with a relaxing time. We are looking forward to welcoming you back again. Front Manager Mitsui Garden Hotel Kanazawa
Thank you very much for choosing Mitsui Garden Hotel Kanazawa. We would also like to thank you for your comment. We are very pleased to see that you are satisfied with our hotel’s location, the large public bath. We will continue to work to… Show more