649-2211 Wakayama, Shirahama, 西牟婁郡白浜町920-16, Japan
#12 of 38 hotels in Shirahama
Guests' ChoiceBased on 29 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.2
Facilities
8.5
Staff
8.2
Value for money
8.1
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 6 July 2025
Marjorie
United KingdomWe couldn’t open the windows (apparently due to termites). I would have liked to have known this beforehand as part of the reason we booked was to enjoy the mountain air! The room wasn’t cleaned whilst we were there and rubbish not emptied/towels changed. This did not reflect the price we paid to stay here.
Great location and lovely view from the room. We loved the Onsen. Was good place to relax in.
Stayed in July 2025
Reviewed: 28 June 2025
Jozef
SlovakiaPleasant stay all around, delicious breakfast.
Stayed in June 2025
Reviewed: 19 April 2025
Desiree
GermanyThis is a beautiful and meticulously kept Ryokan. The rooms are beautifully decorated, very big and you feel catapulted back in time. Breakfast is a five course meal and was one of the best breakfasts we had in our trip. Although the Inn is not directly located at the beach, it is just a short walk to the downtown area and the ocean. There is ample parking behind the building. We would stay here again.
Stayed in April 2025
Reviewed: 23 May 2024
Stuart
AustraliaThe ryokan was a bit quiet when I was there, perhaps because it was pre-summer season. Watch out for low doorways.
This old-ryokan sits atop a hill overlooking the beach town of Shirahama and some of the elegant rooms have ocean views. While the rooms are tatami-mat traditional, facilities are good and there are western beds. The ryokan has a good onsen and the Japanese breakfasts are spectacular, while also giving a nod to Western tastes.i didn’t get to use the bar or billiard room.
Stayed in May 2024
Reviewed: 18 May 2024
Patricia
AustraliaMore information on where to eat as we found it difficult to find anything open. It was a good hike to restaurants
There was a short walk from the bus stop up a hill. The staff greeted us warmly and showed us around the hotel which showed it had heritage status with beautiful old furniture. The view from our room was perfect at sunset. The onsen was magic
Stayed in May 2024
Reviewed: 30 March 2024
Soo
SingaporeDifficult to access the hotel. Narrow winding road.
Very basic service.
Stayed in March 2024
Reviewed: 30 March 2024
Ah
IrelandCold water only at the sink. Also, the room was cold one night, as the heater was too strong and noisy.
Bedroom with onsens for ourselves.
Stayed in March 2024
Reviewed: 30 November 2023
Jonathan
United KingdomBook breakfast in advance!
Very friendly, small ryokan , great location just above Ginza street and easy walk to the beach. Traditional hotel, not renovated (maybe better that way?) but well maintained and clean. Way better than staying in a big concrete/eyesore hotel.
Stayed in November 2023
Reviewed: 25 September 2023
Donna
IrelandDefinitely need clearer address/location as we couldn’t find it with the listed address given on Booking .com & also the name of the property wasn’t coming up on Google Maps
Beautiful building, freshly renovated. Traditional Ryoken with the comfort of actual beds rather than futons on the floor. Quite a good location as close to everything but access is via a steep hill.
Stayed in September 2023
Reviewed: 12 June 2025
Nimmo
AustraliaNothing
Very comfortable beds. Big room. Fantastic outdoor onsen just for us. Just need to get your head around toilet shoes.
Stayed in June 2025
Reviewed: 21 April 2025
Benoît
SwitzerlandA bit difficult to get to, but the dedicated parking lot is convenient.
Very cute Inn, with charming ambiance, friendly staff and nice onsen. The breakfast was also very good.
Stayed in March 2025
Reviewed: 18 October 2024
Jo
GermanyMost of the time there was no one at the reception and the check-in was also a bit weird. I also don’t mind that they don’t clean the rooms every day but they should at least pick up the trash every second day or bring new towels every day for the onsen. I think it’s way too expensive for the “service” that they offer because as I said 99% of the time we did not see any staff member and if we asked a question once we didn’t get any useful answer..
We were lucky I guess because there were no other guests around at the same time, so we had the onsen for us which was nice since it is quite small and could get very crowded with other people around.
Stayed in October 2024
Reviewed: 26 August 2024
Torboon
ThailandVintage and authentic ryukan. Quiet and peaceful. Onsen
Stayed in August 2024
Reviewed: 20 August 2024
Daniel
AustraliaGreat accommodation with a nice private area to enjoy. Authentic Japanese experience in a lovely quaint seaside onsen town. Friendly staff, would highly recommend.
Stayed in August 2024
Reviewed: 4 June 2024
Kit
Hong KongIt’s a very nice old building. It’s on a slope and surrounded by nature. It’s in a very traditional Japanese style. Very beautiful. Onsen in the terrace. The breakfast is totally a steal, amazing food quality.
Stayed in May 2024
Reviewed: 20 May 2024
Jiang
Hong KongIf to pick one it would be difficulty of climbing up the hill with luggage - it would be difficult in hot summer.
The room was spacious and clean with comfortable beds. The breakfast was delicious and very well served. The view from our room was amazing; the residence was located up the hill, giving it a really nice view of the sea and islands without the humidity of residing right beside the sea. The whole residence was very quiet, including the room, lounge and hot spring.
Stayed in May 2024
Reviewed: 24 March 2024
Steven
GermanyThe rooms are much smaller than in the photos, it generally looks very dark and it smelled musty. We didn't really feel comfortable and at a very high price.
There was a free parking space
Stayed in March 2024
Reviewed: 31 January 2024
Chiu
DenmarkVery nice hotel with extremely authentic Japanese culture experience. It is an old building but can meet all the modern needs. The bath area is unique and big, the hot spring is comfortable. It was a wonderful experience.
Stayed in November 2023
Reviewed: 11 December 2023
James
United Kingdom-
Real character property, beautifully kept - it has much more history and style than the bigger hotels. Most of our group had never been to Japan before and started their trip here - their first time with futon beds in some rooms and also their first time going to the onsen. There is plenty of parking - we hired a car to drive to Hongu Taisha shrine and Yumomine onsen. The hotel staff were attentive when required and otherwise so discreet that it felt like we had the place to ourselves. We absolutely loved our stay!
Stayed in December 2023
Reviewed: 6 November 2023
Chao
Hong KongCleaning at Onsen area. And if they have specialty meal plan , it will be more attractive. Such as crab meal plan for dinner .
Outdoor Onsen and location
Stayed in November 2023
Reviewed: 21 June 2025
Yasuyo
JapanThere are no comments available for this review
Stayed in June 2025
Reviewed: 16 May 2025
Rodney
AustraliaThere are no comments available for this review
Stayed in May 2025
Reviewed: 12 May 2025
Paulina
JapanThere are no comments available for this review
Stayed in May 2025
Reviewed: 24 April 2025
Jon
AustraliaThere are no comments available for this review
Stayed in April 2025
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content