Reviews of Hotel Nikko Niigata 4 stars
950-0078 Niigata, Niigata, Chuo-ku Bandajima5-1, Japan
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Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe reservation information did not properly specify the number of people that can get breakfast are included so we had to arrange locally. No issues but still.
Thank you very much for choosing Hotel Nikko Niigata and for taking the time to share your feedback. We sincerely apologize for any inconvenience caused regarding the breakfast information in your reservation. We regret that the details were not sufficiently clear and that you had to make arrangements locally. We are grateful to hear that this did not cause major issues during your stay, but please rest assured that we will carefully review the way such information is communicated to prevent similar confusion in the future. We truly appreciate your understanding, and we hope to have the pleasure of welcoming you again for a more seamless experience.
Thank you very much for choosing Hotel Nikko Niigata and for taking the time to share your feedback. We sincerely apologize for any inconvenience caused regarding the breakfast information in your reservation. We regret that the details wer… Show more
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location if you’re taking the ferry to Sado or visiting Toki Messe, but not so convenient for walking around town. There is a free observation deck on the 31st floor, and the rooms are all above the 22nd floor and have great views as well. Parking in the underground hotel garage is surprisingly cheap and easy at 1,000 yen a night.
Food options are scarce. The cafe on the observation deck stops food service at 17:00, and the Chinese restaurant on the lobby level is super expensive. You’ll have to drive or walk to eat.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our convenient location for access to the Sado ferry and Toki Messe, as well as the panoramic views from both your guestroom and the 31st-floor observation deck. We're also glad to know you found the parking easy and reasonably priced. At the same time, we sincerely apologize for the limited dining options you experienced during your stay. We understand how important it is to have accessible and reasonably priced food choices, and we will share your feedback with our management team for future improvements. Should you visit Niigata again, we would be honored to welcome you back and provide an even more comfortable and satisfying experience.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your detailed feedback. We are delighted to hear that you appreciated our convenient location for access to the Sado ferry and Toki Messe, as well as t… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI was so happy I booked in Nikko hotel as I has a conference at Toki Messe, especially in this hot weather! Kind and clean room service ladies, staff, and a great view with quiet atmosphere. Thank you!
Thank you very much for staying at Hotel Nikko Niigata and for sharing your kind review. We are delighted to hear that your stay was comfortable and that our hotel served as a convenient base for your conference at Toki Messe, especially during the hot weather. Your warm words about our friendly and attentive hotel staff, the quiet atmosphere, and the beautiful views are truly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back again on your next visit to Niigata. Thank you once again.
Thank you very much for staying at Hotel Nikko Niigata and for sharing your kind review. We are delighted to hear that your stay was comfortable and that our hotel served as a convenient base for your conference at Toki Messe, especially d… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewThank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily services. Again, thank you for staying at our hotel, and we are looking forward to your next visit.
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily serv… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewWell staffed, good housekeeping
Thank you very much for choosing Hotel Nikko Niigata and for taking the time to share your kind review. We are delighted to hear that you were pleased with our staff and housekeeping services. Your words are truly encouraging and will be shared with the entire team as motivation to continue delivering quality hospitality. We hope to have the pleasure of welcoming you back to Niigata in the near future. Should you return, please do not hesitate to let us know if there is anything we can do to make your stay even more. Again,thank you for staying at our hotel, and we are looking forward to your next visit.
Thank you very much for choosing Hotel Nikko Niigata and for taking the time to share your kind review. We are delighted to hear that you were pleased with our staff and housekeeping services. Your words are truly encouraging and will be s… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGreat great view. The place is nice but 15min walking distance from most restaurants. Friendly staff and a restaurant bar below with sake sampling. Plenty parking space.
No fault of the hotel. Demand and supply mechanics, and us booking on a Saturday means much higher prices than usual.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed the amazing view of the Shinano River and had a pleasant time at our hotel. It is also wonderful to know that you appreciated our friendly staff, the sake sampling at the restaurant bar, and the convenience of our parking facilities. As you kindly mentioned, our location is a short walk from many restaurants, and we hope the peaceful surroundings added to your comfort. Regarding the pricing, we understand your point about demand and supply fluctuations, especially on weekends, and we truly appreciate your understanding. We look forward to welcoming you back on your next visit to Niigata. Please do not hesitate to contact us if we can be of any assistance in the future.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed the amazing view of the Shinano River and had a pleasant time at our hotel. It is als… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewAmazing view, lovely bed. Great location
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily services. Again, thank you for staying at our hotel, and we are looking forward to your next visit.
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily serv… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe location, by the ocean, is great, and the view from the top is extraordinary. The room was clean and spacious and the morning buffet was terrific. We needed laundry service and it was prompt and expertly done. You'll probably want a taxi to get into town but once you're there, you can walk to your heart's content.
Honestly, I can't say one bad thing!
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily services. Again, thank you for staying at our hotel, and we are looking forward to your next visit.
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily serv… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewBeautiful modern hotel. Stunning views of river, sea from large window in room. Sake bar Great bathroom
A little far from restaurants and night life. Not many eating options close by. (Apart from the markets, about 10 mins walk. They are great) Bed very small for 2 people.
Thank you for staying at Hotel Nikko Niigata and for your kind feedback. We’re glad you enjoyed the beautiful views from your room, our modern facilities, and the sake bar. We also appreciate your comments about the bed size and the limited dining options nearby. Your feedback is valuable and will help us improve. We hope to welcome you again on your next visit to Niigata.
Thank you for staying at Hotel Nikko Niigata and for your kind feedback. We’re glad you enjoyed the beautiful views from your room, our modern facilities, and the sake bar. We also appreciate your comments about the bed size and the limite… Show more
Reviewed: 8 May 2025 · Stayed in March 2025
Verified reviewWonderful view above the city, the river and Sado Island, friendly staff in the hall, clean room and good location.
Sleeping here feels like punishment, the ultra-hard mattress was super odf! I had severe back pain the next day and I had my breakfast at the pharmacy to buy Ibuprofen. Weird restaurant experience, we ordered the Chop Suey soup and we're given a seafood soup which we didn't wanted since I don't eat fish. We still had to pay for it, even though it was their mistake. I cannot recommend this place.
Thank you very much for staying at Hotel Nikko Niigata. We also sincerely appreciate you taking the time out of your busy schedule to share your feedback with us. We are truly honored to receive your kind words regarding the view of the city, the Shinano River, and Sado Island, as well as our staff’s service and the cleanliness of your room. However, we deeply regret that the firmness of the mattress did not suit your preferences and caused you discomfort. We are also very sorry that the service at our restaurant did not meet your expectations. Please rest assured that we take your comments seriously and will work diligently to ensure such issues do not happen again in the future. The evaluations we receive from our customers are the most important guideline for improving our daily services. Again, our deepest apologies and thank you for staying at our hotel.
Thank you very much for staying at Hotel Nikko Niigata. We also sincerely appreciate you taking the time out of your busy schedule to share your feedback with us. We are truly honored to receive your kind words regarding the view of the ci… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewNo gym in a business hotel is not the best way to start. The breakfast was low quality. Price too high for the services.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the lack of a fitness facility, the quality of breakfast, and the overall value for the price. Your comments are very important to us and have been shared with the relevant departments for further review and improvement. While we regret that we were not able to provide a more satisfying stay on this occasion, we truly appreciate your candid feedback, as it helps us enhance our services. We hope to have another opportunity to welcome you back in the future and provide you with a better experience.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, particularly regarding the lack of a fitness facilit… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewGreat view of Japan sea and shinano river. Also sado island and mountain range in the distance.
Bed was a bit hard
Thank you very much for staying at Hotel Nikko Niigata and for sharing your kind review. We’re delighted to hear that you enjoyed the scenic views of the Japan Sea, the Shinano River, Sado Island, and the distant mountain range. The panoramic views from our hotel are indeed something special, and we’re glad they made your stay memorable. We appreciate your feedback regarding the bed. While we understand that mattress preferences vary from guest to guest, your comment will be taken into consideration as we continue to improve the comfort of our accommodations. We hope to have the pleasure of welcoming you back again in the future.
Thank you very much for staying at Hotel Nikko Niigata and for sharing your kind review. We’re delighted to hear that you enjoyed the scenic views of the Japan Sea, the Shinano River, Sado Island, and the distant mountain range. The panora… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewBeautiful view from highest building in niigata
Bed was a bit too hard
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful view from the highest building in Niigata. It’s one of the features we are most proud of, and we’re glad it added to your experience. We also appreciate your comment regarding the bed. We understand that preferences for mattress firmness can vary, and we will take your feedback into consideration as we strive to enhance guest comfort. We hope to welcome you back to Niigata in the future and provide you with an even more pleasant stay.
Thank you very much for staying at Hotel Nikko Niigata and for taking the time to share your feedback. We are delighted to hear that you enjoyed the beautiful view from the highest building in Niigata. It’s one of the features we are most … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewView from the top
Location
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily services. Again, thank you for staying at our hotel, and we are looking forward to your next visit.
Thank you very much for staying at Hotel Nikko Niigata. We truly value your feedback and the time you took to evaluate our hotel. The evaluations we receive from our customers are the most important guideline for improving our daily serv… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified review