Loved the ryokan experience. Staff were great bringing our dinner to the room. And then changing it round to make the bed. View was stunning

Stayed in August 2025

The food. I thought I wouldn't be able to go wrong with hotel food in a place like this in Japan but unfortunately it wasn't as fresh as I was expecting.. It seemed to be your typical hotel quality food the quality of which you would expect in the USA or in Europe, at an average quality hotel.. Although the dishes were clearly authentic, the ingredients looked like they had been frozen and thawed, the feeling that this was your typical hotel you might expect for a hotel that's mostly catering to awesterner who didn't know any better The breakfast seemed better than the actual dinners, but still mediocre, and even a little off putting.

The room, the view

Stayed in August 2025

Great location, great view and staff very kind

Stayed in August 2025

Breakfast choice could have been more varied for western kids.

Everything- had a awesome time

Stayed in August 2025

The futon beds lacked a bit of padding for our old bones!

This was a beautiful place to stay to experience a traditional ryokan.

Stayed in August 2025

Nothing, the stay was truly perfect.

This hotel is a truly once-in-a-lifetime experience. From pick up at the ferry station, passing by check-in, amenities, meals, installations... the hotel is exceptional, located in a marvelous location and still the best part of it is its employees, who go above and beyond to make sure that you'll always remember your stay here.

Stayed in July 2025

Nice view, Attentive staff, clean and comfortable Onsen , comfortable futon and very calm place

Stayed in August 2025

As a heads up: It’s slightly away from the main area,(we wanted this) but others might want to be closer.

Loved how peaceful it was. Right on the sea, and they had flip flops, and mats to use for this. It’s a traditional room, and was very comfortable. The dinner was lovely and allowed us to try foods we wouldn’t have access to. Staff were very friendly and helpful. They picked us up from the ferry port, and took us back later at night so we could see the shrine lit up. It was a very relaxing place to be and I’d recommend staying here

Stayed in August 2025

Didn’t love the food, at dinner or breakfast. Was perfectly edible but I just found it a little different from other experiences and textures and flavours we’d had in Japan.

This is a traditional ryokan with all the associated rituals associated with that. Our food was served in the room, we sat on the floor and the bed was not made until after that. View from the room was amazing. Fabulous shuttle service.

Stayed in July 2025

very early check out at 10AM, isolated location without transport

beautiful room with a gorgeous sea view, friendly staff, luggage pick up from the ferry pier, diner & breakfast

Stayed in June 2025

Food was low quality and very far from port.

Friendly staff

Stayed in June 2025

Nothing

Wonderful hotel, lovely staff and amazing food. Highly recommended!

Stayed in August 2025

The air conditioning kept stopping after a few hours even through the night, which given the price of the room I felt should not have happened. The meal served in the room was rather average compared to other places that we stayed in Japan but was nice.

Lovely room with sea view

Stayed in July 2025

Everything: it was the perfect stay. - the shuttle from the port - the beach in front of the hotel with everything you need: towels, showers… shoes - the Onsens - the welcome and special kindness of the staff - the special dinner with high quality Japanese food

Stayed in July 2025

We stayed for two nights, so while we went into town during the second day, we thought we would have the leisure to come back and forth to rest. Since we couldn't get a shuttle, we ended up walking back to the hotel and were surprised that they were essentially closed down to setup for room reset and the next set of guests. So, if you stay more than one night (which we HIGHLY recommend), just plan your day out to be fully between breakfast and the next check-in time. Our room also didn't have windows that fully opened, so my husband sat on one side and I on the other. Not as easy to stay close to one another. My only other comment on the food is that when you look for substitutions, be prepared for non-Western substitutions - horsemeat sashimi was one of my alternatives and we all were a bit taken aback (but tried it and chalked it up to the experience!)!

We really loved this facility and the staff. Upon landing on Miyajima, we found our little shuttle and they took us directly the hotel where we were warmly greeted by the staff. They had our slippers ready for us and helped us get settled in and prepared for the room. When we got up to the floor, I noticed right away something that took me back to when I grew up in Japan. The smell of tatami mats. For someone who's not used to it or knows how to identify it, it can smell very earthy ... and I've noticed some in the reviews it said moldy. And because most, if not all the rooms, have tatami mats the first impression can be startling - I noticed it with my husband and daughter who've never experienced that. The room itself was lovely, and it took me right back to 30-years ago when I had my traditional Japanese-style room. The dinners and breakfast were incredible. When I booked, I notified them that I needed accommodation for myself and my daughter. They were on the spot with responses and made exceptions for me without issue because I can't eat seafood or shellfish, and substituted where possible and then for my daughter, they gave her so many options to eat from and she really loved that. They even intercepted me when I nearly went for a seafood-based broth! Incredible service and unbelievable hosts, in a wonderfully tucked away space. Perfect for relaxation. The onsen is a wonderful little public (for the hotel guests) bath space as well and never once did we see anyone else using it while we were. It is tattoo-friendly, or was while we were there, but confirm with the hotel before booking.

Stayed in May 2025

Nothing.

That japanese family room with a seaside view was great. Regarding the location, is not the best, nevertheless, they provided shuttles to pick up our luggage, and then came for us after the main village visit, they also took us to the other beach upon our request, free of charge, with all the amenities needed for an afternoon on the beach.

Stayed in July 2025

Its facilities and location

Stayed in July 2025

Nothing

Amazing property and location with a great spa and it included breakfast breakfast and dinner

Stayed in July 2025

Traditional tatami-matted room; roaming the hotel in a nemaki; dinner served in our room; traditional Japanese breakfast; on-site onsen; shuttle availability.

Stayed in May 2025

Unfortunately we didn’t like the food and we ended up eating somewhere else.

The stuff was exceptionally nice and polite.

Stayed in July 2025

The hotel is old and outdated and normally I should have rated it 6.0 but the staff and service compensate it.

Absolutely amazing staff - very friendly and helpful - my daughter forgot to take a ring from the room and they chased us to the ferry and catched us last second to return it. Delicious traditional dinner that was served privately in the room next to our room with fantastic service. Very good location at the sea side - with a beautiful view on the sea.

Stayed in July 2025

Staff was amazing , what service , food exceptional , very traditional with all modern comfort

Stayed in July 2025

Warning to make sure you notify the hotel of vegetarian options for meals at least three days in advance as it will not be available on the day.

The staff were incredibly helpful, the shuttle bus was always available for trips to and from the boat which was in easy walking distance of the main attractions.

Stayed in July 2025

Excellent location and wonderful place. Exceptional service.

Stayed in July 2025