Reviews of Nazuna Kyoto Gosho 4 stars
604-0003 Kyoto, Kyoto, Nakagyo-ku Hanatatecho 255-1, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe building is beautiful, tastefully decorated, our room was spacious, spotless, and elegant. Breakfast was excellent, and staff were kind.
Service felt junior and uncoordinated. Check-in involved 19 questions that could have been pre-prepared. The lounge experience was confusing (unclear process, extremely expensive beers without even a small accompaniment) and we were unexpectedly asked to leave mid-drink because another couple was arriving — unacceptable for a property positioned as luxury. There was no turndown service, and private bath access required an extra fee, which seems inappropriate at this rate.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLoved the room with the garden and large soaking tub! The bed was comfortable. The breakfast was also good. The staff was all very friendly and helpful. The facility was very peaceful and relaxing.
The price is very high even for the quality. The complimentary amenities including beverages, toiletries etc. were not very many. Most of the complimentary beverages were teas. The coffee was very bitter. The dinner was very expensive yet bland. One small glass of white wine is included in the price of dinner and when I purchased a glass of whiskey, the pour was probably 3/4 of an oz. The Onsen experience was also lacking. We expected more than just a small hot pool.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewI love the secluded vibe and tastefully spare refurbished machiya aesthetics. Staff were uniformly helpful and friendly. A cozy homebase, great shower, and a delicious and luxurious breakfast. Really outstanding spot.
This is a completely minor detail, but folks might not know that there’s a Japanese love of a ‘big light’ which may not be a Westerner’s jam, and the light switches weren’t fully isolated so that I would regularly struggle to light the ones I wanted and dim the ones I didn’t.
Thank you very much for staying with us and for your heartwarming review. We are very honored to hear your warm words about the atmosphere and interior design of our townhouse, as well as the hospitality of our staff. We are especially pleased to read that you were satisfied with our breakfast served by the sunken hearth. We will continue to make further efforts so that our guests can enjoy the unique Japanese cooking style and seasonal flavors. On the other hand, we apologize for the inconvenience caused by the operation of the lights. In some rooms, the light switches are not completely independent, making it difficult to adjust the brightness to your desired level. We would also like to apologize again for the lack of sufficient guidance regarding the operation. We take your comments very seriously and will continue to consider improvements to the lighting equipment and review our guidance methods. This was also an opportunity for us to learn from the difference in the sense of lighting between Japan and other countries. Thank you very much for your valuable feedback. We hope that when you visit Kyoto again, you will experience our Irori breakfast and machiya space again. Nazuna Kyoto Gosho Rinka Sakai
Thank you very much for staying with us and for your heartwarming review. We are very honored to hear your warm words about the atmosphere and interior design of our townhouse, as well as the hospitality of our staff. We are especially plea… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation, friendly staff, autenticity.
While staff was trying to help, it is not acceptable at this price level not to find and pay staff that speaks decent English. It was very difficult to communicate with staff. One of the rooms smelled bad and we had a cockroach. One room had no windows. The place is nice for one or maximum two nights. Breakfast was like a dinner and lasted one hour each morning. A hotel that tries to give a ryokan experience but I think you can get at least the same experience at half price somewhere else. It was not a luxury experience as advertised. Overly expensive.
Thank you very much for staying with us and for your candid feedback. We sincerely apologize for any inconvenience and discomfort caused during your stay. In particular, we take very seriously the fact that you had difficulty communicating with our staff in English, as well as the odor and hygiene issues in your room. In response to your comments, we have reviewed our customer service training, including the improvement of our English language skills, and are working immediately to strengthen our cleaning and hygiene management systems. We also apologize for any misunderstanding regarding the style and time required to serve breakfast, which did not meet your expectations. Breakfast is offered as part of the local cultural experience, but as you pointed out, we recognize that some guests may feel uncomfortable with the volume and time required. We are currently considering the introduction of a more flexible system to accommodate guests. We also appreciate your comments regarding the balance between price and experience, and will use them as a reference for improving our operations in the future. We apologize again for not being able to provide you with a satisfactory stay despite the fact that you took the trouble to choose our facility. We will continue to take steps to address your comments one by one so that you will feel that they have led to improvements in the future. We hope you will have another opportunity to visit us again. Nazuna Kyoto Gosho Rinka Sakai
Thank you very much for staying with us and for your candid feedback. We sincerely apologize for any inconvenience and discomfort caused during your stay. In particular, we take very seriously the fact that you had difficulty communicating … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewBeautiful and intimate property. Staff was A+ very accommodating and friendly.
Thank you very much for staying at our hotel and sharing your wonderful comments and reviews. We are delighted that you were able to relax and enjoy your stay surrounded by modern interior design with a Japanese confectionery theme. We are also very pleased to have received such high praise for our staff's service. If you have the opportunity to visit Kyoto again, we hope you will choose Nazuna as your destination and enjoy a relaxing stay with us. Sincerely, Nazuna Kyoto Gosho Rinka Sakai
Thank you very much for staying at our hotel and sharing your wonderful comments and reviews. We are delighted that you were able to relax and enjoy your stay surrounded by modern interior design with a Japanese confectionery theme. We are … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewSuper staff, great location
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Gosho Sarina Eguchi
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once a… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewIt’s our second time here in 10months and we loved it! Everything is just perfect.
Staff, neighbourhood, interior, breakfast, cleanliness
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. Each of our guest rooms is designed with traditional Japanese sweets as a motif, featuring modern interiors that match the individual character of each space. As each room has a unique design, we hope you enjoyed a different experience from your previous stay. We are also delighted that you were able to enjoy our breakfast, which features seasonal vegetables slowly roasted over a traditional hearth, accompanied by Kyoto-style “obanzai” dishes. We are delighted to have you as our guests. We sincerely look forward to welcoming you back to Nazuna in the future.
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. Each of our guest rooms is designed with traditional Japanese sweets as a motif, featuring modern interiors that match the individual charac… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewWonderful room. The furnishings and layout were very Japanese. Room was spacious. Staff was helpful and very gracious. Breakfast was tasty and a great presentation.
The description said washer and dryer on property which they did not have
Thank you very much for your kind review. We’re so pleased to hear that you enjoyed your room, especially the Japanese-style furnishings and layout, as well as the spaciousness and our staff’s hospitality. We're also glad you appreciated the breakfast and its presentation. We sincerely apologize for the confusion regarding the washer and dryer. We understand how important accurate information is when planning a stay, and we will review our property descriptions to ensure they are clear and up to date. Thank you again for your valuable feedback, and we hope to have the pleasure of welcoming you back in the future. Nauzna Kyoto Gosho MIKU MOCHIZUKI
Thank you very much for your kind review. We’re so pleased to hear that you enjoyed your room, especially the Japanese-style furnishings and layout, as well as the spaciousness and our staff’s hospitality. We're also glad you appreciate… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe staff were very friendly and could not have been more helpful. The meals were delicious and beautifully prepared. We really enjoyed the private onsen bath too. The ryokan is only five minutes' walk from the metro station, so it's easy to get downtown. Also within easy walking distance are the castle and the imperial palace.
It's quite expensive.
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear that you enjoyed your stay, especially our staff’s hospitality, the beautifully prepared meals, and the private onsen bath. We're also glad that you found our location convenient for exploring Kyoto’s historic sites. We appreciate your comment regarding the price. We understand that value is important, and we continuously strive to ensure that the quality of our service, amenities, and experience reflects the price point. It was our pleasure to host you, and we hope to welcome you back again in the future. Nauzna Kyoto Gosho MIKU MOCHIZUKI
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear that you enjoyed your stay, especially our staff’s hospitality, the beautifully prepared meals, and the private onsen bath. We're als… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThe Ryokan is absolutely beautiful, designed in the traditional Japanese style. The staff were very friendly and the food was delicious. There was some construction work and noise during my stay but it didn’t take away from the relaxation.
Thank you very much for your kind words about our staff and food, despite the inconvenience caused by the noise from the construction work in the neighborhood. We will do our best to make your stay with us even better. We hope you will have another opportunity to visit Naznakyo Gosho again!
Thank you very much for your kind words about our staff and food, despite the inconvenience caused by the noise from the construction work in the neighborhood. We will do our best to make your stay with us even better. We hope you will have… Show more
Reviewed: 17 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe private bath tub and the friendly staff
Low ceilings for taller folks
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax.
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once … Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in January 2025
Verified reviewBreakfast experience with very kind attention from the staff. Gift at the departure :-) thanks again. Location and recommendation from the staff for good local restaurant near by.
Thank you very much for choosing our hotel and for taking the time to leave such a wonderful comment and review. Your kind words are very encouraging to us. We will keep your kind words in mind as we all continue to work hard to improve our services. We are committed to providing our guests with a comfortable stay, but most importantly, a special and unforgettable experience. We hope that we were able to provide you with such an experience this time. Should you ever have the opportunity to visit Kyoto again, we would be delighted if you would choose to stay at NADUNA again. Sincerely yours Nazuna Kyoto Gosho Reception staff Sakura
Thank you very much for choosing our hotel and for taking the time to leave such a wonderful comment and review. Your kind words are very encouraging to us. We will keep your kind words in mind as we all continue to work hard to improve our… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewNot much
The staff and the finishes
Thank you for staying with us and for sharing your thoughts. We understand from your comment that while you appreciated our staff and the finishes, other aspects of your stay may not have met your expectations. We're truly sorry to hear that, and we would welcome any additional feedback you might be willing to share so we can better understand how to improve. Your insights are important to us, and we hope to have the opportunity to offer you a more satisfying experience in the future. Nauzna Kyoto Gosho MIKU MOCHIZUKI
Thank you for staying with us and for sharing your thoughts. We understand from your comment that while you appreciated our staff and the finishes, other aspects of your stay may not have met your expectations. We're truly sorry to hear… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewI liked everything about the hotel. This is must visit in Kyoto. Full Kyoto / Japanese experience: dinner / breakfast experience with private chef, authentic tea ceremony and introduction to Kyoto culture. Top design, beautiful rooms and incredible atmosphere. Access to the lounge and complimentary drinks. We booked room with outside bath in the garden and it was top notch. The hotel even provided us with complimentary jacuzzi access given the bad weather, however we also enjoyed the bath outside during the rain. I cannot describe in words how good this experience was. You will not regret booking this. The quality of the service was incredible.
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are very honored that you have chosen our hotel for your precious stay in Kyoto, as we are always striving to offer our guests a wonderful experience of Kyoto culture. We are very happy that you enjoy the world of our master carpenters who have renovated two large Kyoto machiya houses. Please come back to experience our open-air baths and other rooms with contemporary interiors with a wagashi theme. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Gosho Reception staff Hikaru
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are very honored that you have chosen our hotel for your precious stay in Kyoto, as we are always striving to offer our guests a wonderfu… Show more
Reviewed: 6 January 2025 · Stayed in December 2024
Verified reviewwonderful breakfast, helpful and friendly staff
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are happy that you enjoyed our stacked dishes filled with seasonal vegetables and Kyoto's obanzai, cooked over an open hearth by our dedicated staff. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Gosho Reception staff Hikaru
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are happy that you enjoyed our stacked dishes filled with seasonal vegetables and Kyoto's obanzai, cooked over an open hearth by our … Show more
Reviewed: 10 November 2024 · Stayed in October 2024
Verified reviewEverything about our stay was amazing. The vibe was very cozy, relaxing and intimate in a traditional Japanese way, which was exactly what we were looking for. The big room with the small garden, confortable bed and huge hot bath, was particularly enjoyable after a day spent exploring Kyoto. The food was truly delicious from beginning to end. The breakfast and dinner were 2 of the best meals in our entire 4 weeks stay in Japan. Highly recommend to try both meat and fish options. They were also very accommodating for one of us who is vegetarian and were able to provide a delicious experience as well. If you are into deserts and sweets, you have to try their amazing ice cream and Japanese sweets which were served at the lounge and during tea time. Very nice late night snack as well. More than anything else, the service was the highlight of our stay. We had a small issue with our room at the beginning of our stay and the staff members went above and beyond not to let it impact our stay. They were all very kind and made our stay at the gosho memorable
-
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests and hear that you were staisfied with our room, meals, and snacks through your stay in Nazuna. Our mission is not only to provide a comfortable stay, but also to provide our guests with an unforgettable and special experience through interaction with our staff. It would be a great honor if we could have offerred you such an experience this time. We will continue to strive to provide meals that can be enjoyed by a wide range of people with different food cultures and religions.We would be delighted if the food we served added a special touch to your trip. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Gosho Reception staff Haru
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests and hear that you were staisfied with our room, meals, and snacks through your stay in Nazuna. O… Show more
Reviewed: 7 November 2024 · Stayed in November 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewStaff was extremely friendly and the facilities were great, including the location. I would warmly recommend.
All was great.
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests and hear that you were staisfied with our staff, location and facilities through your stay in Nazuna. Our mission is not only to provide a comfortable stay, but also to provide our guests with an unforgettable and special experience through interaction with our staff. It would be a great honor if we could have offerred you such an experience this time. If you have a chance to visit Kyoto again, we would appreciate it if you could use Nazuna once again as a destination and place to relax. Sincerely yours Nazuna Kyoto Gosho Reception staff Haru
Thank you so much for staying with us and sharing such a wonderful comment and review on our hotel. We are delighted to have you as our guests and hear that you were staisfied with our staff, location and facilities through your stay in Naz… Show more