Throw damaged luggage away hospitality

Stayed in August 2025

There is no proper "Lobby" were you can sit down and wait or spend some time. Only reception area and the space in from of the elevator. Even after displaying the sign "please change bedding and amenities", our pillow covers were the same as the day before. (there was a blood mark on one and was the same after "House Keeping". The floor was not vacuumed, same hair and dirt on the floor after "House Keeping".

Our 3rd stay in this Hotel. Outstanding is the Spa on 17th floor, the Onsen and the "Relaxation Lounge" with a free beer and free softdrinks/ice cream. We came by car this time, used the Hotel's integrated car park. It was possible to get the car in and out at any time during the day, multiple times, at no additional costs (daily rate 1,500.-)

Stayed in July 2025

People are smoking hotels entrance area!!

Close to Sendai station. Convenience!!

Stayed in July 2025

parking was a bit confusing

convenience

Stayed in July 2025

However, one area for improvement is the access hours for the large public bath; it closes at 11:00PM, which is quite early. This is not ideal, especially since guests often hope to dine and shop nearby later in the evening. The staff did not communicate this clearly at check-in. We arrived at the bath at 10:15 PM, and there were still many others there, but we were disappointed to find it closed. I believe better communication regarding this matter is necessary.

The location of the hotel is truly ideal and very convenient. I liked the bright lighting in the room, and the bed was relatively comfortable. Considering it's in the city center, the size of the bathroom was also satisfactory.

Stayed in June 2025

The location is very good.

Stayed in June 2025

The parking. Unfortunately we had to park at a parking lot because of the size of our vehicle.

Stayed in June 2025

Decor and location. Legit like a fairytale setting.

Stayed in June 2025

I think the only thing is the room was a little dark, but I think it also added to the ambiance.

I really liked the ambiance of the hotel. The lobby was quaint, warm, and inviting. The hotel staff were really kind and spoke English very well. The hallways on the floor I was staying on had background music that added to the overall European vibes. Each floor felt really secure and safe since it required a hotel room card for that floor to enter. The room was the perfect size. I really like the vanity that was placed right at the entrance. I could keep my items organized and my room clean. The room was also large enough, I could have my suitcase open without feeling cramped. The bathroom was super cute and considerably larger than a normal Japanese hotel. The location was a short walk from Sendai Station, making it an ideal location. There was also a 711 right next door if you needed any snacks or late night food.

Stayed in June 2025

None

Breakfast, hot springs are excellent: for usage time window; cleanliness. Staffs, though speak little English, are very polite and responsive.

Stayed in April 2025

best pajamas

Stayed in May 2025

Small windows

Location was central

Stayed in February 2025

Only single big towel in the single person bedroom. Fair, but I've usely had 2 in most previous rooms.

Wooden floor and the wooden accents everywhere. Liked the free drinks and the lounge on the higher floor to relax.

Stayed in April 2025

The AC in the room was not as strong as we would have liked it to be. Otherwise, perfect

Very beautiful hotel, great location and extremely friendly and helpful staff

Stayed in April 2025

Very Good location and super relax onsen. The bed is comfortable. The only issue is about hot air condition that cannot control inside the room. The AC is controlled from main AC system of building. I tried to open window but I am still sweat every night

Stayed in April 2025

Great location ! Easy to access station, restaurants and shopping areas !! Breakfast was very good. Quite recommendable to other travelers to Sendai.

Stayed in April 2025

Good location

Stayed in April 2025

This was our second stay at Hotel Monterey in Sendai and we have enjoyed this hotel. The staff are great, parking is easy and it is close to everything. The Onsen upstairs is a very nice benefit as well.

Stayed in April 2025

when i asked for late checkout, the hotel told me I need to pay forYen1000 for each hour. Actually i need only half an hour.

Stayed in March 2025

Location. Central plus close to station. Room good size.

Stayed in February 2025

The accommodation is located on the opposite side of Sendai Station. Makes you have to push your bag a bit far.

There is a convenience store very close to the accommodation.There are many restaurants nearby. There is an onsen.

Stayed in March 2025

Crowded spa n shower place not enough

Location

Stayed in March 2025

The breakfast was a little bit pricey so I did not have one (but seems like very positive review).

Great location. Very close to the Sendai station and the Sendai morning market. The room is clean and comfortable. The onsen upstairs, the lounge and the snack bar are excellent and exceeded my expectation. (Very good system). You can also see the crowd condition in the onsen on the TV screen in your room before you go. Will definitely stay here again and recommend to everyone.

Stayed in February 2025

Massage service wasn't available and unable to deal with large garbage.

Had character, vibe was great, unique, smelled great

Stayed in January 2025