Reviews of Hotel Monterey Sendai 4 stars
980-0021 Miyagi, Sendai, Chuo-ku Aoba 4-1-8 , Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThrow damaged luggage away hospitality
Thank you very much for choosing to stay at Hotel Monterey Sendai. We also sincerely appreciate you taking the time to share your feedback. Regarding the handling of damaged luggage, we appreciate your understanding. To ensure the safety and comfort of all our guests, we take appropriate measures when dealing with damaged items. We remain committed to continually improving our services. We look forward to welcoming you again in the future. Hotel Monterey Sendai
Thank you very much for choosing to stay at Hotel Monterey Sendai. We also sincerely appreciate you taking the time to share your feedback. Regarding the handling of damaged luggage, we appreciate your understanding. To ensure the safety an… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewOur 3rd stay in this Hotel. Outstanding is the Spa on 17th floor, the Onsen and the "Relaxation Lounge" with a free beer and free softdrinks/ice cream. We came by car this time, used the Hotel's integrated car park. It was possible to get the car in and out at any time during the day, multiple times, at no additional costs (daily rate 1,500.-)
There is no proper "Lobby" were you can sit down and wait or spend some time. Only reception area and the space in from of the elevator. Even after displaying the sign "please change bedding and amenities", our pillow covers were the same as the day before. (there was a blood mark on one and was the same after "House Keeping". The floor was not vacuumed, same hair and dirt on the floor after "House Keeping".
Thank you very much for staying at Hotel Monterey Sendai. We are very pleased with your positive feedback regarding our spa facilities and parking. However, we sincerely apologize for the inconvenience caused by the small lobby space inside the building. We would also like to apologize for the inconvenience caused to you regarding the cleaning of your room, as we were unable to respond to your request. We are honored to receive such a high rating overall, but we will take to heart the points you have pointed out that need improvement and strive to ensure that you are satisfied with your stay at our hotel. We look forward to see you again. Thank you.
Thank you very much for staying at Hotel Monterey Sendai. We are very pleased with your positive feedback regarding our spa facilities and parking. However, we sincerely apologize for the inconvenience caused by the small lobby space inside… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewClose to Sendai station. Convenience!!
People are smoking hotels entrance area!!
Thank you very much for staying with us and for your valuable feedback. We’re glad to hear that you found our location convenient, especially being close to Sendai Station. Regarding the smoking near the hotel entrance, we sincerely apologize for any discomfort this may have caused. We take your comment seriously and will review our smoking area guidelines to ensure a more comfortable environment for all guests. We truly appreciate your input and hope to have the opportunity to welcome you again in the future. Hotel Monterey Sendai
Thank you very much for staying with us and for your valuable feedback. We’re glad to hear that you found our location convenient, especially being close to Sendai Station. Regarding the smoking near the hotel entrance, we sincerely apologi… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewconvenience
parking was a bit confusing
Thank you very much for staying with us and for taking the time to share your feedback. We’re delighted to hear that you enjoyed our service, location, and especially the private onsen — it truly is a special experience, and we’re glad you found it worthwhile. We also appreciate your comment on the convenience. Regarding the parking, we apologize for any confusion caused. We will work on improving our guidance to make it clearer for our guests. We hope to welcome you back again in the near future. Hotel Monterey Sendai
Thank you very much for staying with us and for taking the time to share your feedback. We’re delighted to hear that you enjoyed our service, location, and especially the private onsen — it truly is a special experience, and we’re glad you … Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe location of the hotel is truly ideal and very convenient. I liked the bright lighting in the room, and the bed was relatively comfortable. Considering it's in the city center, the size of the bathroom was also satisfactory.
However, one area for improvement is the access hours for the large public bath; it closes at 11:00PM, which is quite early. This is not ideal, especially since guests often hope to dine and shop nearby later in the evening. The staff did not communicate this clearly at check-in. We arrived at the bath at 10:15 PM, and there were still many others there, but we were disappointed to find it closed. I believe better communication regarding this matter is necessary.
Thank you very much for choosing to stay with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed our central location, the bright lighting in your room, and the comfort of the bed. We’re also glad that you found the bathroom size satisfactory, especially considering our location in the city center. At the same time, we sincerely apologize for the inconvenience caused by the early closing time of the public bath and the lack of clear communication at check-in. We understand how important it is for guests to unwind after an evening out, and we regret that this impacted your overall experience. Your comments are very valuable to us, and we will be reviewing our communication procedures to ensure that all guests receive accurate and timely information about facility hours. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future. Warm regards, Hotel Monterey Sendai
Thank you very much for choosing to stay with us and for taking the time to share your experience. We’re delighted to hear that you enjoyed our central location, the bright lighting in your room, and the comfort of the bed. We’re also glad … Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe location is very good.
Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our location to be very good. Our hotel is indeed conveniently situated, and we’re pleased that it added to the comfort and enjoyment of your stay. Whether for sightseeing, dining, or business, we hope our location helped make your trip more convenient and enjoyable. We truly appreciate your kind words and hope to welcome you back again in the near future. Again, Thank you very much for staying with us this time. Hotel Monterey Sendai
Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our location to be very good. Our hotel is indeed conveniently situated, and we’re pleased that it added to the comfort and enjoyment of… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe parking. Unfortunately we had to park at a parking lot because of the size of our vehicle.
Thank you for your feedback and for staying with us. We apologize for the inconvenience caused by the parking situation. Due to the size of your vehicle, we understand that parking in our lot may have been difficult. We appreciate your understanding and hope it didn’t cause too much trouble during your stay. We’ll continue working to improve the experience for all our guests, and we hope to welcome you back again in the future. Hotel Momterey Sendai
Thank you for your feedback and for staying with us. We apologize for the inconvenience caused by the parking situation. Due to the size of your vehicle, we understand that parking in our lot may have been difficult. We appreciate your unde… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewDecor and location. Legit like a fairytale setting.
Thank you for staying at Hotel Monterey Sendai. We also sincerely appreciate your kind review. We are delighted to hear that you enjoyed our hotel’s concept and atmosphere. Your warm comments encourage us to continue improving the quality of our service. If you have the opportunity to visit Sendai again, we would be truly happy to welcome you back from the bottom of our hearts. Once again, thank you very much for choosing Hotel Monterey Sendai. We hope you are enjoying the rest of your journey. Hotel Monterey Sendai
Thank you for staying at Hotel Monterey Sendai. We also sincerely appreciate your kind review. We are delighted to hear that you enjoyed our hotel’s concept and atmosphere. Your warm comments encourage us to continue improving the quality o… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewI really liked the ambiance of the hotel. The lobby was quaint, warm, and inviting. The hotel staff were really kind and spoke English very well. The hallways on the floor I was staying on had background music that added to the overall European vibes. Each floor felt really secure and safe since it required a hotel room card for that floor to enter. The room was the perfect size. I really like the vanity that was placed right at the entrance. I could keep my items organized and my room clean. The room was also large enough, I could have my suitcase open without feeling cramped. The bathroom was super cute and considerably larger than a normal Japanese hotel. The location was a short walk from Sendai Station, making it an ideal location. There was also a 711 right next door if you needed any snacks or late night food.
I think the only thing is the room was a little dark, but I think it also added to the ambiance.
Thank you very much for staying with us and for your kind review. We’re happy to hear you enjoyed the warm ambiance of our lobby, the friendly staff, and the music in the hallways. We are also glad the room size, vanity, and security features made your stay comfortable. Your feedback about the lighting is appreciated. While it part of the cozy atmosphere, we understand it may feel a bit dark and will keep your comment in mind. We hope to welcome you again on your next visit to Sendai. Warm regards, Hotel Monterey Sendai
Thank you very much for staying with us and for your kind review. We’re happy to hear you enjoyed the warm ambiance of our lobby, the friendly staff, and the music in the hallways. We are also glad the room size, vanity, and security featur… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewOnsen, hit spa was excellent. The room was clean and beds were comfortable. Breakfast was very good.
Thank you very much for staying at Hotel Monterey Sendai. We also appriciate for your kind review. We’re delighted to hear that you enjoyed our onsen and spa facilities, found the room clean and comfortable, and appreciated the breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you again in the future. If you have any chance to visit Sendai again, we are look forward to see you again. Thank you. Hotel Monterey Sendai
Thank you very much for staying at Hotel Monterey Sendai. We also appriciate for your kind review. We’re delighted to hear that you enjoyed our onsen and spa facilities, found the room clean and comfortable, and appreciated the breakfast. Y… Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in April 2025
Verified reviewBreakfast, hot springs are excellent: for usage time window; cleanliness. Staffs, though speak little English, are very polite and responsive.
None
Thank you very much for staying at Hotel Monterey Sendai, and for taking the time to share your kind review. We are delighted to hear that you had a “perfect stay” and that you enjoyed our breakfast and hot springs. Your compliments regarding the cleanliness and usage time, as well as your kind words about our staff’s politeness and responsiveness, are truly appreciated. Although some of our team members may not be fluent in English, we are continuously working to improve communication so that all our guests feel welcome and at ease. We hope to have the pleasure of welcoming you back on your next visit to Sendai. Hotel Monterey Sendai
Thank you very much for staying at Hotel Monterey Sendai, and for taking the time to share your kind review. We are delighted to hear that you had a “perfect stay” and that you enjoyed our breakfast and hot springs. Your compliments regardi… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewbest pajamas
Thank you very much for staying at Hotel Monterey Sendai, and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the spirit of Sendai hospitality and especially appreciated our pajamas. It brings us great joy to know that such details contributed to your comfort during your stay. We hope to welcome you back again soon. Hotel Monterey Sendai
Thank you very much for staying at Hotel Monterey Sendai, and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed the spirit of Sendai hospitality and especially appreciated our pajamas. It brings… Show more
Reviewed: 28 April 2025 · Stayed in February 2025
Verified reviewLocation was central
Small windows
Thank you for your kind words regarding our breakfast and onsen, as well as our central location. We appreciate your feedback about the windows and will consider it as we strive to enhance our guests' experience. Hotel Monterey Sendai
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewWooden floor and the wooden accents everywhere. Liked the free drinks and the lounge on the higher floor to relax.
Only single big towel in the single person bedroom. Fair, but I've usely had 2 in most previous rooms.
Thank you for your positive remarks about our hotel's charm and amenities. We appreciate your feedback regarding the towel provision and will consider it for future improvements to enhance guest comfort. Hotel Monterey Sendai
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewlocation
The reception did not try to understand our problem.
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our reception did not meet your expectations. We sincerely apologize if our staff came across as unhelpful or lacking in understanding. That is never our intention. Providing warm and attentive service is very important to us, and we regret that we fell short during your stay. Please know that your comments have been shared with the relevant team so we can improve our communication and ensure that all guests feel heard and supported. We hope you’ll consider giving us another opportunity in the future to provide the experience you deserve. Hotel Monterey Sendai
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with our reception did not meet your expectations. We sincerely apologize if our staff came across as unhelpful or lacking in understandin… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified review