The staff is always absent. The 2 contact number is both unreachable. No one cleans the room and no one replaces the towels and soap. There’s a lot of molds

The microwave and the bath tub

Stayed in June 2025

The bathroom smelled a bit funky so we purchased deodorizing spray from Lawson’s to kill the funk.

Good location, short walk from stations and the fancy shopping district. Lots of space and comfy beds.

Stayed in June 2025

It was a little too far away from everything for us. You had to walk a fair way for breakfast, lunch or dinner which was a shame. The desk at the hotel was never staffed when we were coming or going so was unable to ask questions. We had to contact them through Booking.com. Check in process after travelling for over 20 hours can be confusing. But we managed to access the room after a little while.

Monoka Hotel Ginza was a great size and neat and tidy. It had a bath for our son which was great and a little space to have tea or your breakfast. It had a convenience store just across the road which was handy. Staff when contacted got back to us fairly quickly and handled situations well. Well priced.

Stayed in December 2024

Booked a room for 3 people so we had 2 single bed and 1 futon. However when we opened up the futon bed to use, it wasn’t as clean as we thought. There were patches of big stains on the futon which wasn’t pleasant to see. The next 4 nights, one of us had to squeeze in one of the single bed 🫠 In terms of location, if it’s your first time to Japan, I would suggest staying near the shibuya or shinjuku area as the main bulk of stuffs to see are located there unless it’s the shrines or shops specific to the ginza area.

It was really spacious, Lawson is just opposite the accommodation! Nearest train station is just a 5-10 min walk away. 1 train stop away from Tokyo station! Huge toilet & a bathtub, good for families.

Stayed in June 2024

It had a little bit of a musty smell. It wasn’t overwhelming and you got used to it quickly but there are obviously some moisture issues. A dehumidifier would likely help a lot.

Great value - affordable and close to Tokyo Station and lots of restaurants. Spacious room

Stayed in May 2024

They seemed to be cleaning only what’s in front of you. Take a look at the shelve in the bathroom, the mold on the edge of wall and the floor where you stand showering. The Fulton in the closet is full of stain and the extra pillows smell as if they had used and not cleaned. Room space is decent for 4 people.

Quiet. Walkable.

Stayed in December 2023

There’s no cleaning service.

Very near a convenience store with friendly staff. Near two train stations, Hatchobori and Shintomicho.

Stayed in January 2024

At the second floor room, there’s an unpleasant smell once I get out of the elevator and go in the room. The room did not have a small dining table. The automatic touch lock was low batt on the day we left. Thankfully, it was the last day.

The location is very convenient. Rooms are spacious. There’s Netflix and a YouTube app. Safe surroundings.

Stayed in January 2024

Location

Big and clean room

Stayed in December 2023

The reception is not manned. There was rarely anyone there so there is no opportunity to leave luggage with reception after checkout/in. The futon beds are standard Japanese Style and thickness - so pretty uncomfortable by western standards. The 2 small double beds are too soft with very flat pillows - so had a few neck issues.

Located in a quiet part of Ginza. A little far apart from the main area. Family mart across the road. The rooms were clean and modern. They allowed us to check in early - good communication of room access. The family sized room is as described with enough space to open suitcases without them being in the way.

Stayed in April 2023

Good location and very comfortable for family of 5.

Stayed in July 2025

The beds are super small, feel like a single bed and not comfortable. The tatami is so hard, we had to call the landlord to get extra cushion.

Good location! A few minutes to the subway station. Convenience store is right cross the street.

Stayed in May 2025

Enough space to put a washing machine.

The room were clean, very comfortable, and the host was amazing. Host went over and beyond to help make our stay enjoyable. I highly recommend this place to anyone visiting Tokyo.

Stayed in June 2025

Loved the room and the location. Room was big and comfortable for a family of 4. Location was great as it was close to train stations. Staff were very helpful too!

Stayed in April 2025

Cleaning, location, separate bathroom from shower

Stayed in April 2025

Big room the location

Stayed in April 2025

The apartment had a horrible lingering smell as soon as we checked in. We had to keep the window and sliding door open throughout our stay to try and air it out, however I think the smell was of a larger issue. The room was dirty. There were stains and marks all over the walls, doors, sink and other surfaces. Dust everywhere and what looks to be mold in the bathroom upon closer inspection. There were also stains on the bedding.

Location was okay. Convenience stores and train stations are within walking distance, as expected in Japan.

Stayed in March 2025

Everything is perfect.

Stayed in February 2025

The cleanliness is not satisfactory, as there was no way our room was made to be clean and ready. Also, the heater emitted a huge amount of dust which triggered my allergy. The bath tub was also not up to the standards of cleanliness.

We like the location as it was accessible to a train station. It was also near to Tokyo area

Stayed in November 2024

Not much to complain about. Maybe a washing machine would have been helpful as we had a stay of a week. Else wise very good and convenient place.

The location is convenient and the place is good for a family of 4/5 pax. The place is specious and sparkling clean. It has basic items like an oven mini fridge and Water heating which takes care of quick reheating and storing needs. Lawsons store is just the road cross. There is a person at reception during working hours for any issues or suggestions we have. Over all a good place. 😀

Stayed in April 2024

Location is far away from Metro station. No cleaning service.

Basic facilities all provided. Spacious. Language: Chinese English Japanese

Stayed in January 2024

The fridge was small and the location could be better.

The bed was extremely comfortable and the facilities were amazing!

Stayed in September 2023

Wish that the trash bins were bigger as well as having extra sheet readily available for use. And need a better cleaning the decor of plants have good amound of dust as well as better towels. Some towels were not in good shape

The space was amazing. Having 2 kids that little tea are was their favorite place to hang out. Close to 2 station Hatchobori snd something ginza. Its about a 20min walk to tsukiji market. Loved thay there was a lawson infornt of the hotel. Learned food gets delivered at 7am then placed on shelves by 9am. Alot of 7eleven and family mart in the aream The room is ideal for family. Has great space. And has a big clothing rack as well as to place shoes. The best thing was the toilet(even has a mini sink) was separated from the shower. But even if you are in the shower the glass is frosted so it doesnt limit each other to get everyone ready. Its a pretty quite neighborhood. Will definitely recommend this to everyone. And will comeback!

Stayed in September 2023

Would like a small welcome notebook with nearby restaurants or places to go in the evening that a local might.

Very clean and easy to get to.

Stayed in July 2023