Reviews of Nazuna Kyoto Tsubaki St. 4 stars
600-8388 Kyoto, Kyoto, Shimogyo-ku Bomoncho 838, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCharming hotel that feels authentic.
Nil
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThis place was unlike anywhere I have stayed before. It is actually a heritage street in Kyoto that has been turned into a hotel. Each double is beautifully fitted out in a traditional Japanese design. Each room has its own outdoor bath. We paid for a Wagyu degustation for dinner and also for breakfast and both these meals were unique and very memorable - not to mention delicious! All the staff here are wonderful roo!
It was all amazing
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt was cute and safe. Loved all the amenities! And the staff was super kind
The bathroom sink drain kept getting stuck but that was it. Wish the sitting area had more comfortable settings.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewBeautiful property. Great food and kind staff
Thank you very much for staying at our hotel. We are delighted to hear that you enjoyed your meal at our hotel. We are also very pleased to receive your praise for our staff's service. We look forward to seeing you again.
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewLoved our stay, the place looked like the photos and the staff were all wonderful. Food was also wonderful.
Thank you very much for staying with us at Nazuna Kyoto Tsubaki St, and for taking the time to share your kind feedback. We are thrilled to hear that you enjoyed your stay and that the property met your expectations based on the photos. It's also wonderful to know that you found both our staff and the food to be delightful. Your words mean a great deal to our team, and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Nazuna Kyoto Tsubaki St MIKU MOCHIZUKI
Thank you very much for staying with us at Nazuna Kyoto Tsubaki St, and for taking the time to share your kind feedback. We are thrilled to hear that you enjoyed your stay and that the property met your expectations based on the photos. It… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewI loved the set up of the of the house! It was beautiful and the bed was amazing! They treated us very well even though we were relatively young. The breakfast was great too!
Thank you very much for staying with us at Nazuna Kyoto Tsubaki St, and for your kind words. We are delighted to hear that you loved the setup of the house and found the atmosphere beautiful and the bed comfortable. It’s also wonderful to know that you felt well cared for throughout your stay—regardless of age, we believe every guest deserves warm and respectful hospitality. We're also glad to hear you enjoyed our breakfast. Your positive feedback encourages us to continue striving for excellence in every aspect of our service. We truly appreciate your visit and look forward to welcoming you again on your next trip to Kyoto. Warm regards Nazuna Kyoto Tsubaki St. MIKU MOCHIZUKI
Thank you very much for staying with us at Nazuna Kyoto Tsubaki St, and for your kind words. We are delighted to hear that you loved the setup of the house and found the atmosphere beautiful and the bed comfortable. It’s also wonderful to … Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewIt’s unique place to stay, the hotel own’s a street, feels like you are in a different world!
Thank you very much for staying with us and for sharing such a wonderful review. We’re truly honored to hear that you felt like you were in a different world. We're delighted that you enjoyed the unique atmosphere of our property, including the privately owned street that sets our accommodation apart. We will continue striving to provide special and memorable experiences for all our guests. We hope to have the pleasure of welcoming you back again in the future. Nazuna Kyoto Tsubaki St
Thank you very much for staying with us and for sharing such a wonderful review. We’re truly honored to hear that you felt like you were in a different world. We're delighted that you enjoyed the unique atmosphere of our property, incl… Show more
Reviewed: 6 June 2025 · Stayed in March 2025
Verified reviewStuff is very kind and supportive. Breakfast was really good. Japanese.
We were so excited to come and stay in this property. However we were mistaken about facility’s location as well as the size of the rooms itself.
Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted to hear your kind words about our staff and that you enjoyed the breakfast. Your comments truly encourage our team. At the same time, we sincerely apologize for the misunderstanding regarding the location and the size of the room. We will make every effort to provide clearer and more accurate information moving forward. We would be honored to welcome you again in the future. Our team looks forward to having the opportunity to serve you once more.
Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted to hear your kind words about our staff and that you enjoyed the breakfast. Your comments truly encourage our team. At the s… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewDear guests, Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St. We are so glad that you enjoyed the staying at our hotel. Also, we are so happy that you satisfied with the quality of our service. Our concept is "Ossekai", which is notion that serve customers what the customer really would like to take. We hope you felt the concept of "Osekkai". Again, thank you again for staying whit us, and we hope to have opportunity to welcome you back in the future. Best regards, Nazuna Kyoto Tsubaki St. Receptionist
Dear guests, Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St. We are so glad that you enjoyed the staying at our hotel. Also, we are so happy that you satisfied with the qualit… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewWe really enjoyed our stay at Nazuna Kyoto Tsubaki st. The accommodation was beautiful and really comfortable, we loved the stocked fridge and the reed diffuser which is free for you to take home (its smells wonderful and we can’t wait to open it!). The staff were friendly and very attentive and explained everything to us on arrival. The breakfast was also lovely and very filling. This is the first hotel we’ve stayed in in Japan where our 9 year old was given a separate bed which was a welcomed relief (it isn’t a standard in western countries and something we have never experienced in other countries)
We were offered a complimentary gift (late check out, plum wine or another option). We asked for the plum wine but it wasn’t given to us. We didn’t ask on check out as we’d only got a rucksack as our luggage was in Osaka and it would have been awkward to carry for the remainder of our time in Kyoto
Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay at Nazuna Kyoto Tsubaki St. We are truly delighted to hear that you and your family enjoyed your time with us — from the comfort of the room and amenities such as the stocked fridge and reed diffuser, to the attentiveness of our staff and the quality of our breakfast. It brings us great joy to know that your 9-year-old was able to enjoy a separate bed and rest well during your stay. We understand how important comfort is for every family member, and we are glad we could provide that for you. We would also like to sincerely apologize for the oversight regarding the complimentary plum wine. While we understand that you didn’t follow up at check-out due to your travel situation, we regret the inconvenience this may have caused. Your feedback is invaluable, and we will take steps to ensure this does not happen again in the future. We hope to have the pleasure of welcoming you back on your next visit to Kyoto. Please don’t hesitate to contact us directly should you return — we would love the opportunity to make your next stay even more special. Warmest regards, Nauzna Kyoto Tsubaki St MIKU MOCHIZUKI
Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay at Nazuna Kyoto Tsubaki St. We are truly delighted to hear that you and your family enjoyed your time with us — from the comfort of t… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewStunning redesign of a machiya. Innovative menu ( have the Oita Wagyu set) and the sweetest staff in Kyoto. Turn up the heat in the outdoor bath and let your muscles and mind relax.
While the design is creative and innovative, the use of multiple levels and steps in the unit, is challenging for anyone with balance or mobility issues. The staff were very receptive to this feedback.
Thank you very much for your kind and thoughtful review of your stay at Nazuna Kyoto Tsubaki St. We are delighted to hear that you enjoyed the unique design of our renovated machiya, the Oita Wagyu set menu, and especially the hospitality of our staff. Your mention of the outdoor bath and the relaxation it brought you is truly appreciated. At the same time, we are grateful for your honest feedback regarding the multi-level layout of the guest unit. We understand that this design, while reflecting the traditional character of Kyoto townhouses, may pose challenges for guests with mobility or balance concerns. Please rest assured that your comments have been carefully noted and shared with our team as we continue to improve the accessibility and comfort of our spaces. It was a pleasure having you with us, and we hope to welcome you back again in the future for another relaxing stay in Kyoto. Warm regards, Nazuna Kyoto Tsubaki St. MIKU MOCHIZUKI
Thank you very much for your kind and thoughtful review of your stay at Nazuna Kyoto Tsubaki St. We are delighted to hear that you enjoyed the unique design of our renovated machiya, the Oita Wagyu set menu, and especially the hospitality o… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe two story rooms felt spacious and luxurious, with the best part of course being the attached private onsen. Locations is perfectly central too, while being just a bit outside of the tourist craziness to provide a little peace and calm.
Nothing! From the rooms to the staff to the location, everything was perfect!
Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St. We are so pleasure that you have enjoyed our semi-open-air bath. The design of our signature half-open-air bath differs depending on the type of room. In addition to the room you stayed in, there are four other designs available, so please consider reserving a different room type the next time you stay with us. Anyway, Thank you again for staying whit us, and we hope to have opportunity to welcome you back in the future. Best regards, Nazuna Kyoto Tsubaki St.
Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St. We are so pleasure that you have enjoyed our semi-open-air bath. The design of our signature half-open-air bath differs depending… Show more
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe room was beautiful. Massage services were great. The welcome gift was great.
Didn’t know it was two floors. The lighting was really bad. Pot lights made certain areas really bright (blinding you) and then it’s super dark. The beds were not a queen size but rather two twins. The onsen was really dark. Cleansiness wasn’t at par. Found spider webs everywhere! Wasn’t much variety with breakfast unfortunately.
Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St.We are delighted to hear that you were satisfied with our massage service and welcome gift. Thank you also for your specific comments regarding the beds, room temperature and lighting. We will take your comments seriously and make every effort to improve our services in order to provide better services in the future.We all look forward to welcoming you again.
Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St.We are delighted to hear that you were satisfied with our massage service and welcome gift. Thank you also for your specific comme… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewWe loved the room! It was definitely a treat to have a bigger space in a room for a little while after several small hotel rooms. The room was beautiful and comfortable, and the traditional exterior was a dream. Of course one of the main reasons we booked this was to have a private onsen which was much needed after days of walking. It was really nice to be able to choose your preferred temperature. Additionally, we absolutely loved the dinner you can book at Bungo restaurant - highly recommend this! My partner had the full wagyu menu and I had the other meat menu which included sushi. My partner is a meat lover and I don’t eat meat as much but we were blown away by the menu, the combinations of the dishes and taste - we reminisced the menu the whole day today! We were also pleased that the chef still adapted the dishes to your preference; I like my meat a bit more cooked and this was no issue at all. The staff was super friendly and welcoming!
Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you enjoyed your stay with us and that the spacious room provided a touch of luxury after experiencing smaller hotel rooms. It is wonderful to know that you appreciated the traditional design and the comfort of the room, as well as the semi-open air bath—being able to soak and relax at your preferred temperature is indeed a special experience, and we’re glad you enjoyed it. We’re also very happy that your dinner at our restaurant "Bungo" exceeded expectations. It’s great to hear that both you and your partner found the menus memorable and satisfying. Our chef takes pride in tailoring each dish to suit our guests’ preferences, and we’re glad the adjustments made for you were to your liking. Lastly, thank you for your kind words about our staff. We strive to provide warm and attentive service, and it means a lot to hear that it made your stay more enjoyable. We truly appreciate your recommendation and hope to welcome you back again in the future!
Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you enjoyed your stay with us and that the spacious room provided a touch of luxury after experiencing smaller hotel rooms. It is wonderful to kno… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe feel of stepping into a different era hits immediately as you walk in. Everyone was extremely helpful and friendly. The treatment makes the stay better than anyone could expect. The food surpassed our expectations. The room was beautiful and felt very private and quiet.
Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St. In addition to the room you stayed in, there are four other designs available, so please consider reserving a different room type the next time you stay with us. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Best regards, Nazuna Kyoto Tsubaki St.
Thank you very much for taking time to share your feedback on your stay at our hotel, Nazuna Kyoto Tsubaki St. In addition to the room you stayed in, there are four other designs available, so please consider reserving a different room typ… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe facilities and hospitality are excellent. The Ochazuke breakfast was delightful and the restaurant itself is beautifully fitted out. We were in a private dining space since we were 5 people and it was absolutely divine looking. The staff were extremely helpful but wonderfully discreet in appearing only as required. The food was exquisite and almost too beautiful looking to eat. It was a visual delight for the senses. The bedrooms are well fitted out and very comfortable. The pyjamas are soft and beautiful and having one's own hot tub was luxurious and relaxing. The lounge is excellent with free flowing wine and sake for a few hours each evening. The staff are extremely polite and helpful. We enjoyed the tea blending session in the lounge in the evening. We didn't have time to book in for a kimono tying class but we would love to do it when we return next time. Thank you for a wonderful stay, Nazuna Tsubaki Street. we will definitely be back for a longer stay.
The lack of space to open out suitcases in the rooms, especially if 3 people are in one accommodation. It would have been nice to have some more savoury snacks in the lounge for those of us who don't like sugar. It is a small lounge so it can get overcrowded in the evening. Clearing up used glasses and plates more frequently would have been good too.
We are very pleased to read that you were satisfied with the food, facilities, and staff. Our staff would like to thank you from the bottom of our hearts for the ochazuke breakfast, bread and tea service, and for showing us how much you enjoyed your experience during your stay with us. On the other hand, we sincerely appreciate your comments regarding the lounge space and used dishes. We will consider making improvements in the future to make your stay more comfortable. We look forward to welcoming you again.
We are very pleased to read that you were satisfied with the food, facilities, and staff. Our staff would like to thank you from the bottom of our hearts for the ochazuke breakfast, bread and tea service, and for showing us how much you enj… Show more