Reviews of Nagano Tokyu REI Hotel 3 stars
380-0822 Nagano, Nagano, Minami-Chitose 1-28-3, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is very strategic
When i ordered in booking.com there is no selection for 2 people in 1 room. I ended up ordered 2 twin bed room for 2 people n hv to pay additional on the spot.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location was right opposite the station, everything was new and clean, chilled water and other supplies available on each floor and other amenities in the lobby
The double room was just too small, not enough room to pass each other and nowhere to put even 1 suitcase let alone 2 other than on the bed (the twin rooms were much better though)
Dear Alistair, Thank you for sharing your thoughts regarding your recent stay with us. We are glad to hear that you appreciated our location and the amenities provided. However, we regret that the size of the double room did not meet your expectations, and we understand how this can affect your experience. We encourage guests to consider our twin rooms for more space and comfort in the future. We appreciate your feedback and hope to provide you with a more suitable accommodation on your next visit. Best regards, Nagano Tokyu REI Hotel
Dear Alistair, Thank you for sharing your thoughts regarding your recent stay with us. We are glad to hear that you appreciated our location and the amenities provided. However, we regret that the size of the double room did not meet your … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect—very close to Nagano Station, making it super convenient for sightseeing and traveling. The staff were incredibly welcoming and helpful, and the room was clean, comfortable, and well-equipped. The breakfast offered a nice variety and was a great start to the day.
Nothing major—everything met or exceeded our expectations.
Dear Nikka, Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our team provided you with welcoming service. It is wonderful to know that you enjoyed the comfort of your room and the breakfast variety we offer. Your satisfaction is our top priority, and we appreciate your feedback. Best regards, Nagano Tokyu REI Hotel
Dear Nikka, Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and that our team provided you with welcoming service. It is wonderful to know that you… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewExcellent location for transport to Snow Monkey Park & onward travel from Nagano train station. Lift from snow monkey train line, directly to lobby of hotel! Staff were welcoming & polite - rooms were compact but had all facilities required for a two night stay. Quiet despite central location
No family rooms available, so had to book two rooms, though this worked out fine.
Dear Delia, Thank you for your kind feedback regarding your recent stay at Nagano Tokyu REI Hotel. We are delighted to hear that you found our location convenient for visiting Snow Monkey Park and appreciated the polite service from our staff. We understand the challenges of booking family accommodations and are pleased to know that your arrangement worked out well. Your comments are invaluable to us as we strive to enhance our guests' experiences. Best regards, Nagano Tokyu REI Hotel
Dear Delia, Thank you for your kind feedback regarding your recent stay at Nagano Tokyu REI Hotel. We are delighted to hear that you found our location convenient for visiting Snow Monkey Park and appreciated the polite service from our st… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewProximity to train station. Easy check-in/out. Clean. Good value for money.
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Dear I, Thank you for your positive feedback. We are delighted to hear that you appreciated our location, clean facilities, and value for money. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Nagano Tokyu REI Hotel
Dear I, Thank you for your positive feedback. We are delighted to hear that you appreciated our location, clean facilities, and value for money. Your satisfaction is our priority, and we look forward to welcoming you back in the future. B… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt was quiet, the beds were comfy.
Dear Lylith, Thank you for your kind words regarding the comfort and tranquility of our hotel. We are delighted to hear that you enjoyed your stay with us. Best regards, Nagano Tokyu REI Hotel
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewRight opposite the Nagano train station and near restaurants, convenience stores. More than sufficient breakfast. Friendly and helpful staff. A little more pricey than other hotels we stayed in on this trip but still good value. Bathroom was tight as is with many other similar hotels. Recommended and we would stay there again!
Nothing!
Dear Xavier, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient, enjoyed the breakfast, and appreciated our staff's friendliness. We acknowledge your feedback about the bathroom space and understand it can be a common aspect in city hotels. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best regards, Nagano Tokyu REI Hotel
Dear Xavier, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient, enjoyed the breakfast, and appreciated our staff's friendliness. We acknowledge your feedback… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewLocation just outside the Nagano station.
WiFi was crappy, I couldn't watch YouTube and post on Instagram properly. The elevator stops at lobby level even if nobody is getting in or out, quite irritating. Shower water pressure needs improvement.
Dear Midas, Thank you for your feedback regarding your stay. We apologize for the inconveniences you experienced with the WiFi, elevator, and water pressure. Your comments are valuable, and we will take them into consideration for future improvements. Best regards, Nagano Tokyu REI Hotel
Dear Midas, Thank you for your feedback regarding your stay. We apologize for the inconveniences you experienced with the WiFi, elevator, and water pressure. Your comments are valuable, and we will take them into consideration for future i… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewRight opposite the station, great breakfast and comfortable rooms. Super affordable prices too
Dear Tailin, Thank you for your kind words regarding our convenient location, breakfast selection, and room comfort. We are delighted to hear that you found our prices affordable. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Nagano Tokyu REI Hotel
Dear Tailin, Thank you for your kind words regarding our convenient location, breakfast selection, and room comfort. We are delighted to hear that you found our prices affordable. Your feedback is greatly appreciated, and we hope to welcom… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe room was clean
The staff are not as friendly as in other hotels. The hotel should also posted the location on where to park our car especially for those who self drive or at least let customer know where is the parking lot they have partnered with. It was very stressful looking for a car park to park my car for the checking in as the hotel is located in a busy area with no parking in the vicinity.
Dear Boon, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your remarks on the cleanliness of our rooms. However, we regret to hear that our staff did not meet your expectations in terms of friendliness. We continuously strive to improve our service standards. We understand the importance of clear parking information, especially in busy areas. Your suggestion regarding better communication of parking options is duly noted and will be considered for future improvements. We hope to have the opportunity to welcome you back for a more enjoyable experience. Best regards, Nagano Tokyu REI Hotel
Dear Boon, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your remarks on the cleanliness of our rooms. However, we regret to hear that our staff did not meet your expectations in terms of friendlines… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGood location
Tiny rooms
Dear Philip, Thank you for your feedback. We appreciate your comments regarding our location. We acknowledge that our room sizes may not meet everyone's expectations, and we are continuously exploring ways to enhance our guests' experience. Best regards, Nagano Tokyu REI Hotel
Dear Philip, Thank you for your feedback. We appreciate your comments regarding our location. We acknowledge that our room sizes may not meet everyone's expectations, and we are continuously exploring ways to enhance our guests' ex… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFacility is directly across the street from Nagano Station, which served as a meeting point for the shrine and snow monkey excursion. Staff was efficient and the hotel is well-maintained and clean. Good restaurants are within short walking distance.
Breakfast was not included with the room
Dear Jonkr, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and cleanliness met your expectations, and that our staff provided efficient service. We appreciate your understanding regarding breakfast not being included, as this is part of our policy. We hope to welcome you back for another enjoyable stay in the future. Best regards, Nagano Tokyu REI Hotel
Dear Jonkr, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location and cleanliness met your expectations, and that our staff provided efficient service. We appreciate your understanding regard… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewThe rooms were clean and the location was in the heart of transportation food and more. The rooms were small but efficient and we would come back here again. The bus station to the snow monkeys and the temple walks is right across the street making it a central point for getting around.
Dear Malinda, Thank you for your delightful feedback. We are thrilled to hear that you appreciated our cleanliness, friendly staff, and convenient location. It is wonderful to know that our hotel's proximity to transportation and local attractions enhanced your experience. We strive to provide efficient accommodations, and we are pleased you found our rooms to meet your needs. We would be more than happy to welcome you back on your next visit to Nagano. Best regards, Nagano Tokyu REI Hotel
Dear Malinda, Thank you for your delightful feedback. We are thrilled to hear that you appreciated our cleanliness, friendly staff, and convenient location. It is wonderful to know that our hotel's proximity to transportation and local… Show more
Reviewed: 8 July 2025 · Stayed in April 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified reviewGreat location adjacent to railway station and plenty of quality eating places. Good view from our small but clean and comfortable room. Staff excellent.
Dear Charles, Thank you for your wonderful feedback regarding our location, room quality, and excellent staff. We are delighted to hear that your stay met your expectations and that you enjoyed your time at our hotel. Best regards, Nagano Tokyu REI Hotel
Dear Charles, Thank you for your wonderful feedback regarding our location, room quality, and excellent staff. We are delighted to hear that your stay met your expectations and that you enjoyed your time at our hotel. Best regards, Nagano… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation. English speaking staff. Sustainability mindset.
Poor WiFi.
Dear D, Thank you for your kind words regarding our hotel's modern amenities and sustainability efforts. We appreciate your feedback about the WiFi connectivity, and we will take this into consideration as we strive to enhance our guests' experience. Best regards, Nagano Tokyu REI Hotel
Dear D, Thank you for your kind words regarding our hotel's modern amenities and sustainability efforts. We appreciate your feedback about the WiFi connectivity, and we will take this into consideration as we strive to enhance our gues… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified review