8.2

Reviews of Mitsui Garden Hotel Sendai - Reopening on June 14 4 stars

980-0014 Miyagi, Sendai, Aoba-ku Honcho 2-4-6 , Japan

  • Amy

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Sam

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
  • Quarkbällchen

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
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  • Andy

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review
  • Shota

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review
  • Chonticha

    Reviewed: 2 July 2025 · Stayed in July 2025

    Verified review

    Clean and good location

    N/A

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  • Wang

    Reviewed: 20 June 2025 · Stayed in June 2025

    Verified review

    The hotel just got renovated, the room was clean and comfy. Also for the public bath, there were many shampoo and conditioner brand that you could choose.

    For three people better to book two rooms if you would like to have bigger space.

    Property response:

    Thank you very much for staying at Mitsui Garden Hotel Sendai. We would also like to thank you for taking the time to share your impressions of your stay with us despite your busy schedule. We are very pleased to receive your compliments on the location of our hotel and the cleanliness of our rooms. We are also honored to hear that you were satisfied with the shampoo bar in the women's large bath. We will continue to strive to make your stay even more comfortable, so we hope for your continued patronage. Mitsui Garden Hotel Sendai Manager

    Thank you very much for staying at Mitsui Garden Hotel Sendai. We would also like to thank you for taking the time to share your impressions of your stay with us despite your busy schedule. We are very pleased to receive your compliments … Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    20 June 2025
  • Hiroko

    Reviewed: 15 May 2025 · Stayed in May 2025

    Verified review
  • Yaotsu

    Reviewed: 18 January 2025 · Stayed in January 2025

    Verified review
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  • Joanna

    Reviewed: 7 January 2025 · Stayed in December 2024

    Verified review
  • Ryan

    Reviewed: 17 December 2024 · Stayed in December 2024

    Verified review

    Very welcoming and accommodating staff

    Small room but standard for Japanese hotels

    Property response:

    Thank you for staying at Mitsui Garden Hotel Sendai. Thank you very much for taking the time to share your valuable feedback with us. We are very pleased to hear that you had a comfortable stay. Our hotel celebrated its 15th anniversary in July. We are deeply grateful to our loyal customers for helping us reach this milestone. Although the facilities have changed over the years, we will continue to strive to expand and improve our services, including careful daily cleaning and thorough inspections and repairs. All of our staff will continue to strive to improve our services so that we can continue to be an attractive hotel for everyone. Please use our hotel again when you visit. We look forward to seeing you again. Mitsui Garden Hotel Sendai Front Office Manager

    Thank you for staying at Mitsui Garden Hotel Sendai. Thank you very much for taking the time to share your valuable feedback with us. We are very pleased to hear that you had a comfortable stay. Our hotel celebrated its 15th anniversary i… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    18 December 2024
  • 7.0 Good
    Angel

    Reviewed: 10 December 2024 · Stayed in November 2024

    Verified review

    Great location, the room is spacious and I really liked the contemporary design.

    Only central heating in the room, which is way too hot for me. Also I think the staff need to have more training in English to they can assist foreign travellers.

    Property response:

    Thank you for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking the time out of your busy schedule to share your feedback with us. We are honored to receive your kind words about the hotel's design, guest rooms, and location. First of all, we would like to apologize for any inconvenience caused to you, such as the air conditioning in the room and the staff's inability to speak English. The room temperature is adjusted and controlled daily by adjusting the temperature, but it is also possible to adjust the temperature by opening the ventilation vents in the room. We can also lend you a circulator, so please ask the front desk if you need one. We would also like to devote our efforts to educating our staff so that we can meet the expectations of even more customers in the future. We will continue to strive to improve our services to be a "memorable hotel" for our customers. We look forward to welcoming you again. Mitsui Garden Hotel Sendai Accommodation Manager

    Thank you for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking the time out of your busy schedule to share your feedback with us. We are honored to receive your kind words about the hotel's design, guest room… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    11 December 2024
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  • 7.0 Good
    Sebastien

    Reviewed: 3 December 2024 · Stayed in November 2024

    Verified review
  • サイモン

    Reviewed: 2 December 2024 · Stayed in December 2024

    Verified review
  • Edward

    Reviewed: 30 November 2024 · Stayed in November 2024

    Verified review
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  • Gary

    Reviewed: 30 November 2024 · Stayed in November 2024

    Verified review
  • Elio

    Reviewed: 18 November 2024 · Stayed in November 2024

    Verified review

    Central location, nice rooms, overall great, clean

    Limited sweet options for breakfast but overall good

    Property response:

    Thank you for using Mitsui Garden Hotel Sendai. We would also like to thank you for sharing your impressions of your stay. We, the staff, are very happy that you were satisfied with your stay. Mitsui Garden Hotel Sendai is about 12 minutes from Sendai Station and about 1 minute from Hirosedori Station on the Sendai Municipal Subway Namboku Line. Within walking distance are convenience stores, arcade streets such as Ichibancho Shopping Street, and Kokubuncho, one of the largest shopping districts in the Tohoku region. Event venues such as the Sendai Tanabata Festival and the Sendai Pageant of Light are also within walking distance. Our hotel offers seasonal flavors made with local ingredients and Sendai's local cuisine for breakfast. We will continue to use your feedback to make our hotel even more satisfying in the future. All of our staff look forward to welcoming you again. Mitsui Garden Hotel Sendai Accommodation Manager

    Thank you for using Mitsui Garden Hotel Sendai. We would also like to thank you for sharing your impressions of your stay. We, the staff, are very happy that you were satisfied with your stay. Mitsui Garden Hotel Sendai is about 12 minutes … Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    19 November 2024
  • Philip

    Reviewed: 16 November 2024 · Stayed in November 2024

    Verified review
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  • San

    Reviewed: 11 November 2024 · Stayed in November 2024

    Verified review

    It’s ard 15min walk from sendai JR train station But hotel has good facilities and it’s near to the shopping streets in Sendai!

    Nil

    Property response:

    Thank you very much for using Mitsui Garden Hotel Sendai the other day. We are relieved to hear from your post that you had a comfortable stay. We are very honored to receive your kind words about the surrounding facilities and our hotel's facilities. All of our staff will work together to make your stay even more comfortable in the future. We look forward to welcoming you again. Mitsui Garden Hotel Sendai Accommodation Manager

    Thank you very much for using Mitsui Garden Hotel Sendai the other day. We are relieved to hear from your post that you had a comfortable stay. We are very honored to receive your kind words about the surrounding facilities and our hotel… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    3 March 2025
  • Kah

    Reviewed: 8 November 2024 · Stayed in November 2024

    Verified review

    Friendly and helpful staff. Nice lobby and clean room. Near to many restaurants

    Property response:

    Thank you very much for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking time to provide us with your feedback despite your busy schedule. We are honored to receive your compliments regarding our staff, lobby, guest room and location. It takes about 2-3 minutes by walk from the nearest underground metro station “Hirose-dori Station” on the Sendai Subway Nanboku Line. Also, you could get to “Sendai Station” in about 12-13 minutes by walk from our hotel. Along the way, there are shopping arcades that have various shops, such as restaurants and souvenir shops. We will continue to strive to be a “memorable hotel” that meets the expectations of our guests. We look forward to welcoming you back to Mitsui Garden Hotel Sendai when you come to Sendai. Mitsui Garden Hotel Sendai Lodging Manager

    Thank you very much for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking time to provide us with your feedback despite your busy schedule. We are honored to receive your compliments regarding our staff, lobby, gu… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    9 November 2024
  • Seah

    Reviewed: 29 October 2024 · Stayed in October 2024

    Verified review
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  • Kevin

    Reviewed: 13 October 2024 · Stayed in October 2024

    Verified review

    Prime location. Clean rooms, good value for money.

    Property response:

    Thank you for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking the time to provide us with your feedback. We are honored to receive your kind words about the cleanliness and location of our hotel. Our hotel is located a little far from Sendai Station, about 12-13 minutes on foot, but if you take the Namboku subway line, it is only a minute's walk from Hirosedori Station. In addition, the arcade shopping street, which is convenient for shopping, and Kokubuncho, one of the largest downtown areas in Tohoku, are located nearby, so we hope you will use our hotel again when you visit Sendai. We will continue to strive to further improve our services in order to be a "memorable hotel" for our customers. We look forward to welcoming you again. Mitsui Garden Hotel Sendai Accommodation Manager

    Thank you for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking the time to provide us with your feedback. We are honored to receive your kind words about the cleanliness and location of our hotel. Our hotel is lo… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    14 October 2024
  • Shu-hui

    Reviewed: 6 October 2024 · Stayed in October 2024

    Verified review
  • 7.0 Good
    Chiungyueh

    Reviewed: 30 September 2024 · Stayed in September 2024

    Verified review

    The flush of 便座 a little bit damaged,the flow of water sometimes cannot stopped

    Property response:

    Thank you very much for using Mitsui Garden Hotel Sendai. We would also like to thank you for your feedback regarding your stay with us. However, we apologize for the inconvenience caused regarding the facilities in your room. Facilities in the affected rooms have already been restored. Please feel free to contact the front desk with any questions you may have on your next stay. We apologize for the inconvenience, but all the staff are looking forward to seeing you again. Mitsui Garden Hotel Sendai Lodging Manager

    Thank you very much for using Mitsui Garden Hotel Sendai. We would also like to thank you for your feedback regarding your stay with us. However, we apologize for the inconvenience caused regarding the facilities in your room. Facilities in… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    1 October 2024
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  • Marcin

    Reviewed: 21 September 2024 · Stayed in September 2024

    Verified review

    - Very nice Customer Service, helped me with sending my luggage to next hotel - nice onsen - very good location, close to everywhere - it was my second stay here - nice perfume fragrance in elevators and lobby

    Property response:

    Thank you very much for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking time to provide us with your feedback despite your busy schedule. We are honored to receive your compliments regarding our customer service, public bath, location and fragrance in our hotel. The public bath, ”Yugetsu”, has a large indoor bath as well as a half-open-air bath where you can enjoy the seasonal breezes while relaxing from the fatigue of the journey. In terms of location, it takes about 2-3 minutes by walk from the nearest underground metro station “Hirose-dori Station” on the Sendai Subway Nanboku Line. Also, you could get to “Sendai Station” in about 12-13 minutes by walk from our hotel. Along the way, there are shopping arcades that have various shops, such as restaurants and souvenir shops. We will continue to strive to be a “memorable hotel” that meets the expectations of our guests. We look forward to welcoming you back to Mitsui Garden Hotel Sendai when you come to Sendai. Mitsui Garden Hotel Sendai Lodging Manager

    Thank you very much for using Mitsui Garden Hotel Sendai. We would also like to thank you for taking time to provide us with your feedback despite your busy schedule. We are honored to receive your compliments regarding our customer service… Show more

    Mitsui Garden Hotel Sendai - Reopening on June 14
    22 September 2024
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