Reviews of Mitsui Garden Hotel Yokohama Minatomirai Premier 5 stars
220-0012 Kanagawa, Yokohama, Nishi-ku Minatomira 3-3-3, Japan
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Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything. Location- near train station, but on the quiet side of the main attractions. Tourist attractions, supermarket, restaurants, Daiso & malls a few minutes walk away. Lots of indoor places to escape from summer heat and winter cold. Hotel new, clean, very well designed rooms and common areas. Fourth time I've stayed. Bonus- not a single time, had there not been very pretty ladies in pool area dressed in fashionably appealing swimsuits- as if word got around this was the place to flash their assets. Unfortunately, most were accompanied by their guys.
Outdoor pool could be warmer, especially during the winter months.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. We are very honored to receive your compliments regarding our hotel's cleanliness and facilities. All of our rooms are located on the 21st floor or above, so you can enjoy the entire Yokohama Bay from your room or terrace. Also, our hotel is located near various shopping centers and Yokohama's unique tourist attractions,o The hotel is also easily accessible to guests using public transportation such as Sakuragi-cho and Minato Mirai stations. We also thank you for your valuable feedback regarding the sky pool. Aboute the temperature, we set the temperature higher in winter than in summer, so you can use it with peace of mind. We will put effort to improve to a more satisfactory level. We will be waiting on your next stay. Best regards, Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. We are very honored to receive your compliments regarding our hotel's cleanliness and facilities. All… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe view from the lobby. It is very modern and well located.
The first night our bed smelled like if the sheets have not been changed. The other 2 nights they were fine. The humidifier was leaking.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. We also appreciate you taking the time to share your comments about your stay. We are very honored to hear that you enjoyed your stay. We are pleased to receive your kind compliments about the view from your room and our convenient location. However, we sincerely apologize for any discomfort caused by the smell of linens and the humidifier, as our cleaning staff failed to thoroughly inspect these items. We have immediately shared your feedback with our cleaning supervisor and will provide renewed guidance to review verification procedures and strengthen our systems to prevent similar occurrences in the future. We have also checked the smell of the bedding and replaced the humidifier with a new one. All of our staff will continue to work hard to ensure that our hotel remains a memorable one. We look forward to welcoming you again. Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. We also appreciate you taking the time to share your comments about your stay. We are very honored to hear that you enjoyed your stay. We are pleased to r… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe breakfast offering was a bit limited.
The queue to get a seat at breakfast on one of the mornings.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also, thank you for taking the time to write this review. Your kind words encourage us greatly. We are delighted to hear you enjoyed the views from our hotel. We offer ocean-view rooms overlooking Yokohama's sea and port town, and mountain-view rooms where you can see Mount Fuji on clear days. We hope you will stay in various rooms each time you visit us, enjoying the changing scenery of Yokohama throughout the seasons. We sincerely apologize for the inconvenience caused by the congestion at breakfast. We have shared your feedback with our restaurant department for future reference. Thank you very much for your valuable comments. We will make greater effort to serve a more comfortable hotel to stay at. We are looking forward to welcoming you again on your next opportunity. Best regards, Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also, thank you for taking the time to write this review. Your kind words encourage us greatly. We are delighted to hear you enjoyed the views from our ho… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe sky pool and view from the hotel
The cleanliness can be improved more. We found a pillow with some red stuff on it.
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewThank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. Thank you very much for your kind words regarding the location of our hotel. Our hotel is located near various shopping centers and Yokohama's unique tourist attractions, The hotel is also easily accessible to guests using public transportation such as Sakuragi-cho and Minato Mirai stations. All of our staff members will put effort into becoming a “memorable hotel” from now on. We will be waiting on your next arrival. Best regards, Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. Thank you very much for your kind words regarding the location of our hotel. Our hotel is located near va… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI stayed here on the last night of a three-week trip and it was a great ending. It’s super modern and clean. Breathtaking views of Yokohama from the reception and room. The bed was quite comfortable and room was decently sized for Japan. There’s a projector if you want to watch TV or mirror your device! There’s also a pool by the reception with city views. Definitely recommend.
The staff seemed quite busy - maybe could use a few more people. Every time I went by the reception, there were long lines to check in and I had to wait a bit to pick up the bags I’d stored there.
Thank you for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Thank you also for taking the time to post your review. We are delighted to hear that you enjoyed the view from our hotel. Ocean view rooms offer ever-changing views of Minatomirai and the waterfront, as well as the Tokyo skyline and Tokyo Skytree in the distance. Mountain view rooms offer a panoramic view of Yokohama's cityscape, and on clear days, you can even see Mount Fuji. We hope you will enjoy the various views of Yokohama from our hotel rooms on your next stay. We apologize for the delay in delivering your luggage. We will also discuss staffing arrangements to ensure a comfortable stay. We will strive to improve our services to ensure an even greater level of satisfaction. We look forward to welcoming you again. Sincerely, Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Thank you also for taking the time to post your review. We are delighted to hear that you enjoyed the view from our hotel. Ocean view rooms offer ever-changing vi… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewView, breakfast, location, customer services, pool, incredible interior and kind, helpful and professional staff members!! Great value for money!
Nothing, we loved everything. Possibly, breakfast was on a slightly higher price, especially for kids.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. From your comments, it seems that you enjoyed your stay at our hotel, which is a relief to us. Thank you very much for your review and your compliments regarding our staff service. Your words are an honor and make us very pleased. We will do our best in the future to have an even better customer service. We value your feedback and will continue to strive to provide a memorable hotel experience that satisfies as many guests as possible. Once again, we are deeply honored to have received your kind words of praise. We will use your feedback as motivation to work even harder as a team. We look forward to welcoming you back again soon. Best regards, Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. From your comments, it seems that you enjoyed your stay at our hotel, which is a relief to us. Thank you… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice and clean.
I couldn’t get breakfast when we checked in as was told there was no space - outside guests had booked spaces and not enough space for residents. Can’t drink outside on the terrace. Strict booking for the spa so couldn’t use it.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. We apologize for not being able to provide breakfast due to the hotel being fully booked. We prioritize guests who have booked a breakfast-included plan, so additional reservations may not be accepted when the hotel is fully booked. We do accept additional reservations if there are available seats, but depending on the level of congestion, we may have to refuse additional reservations. If you book a breakfast plan, you will be able to enjoy breakfast, so please take advantage of this opportunity for your next stay. We also apologize for any inconvenience regarding reservations for the Sky Pool. The level of congestion varies from day to day, and even on weekdays, reservations may fill up within minutes. We deeply regret this situation, but we are continuously striving to improve the system by experimenting with different usage methods to better accommodate as many guests as possible. We will use your words to satisfy other guests and customers. Thank you very much for your support. Best regards, Mitsui Garden Hotel Yokohama Minatomirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. Also,thank you for a post despite being so busy. We apologize for not being able to provide breakfast due to the hotel being fully booked. We prioritize… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel oozes luxury with reception, bar, pool, fitness area and restaurant on 20th floor. Toiletries available at area in reception, very sustainable and looked good. Breakfast was very good and also good value.
Small, niggly things....One of our group checked in 45 minutes early as they wanted a shower, charge was 3000 yen, (€20approx) minimal yes, but there were shower and changing facilities available adjacent to reception but were not offered. 750 yen - pick up charge to book a taxi? Again very minimal but totally unnecessary.. there was a bad musty, mouldy smell in the bathroom, we were only staying the 1 night so did not highlight this. No robes in rooms, very small hanging rail and no wardrobe.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel is amazing, on entry the hotel was clean and the staff polite and helpful. The room was spacious and comfortable, the heated toilet seat took me by surprise. The view was great from the window, the bed, well it has to be the best night sleep I’ve had in a long time, I was so glad checkout wasn’t until 1100, after getting up early for breakfast, I went back to bed for a couple more hours. Breakfast was of a high standard, buffet style with plenty to choose from. Oh I almost forgot the pools are nice but can get a little crowded. The evening menu has plenty to choose from, be aware though, it is designed for a taster menu, so if your going a la carte you will still get a small portion.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. We would also like to thank you for taking the time to share your thoughts about your stay. We are truly honored to receive such kind words about our hotel. Our hotel's design concept is "YOKOHAMA SKY CRUISING," and with the terrace, pool, and all rooms located on the 20th floor or above, you can enjoy an elegant stay in an extraordinary space that feels like you're in the sky. The rooms are also designed to resemble ship cabins, with white and wood grain as the main theme. We are pleased to hear that you enjoyed your stay. In addition, receiving praise for our staff is a great encouragement to us who work in customer service at the hotel, and it motivates us to provide even better customer service. We will use your comments as motivation to improve our services in the future. We look forward to seeing you again. However, we apologize for the lack of consideration given to congestion when using the sky pool, which resulted in a less than satisfactory experience. We will continue to seek the best possible methods of operation and make improvements so that as many customers as possible can use our facilities comfortably and safely. All of our staff will continue to work hard to ensure that our hotel remains a memorable one. We look forward to welcoming you again. Mitsui Garden Hotel Yokohama Minato Mirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minatomirai Premier. We would also like to thank you for taking the time to share your thoughts about your stay. We are truly honored to receive such kind words about our hote… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewClean, efficient check in, great views, great pool.
Kids have to be over a certain height to swim, no family room so our family of 4 stayed in two separate rooms.
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier. We are very encouraged by your evaluation of our hotel. From your comments, we are delighted to hear that you had a comfortable stay. We are honored to receive many compliments about the view, rooms, and staff of our hotel. Our hotel is designed around the concept of “YOKOHAMA SKY CRUISING,” with all terraces, pools, and rooms located on the 20th floor or higher, allowing guests to enjoy an elegant, otherworldly experience as if they were in the sky. However, we sincerely apologize for not meeting your expectations regarding the use of the Sky Pool and causing you any inconvenience. We are deeply sorry to hear that your child was unable to use the Sky Pool. For safety reasons, the Sky Pool is available only to guests who are 140 cm or taller. Additionally, guests under 16 years of age must be accompanied by a guardian and may use the pool until 6 PM. We kindly ask for your understanding in this matter. We will continue to strive to ensure your satisfaction, and we sincerely appreciate your continued patronage. We look forward to welcoming you again in the future. Mitsui Garden Hotel Yokohama Minato Mirai Premier Manager
Thank you very much for staying at Mitsui Garden Hotel Yokohama Minato Mirai Premier. We are very encouraged by your evaluation of our hotel. From your comments, we are delighted to hear that you had a comfortable stay. We are honored to r… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNothing.
In an awkward spot and you had to park your car by 11pm and couldn’t take it out before 7am. Felt like we were under a curfew. Very unprofessional for a hotel.
Thank you very much for choosing to stay at Mitsui Garden Hotel Yokohama Minatomirai Premier. We also sincerely appreciate you taking the time to share your feedback regarding your recent stay. However, we deeply regret that the parking regulations caused inconvenience and that your stay did not meet your expectations. We understand that the time restrictions for parking may have felt limiting, and we take your comments seriously. While we are unable to make immediate changes to the parking hours, we will treat your valuable feedback as an important point for future improvement. We are committed to enhancing our service quality to ensure greater guest satisfaction, and your input will be instrumental in that effort. Thank you once again for your review. Mitsui Garden Hotel Yokohama Minato Mirai Premier Manager
Thank you very much for choosing to stay at Mitsui Garden Hotel Yokohama Minatomirai Premier. We also sincerely appreciate you taking the time to share your feedback regarding your recent stay. However, we deeply regret that the parking re… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewModern Japanese-Scandinavian design in a high-rise setting with stunning views of Yokohama Bay, the Tokyo skyline, and—if you’re lucky—Mount Fuji. Excellent location with shopping malls and metro stations just steps away. Will definitely return
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in June 2025
Verified review