Nil.

Free parking. Friendly staff.

Stayed in August 2025

Nothing

Best hotel in Nagoya

Stayed in August 2025

The soap provided in small pieces was, in my opinion, not very convenient to use. The bed was a bit narrow for two people.

I travel frequently and have stayed in many different hotels around the world. Perhaps that’s why this hotel felt good, but rather ordinary to me. Our room was located on the 15th floor, offering a beautiful view over the city. The hotel staff were very friendly, and their hospitality was warm and welcoming, making our stay pleasant. I am especially grateful for their assistance in helping me search for my lost documents.

Stayed in August 2025

Nothing

Staff were amazing - went over and beyond

Stayed in July 2025

The location and quality of the hotel.

The staff went over and above to help us with smiles and kindness.

Stayed in June 2025

Members hospitality, room. I will stay in my next Nagoya trips

Stayed in July 2025

A more traditional hotel, not as well suited to families room/bed wise, but staff did their best to accomodate.

Fantastic convenient location near the subway station and not too far from the main train station. Great buffet breakfast, fantastic staff to help improve our experience.

Stayed in July 2025

It was spacious and had great facilities. Staff were very welcoming! We had a lovely stay with the family

Stayed in July 2025

not so near Nagoya station

First visit to Nagoya. Very comfortable hotel with friendly staff

Stayed in April 2025

There was one elevator which was out of service for maintenance for one week.

The hotel is very accessible from the station. The staff are friendly and attentive. The room is clean and well-maintained.

Stayed in June 2025

Nothing to criticize or complain about.

Espacio accommodations include a lot of nice extras. The bathroom was luxurious and the breakfast, tea and happy hour very nice. Did not use washing machine but it was there as well as a simple kitchen. View from our room was not special but Espacio lounge was pretty.

Stayed in June 2025

The room was small and not fit to family, the bed was comfortable, but small for 4 people, we have been charged on the breakfast on our children, although my order include breakfast

The location and staff was excellent

Stayed in June 2025

We couldn't stay longer, this was the best hotel we stayed in of all Japan

The staff were amazing, so helpful and really went out of there way to make us feel welcome.

Stayed in May 2025

Nil

The staff is very friendly and the hotel is indeed meet the 5-star rating.

Stayed in May 2025

Very spacious. The lounge is comfortable and good for gathering.

Stayed in May 2025

The room we stayed had a kitchenette but there was no dishes nor utensils. Had to call house keeping for it and was a bit inconvenient. Also the iron and ironing board was not in the room. Many other hotels we stayed had iron and ironing board in the room.

The hotel location was very close to the train station, convenient store and restaurants. Nagoya station was one station away and it was walkable distance. Many times after my husband and I ate dinner at Nagoya station we walked back to the hotel to burn off some calories. There was washing machine and even provided laundry detergent. That was a nice touch. The room had nice color theme and was very modern.

Stayed in May 2025

My family, with two children aged 4 and 6, stayed at the Espacio suite for six days, and we were delighted with the service and the quality of the room. The room rate is slightly pricier than that of the regular deluxe rooms, but it includes breakfast, afternoon tea, and evening drinks in the lounge. The room itself features a small kitchen and a washer/dryer, which is really helpful for a long stay, allowing us to do some simple cooking and wash our clothes. The hotel is also well located. Although it is not situated at Nagoya station or Sakae (in fact, it's right between these two stations), it is easy to get around as it is just one station away. If you'd prefer to take the bus, there are bus stations directly behind the hotel. For families travelling with children, there is also the Airport Limo bus stop right in front of the hotel, so you need not worry about carrying kids and luggage while taking the subway. I highly recommend this hotel for your stay in Nagoya!

Stayed in May 2025

The placement of the TV - no view from the bed.

A bit dated but very good, well maintained property, spacious room and bathroom. Very professional and friendly staff, who speak English. Convenient parking. Location is good, walkable distance between the two main areas of Sakae and the station.

Stayed in May 2025

It’s a little bit far from the downtown .

The room is clean and spacious. the staff are very accommodating.

Stayed in April 2025

A little small for the price

Great location, close to main attractions, staff were helpful

Stayed in May 2025

Rooms are a bit dated (but are perfectly clean and comfortable)

Gorgeous property, friendly & attentive service, nice in-room amenities (Including Bulgari toiletries), delicious breakfast

Stayed in April 2025

Everything! The staff was really nice and friendly, hotel and room was really clean, breakfast was really delicious.

Stayed in April 2025

Amazingly attentive staff in a great location. Our room was a bit dated but still very comfortable.

Stayed in April 2025

Nothing much

The hotel personnel in charge during our stay was really helpful to us. She requested for an upgrade for us when our room was stuffy. We want to thank her for her customer-first service!

Stayed in April 2025