Reviews of Mitsui Garden Hotel Kumamoto 4 stars
860-0012 Kumamoto, Kumamoto, Konyaima-machi 1-20 , Japan
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAlmost everything was excellent: the staff was very kind, the room large, the breakfast complete
But the bathroom was too small for this cathegory.
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking the time to leave us your feedback on your recent stay despite your busy schedule. All of our staff are very happy to hear that you were satisfied with your stay. We are also very honored to receive your kind words about our staff. We apologize for any inconvenience caused by the bathroom. We take your comments seriously and will use them as a reference for future improvements. Thank you very much for your valuable feedback. We will continue to strive to be a hotel that satisfies our customers, so we hope you will continue to patronize us. We look forward to your continued patronage at Mitsui Garden Hotel Kumamoto on your next visit to Kumamoto. Mitsui Garden Hotel Kumamoto Accommodation Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking the time to leave us your feedback on your recent stay despite your busy schedule. All of our staff are very happy to hear that you … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location. Close to shops and restaurants. Relaxed feel to the place Helpful and friendly staff.
All good.
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking the time out of your busy schedule to send us your feedback regarding your recent stay. All of our staff are very happy to hear that you were satisfied with your stay. We are also very honored to receive your kind words about our staff. Such warm comments from our guests make us happiest and serve as encouragement for us in the future. Thank you very much. We hope you will visit Mitsui Garden Hotel Kumamoto again on your next visit to Kumamoto. Mitsui Garden Hotel Kumamoto Accommodation Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking the time out of your busy schedule to send us your feedback regarding your recent stay. All of our staff are very happy to hear that… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGood hotel at a miserable price. It is not a palace, but it is really nice and cheap so this ends up a good finding ! Nice beds
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto. We take your feedback seriously and will use it as a reference for future improvements. Thank you very much for your valuable opinion. All of our staff are looking forward to your next stay with us. Thank you for your post. Mitsui Garden Hotel Kumamoto Front Manager
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto. We take your feedback seriously and will use it as a reference for future improvements. Thank you very much for your valuable… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewGood location; helpful staff - helped with parking and gave really good tips for restaurants or trips … good location - close to main road / station and street with restaurants / shops. Great breakfast with several local food options.
We booked a small room and it was really small - just to sleep nothing else (but to be fair I think it was in line with room description so more fyi). Restaurant has reception and some lounge (have not tried) but in the evening no option for dinner or bar (the street with restaurants and bars is 5 min walk though ..)
Thank you for staying at our hotel. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furniture to ensure a comfortable stay. We will take your feedback into account when renovating our guest rooms next time. Please use our hotel again when you come to Kumamoto. We look forward to welcoming you back to our hotel in the future. Mitsui Garden Hotel Kumamoto Front Office Manager
Thank you for staying at our hotel. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. Although it is difficult to improve the size of the guest rooms, we will consider the arrangement of furnit… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was perfect in every way.
Thank you very much for staying with us. We would also like to express our gratitude for taking the time to submit your review despite your busy schedule. We are delighted to hear that you had a comfortable stay with us. The feedback we receive from our guests is the greatest encouragement for us. We hope you will choose our hotel again when you visit Kumamoto. We look forward to welcoming you back to our hotel. Mitsui Garden Hotel Kumamoto Front Manager
Thank you very much for staying with us. We would also like to express our gratitude for taking the time to submit your review despite your busy schedule. We are delighted to hear that you had a comfortable stay with us. The feedback… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewGood location. Within walking distance to a shopping mall Sakura Machi and shopping street. Kumamon is cute. Lots of restaurants nearby.
We requested a bed guard for baby. Yet, the bed guard is like less than 1 meter width. It can’t even guard a cat. Plus, the curtain in the room was broken, the double room was dull and small. Insufficient space to open a luggage. We requested a room change, it took us over an hour to communicate with the staff.
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone. We sincerely apologize for any discomfort this may have caused you. We sincerely apologize for not being able to meet your expectations, including the poor response of the staff, even though you stayed at the hotel. I know it's undisciplined, but I hope to have the opportunity to recover. We look forward to seeing you again. Mitsui Garden Hotel Kumamoto Front Office Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopp… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt is clean but the room is bit old.
No.
Thank you for staying at Mitsui Garden Hotel Kumamoto. We sincerely apologize for not meeting your expectations regarding the hotel's parking lot. If the vehicle limit is exceeded or the parking lot is full, we may direct you to a nearby paid parking lot. In that case, you will be responsible for the fee. We will consider expanding the parking lot during our next renovation. We strive to keep our rooms clean at all times, and we are pleased to hear that you were satisfied with your stay. We look forward to seeing you again in the near future. Mitsui Garden Hotel Kumamoto Front Manager
Thank you for staying at Mitsui Garden Hotel Kumamoto. We sincerely apologize for not meeting your expectations regarding the hotel's parking lot. If the vehicle limit is exceeded or the parking lot is full, we may direct you to a nea… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewClean and cozy hotel. Staffs were very attentive and friendly.
None
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. At the same time we are so delighted to receive your compliments about hospitality of our staff. Our efforts will continue to go into providing our guests with the warmest care as they enjoy their time in our hotel. We are looking forward to you visiting us again. Mitsui Garden Hotel Kumamoto Front Manager
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. At the same time we are so deligh… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewthe loacation is great and the staff are quite friendly
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The location near the Sakuramachi bus terminal, Karashimacho tram stop, Shinshigai and Shimotori shopping arcade has been very well received by everyone. Thank you for your kind words regarding our staff. Your words are our greatest encouragement. We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The locat… Show more
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewA good sized room at a great price. Friendly staff and good location in Kumamoto. Loved the bear in reception too!
Thank you very much for staying at Mitsui Garden Hotel Kumamoto and for reading and taking the time to post your comments regarding our hotel. Words of praise from all of you are our greatest encouragement. We are glad that you were satisfied with our service. We hope to see you again in the near future. Mitsui Garden Hotel Kumamoto Front Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto and for reading and taking the time to post your comments regarding our hotel. Words of praise from all of you are our greatest encouragement. We are glad that you were satis… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewClean, neat, great location.
At check-in, too many private info were asked
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto. We are very glad to read that you enjoyed our convenient location and our hotels cleanliness. Due to our accommodation clause, we are asking everybody who is checking in to write down some personal informations like your address and phone number and so on. We will ensure that your personal information will not be disclosed to any third party. We are looking forward to you visiting us again. Mitsui Garden Hotel Kumamoto Front Manager
Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Kumamoto. We are very glad to read that you enjoyed our convenient location and our hotels cleanliness. Due to our accommodation clause, … Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewLocation was good, their carpark was underground. Rooms were clean. The twin room was of a very good size; single room was a very normal standard business hotel type.
Nil.
Thank you very much for staying with us. Thank you again for taking time out of your busy schedule to send us your comments. We are glad to hear that you had a pleasant stay with us. We are very happy to hear that you had a pleasant stay at our hotel. We will continue to make every effort to improve upon the feedback we receive from our guests. We look forward to welcoming you back to our hotel again. Mitsui Garden Hotel Kumamoto Front Manager
Thank you very much for staying with us. Thank you again for taking time out of your busy schedule to send us your comments. We are glad to hear that you had a pleasant stay with us. We are very happy to hear that you had a pleasant stay a… Show more
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified reviewI LOVED the Kumamon themed room! The staff were all brilliant.
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. The "Kuma Room" you stayed at is our concept room with a Kumamon motif, and we have received positive comments from many customers both domestically and internationally. We are very happy to hear that you liked the room. Thank you for your kind words regarding our staff. Your words are our greatest encouragement. We look forward to seeing you again. Thank you very much for posting. Mitsui Garden Hotel Kumamoto Front Office Manager
Thank you very much for staying at Mitsui Garden Hotel Kumamoto. We would also like to thank you for taking your valuable time to post. The "Kuma Room" you stayed at is our concept room with a Kumamon motif, and we have received … Show more