Nothing!!!

If I could give 11 points, I definitely would! Best hotel of my life, by far. Should be a 5 star! The "room" is actually a super suite, in perfect Japanese style, big as an apartment, with a majestic view on the beautiful valley. The staff is extremely courteous and helpful, ready at every moment of the stay. The onsen is one of the best we've been, including the little annex garden outside. And the dinner! A multiple courses tasting of local cuisine, exceptional both in taste and in presentation, in a separate private room, with personal waiter. Same for the breakfast. If I would ever come back to Japan, the travel from Tokyo to Nikko would be worth only to come back to this hotel.

Stayed in June 2025

Absolutely gorgeous view from the room. Great location.

Stayed in August 2025

Amazing and very welcoming team. Dinner and breakfast experiences in private room were amazing. Beautiful onsen with view on the forest

Stayed in July 2025

The place is a bit more formal than what we like for our family vacations. They did not accommodate requests to avoid certain foods because it was not due to allergies.

Nice room and nice onsen.

Stayed in July 2025

Quite big object and lacks ambience. Food totally unsuitable for vegetarians and very monotone. As a vegetarian option raw fish is served :). It is an good option for people who like this kind of traditional japanese food: lot of meat and raw fish. We were there for 3 nights and decided to eat outside after few meals although we paid for food.

Nice big room. Shuttle bus for the train station.

Stayed in July 2025

Some parts of room need updating like room key , towels and bathroom sinks.

The lobby is beautiful and their check in style is an amazing hospitality. Great location and wonderful food.

Stayed in July 2025

Nothing

Friendly staff with shuttle services to Nikko station for both Tobu and JR. A 10- minute ride to the hotel. Onsen has both indoors and outdoors. 5 minutes walk to bus stops for sightseeing and to the underground pass to Toshogu temple. We couldn't make it due to stairs and a lot of walking afterwards with elderly people. We booked 2 rooms with private bathrooms overseeing the river. One has two single beds, and a Japanese futon for 2 people. The other one has two single beds with a private Onsen. We also booked for breakfast and dinner at the hotel for convenience. Both were Japanese kaiseki meals.

Stayed in June 2025

Although amazing, the meals were very large. For a one night stay, this would be fine but we stayed 3 nights and it became a little overwhelming. That said, on the final day, we asked to have just fruit and yoghurt for breakfast and the team at the hotel provided this for us with no hesitation.

Great location, clean and comfortable with incredibly friendly staff. The onsen baths were lovely and the meals were fantastic - beautifully presented and served by wonderful staff.

Stayed in July 2025

As others have have mentioned. We were unable to eat at this location, because we weren’t aware that we would have had to have set it up in advance. We were willing to pay, but they would not let us. And for dinner, there are extremely few options to eat in this town very very few that was the only disappointment

The service was incredible. The room was big in Japanese standards.

Stayed in May 2025

All was good

Exceptional hospitality and beautiful keiseki meals. Onsen was fantastic especially amenities (lotions, washes) provided. Room was spacious and comfortable! Shuttle to JR and Toby stations was appreciated. Lovely place for relaxation after busy day.

Stayed in June 2025

Wonderful traditional hotel. Great location, and the staff makes you feel special. I highly recommend staying here. The onsen is lovely and our family of 5 (older teens) had a great time. The check- in time was kinda of late and not flexible. The coffee is terrible- but these are small things. We would stay again in a heartbeat!

Stayed in June 2025

We expected it to be more of a boutique experience than a relatively large hotel. That said, it is in a convenient location, exceptionally well-run with excellent attentive staff.

Central location in Nikko which made visiting key sites much easier. The room was spacious with fast WiFi and modern, updated amenities. Staff could not do enough for you--terrific service throughout our stay. Everything in the hotel worked perfectly. It's a high-end hotel, but not an elite luxury stay. It's clean and very well run. It's a good value.

Stayed in June 2025

I think there could be more soft lighting in the room. The overhead lights were quite harsh. It would also be nice for guests to be able to add dinner or breakfast even if they are not staying in the luxury rooms.

Maybe the nicest hotel I've ever stayed in. Loved the onsen and the piano bar. The room had a great view and was very spacious.

Stayed in May 2025

Classic hotel, very cosy and well equipped. The location is excellent, the staff is very nice and helpful, and the onsen is priceless. I would come back and recommend it for sure.

Stayed in May 2025

Nothing.

It was over the top in quality of facilities, staff and spaciousness of the room. The public hot tub was hot and beautiful. They offer a green tea and sweat when you arrive, and a coffee later, at your leisure. The room was 10 mat size, with an extension side room. And an unbelievable, gorgeous view of the forests next to the Temple grounds. It’s 10 minutes from the Temple grounds. So convenient!!

Stayed in May 2025

Very convenient location which is near to shinkyo bridge, shrines and temples. All the staff are very friendly and approachable, in particular Mr Kato san who communicates well and is very attentive to our needs during meal time. The room is very clean and spacious. We enjoyed the private onsen very much, and of course, delicious ryokan dinner and breakfast in the private dining room. Would love to stay in this hotel if visit Nikko again.

Stayed in May 2025

The policy of leaving your room keys at the front desk when you leave the premises was odd, but a minor inconvenience.

Fantastic location with phenomenal views.

Stayed in March 2025

Perfect location and service ! A real gem !

Excellent experience !!!!!

Stayed in April 2025

We had an amazing experience! The entire staff was incredibly helpful and friendly. Everything was perfect. We absolutely loved Nikko and the hotel — we definitely want to come back!

Stayed in March 2025

We really liked our Japanese style room. It was huge and so comfortable. Onsen is amazing! Stuff was very friendly and we felt great. Location is just few minutes walk from the main temples, just great.

Stayed in April 2025

We had no problems. But if you have tattoos then you cannot use the public baths.

The hotel is super clean. The rooms have EVERYTHING you might expect from a traditional Japanese hotel.

Stayed in March 2025

Beautiful location, welcoming and helpful staff. The onsen was lovely.

Stayed in March 2025

The staff were so welcoming and helpful! The room was a great size, with all the amenities you could want. It’s also in a prime location to visit many shrines, temples, historic sites, explore town, etc. We would love to come stay here again!!!

Stayed in March 2025

It was an amazing experience. The traditional Japanese room was truly exceptional - nothing like I'd ever experienced. Staff were so friendly and helpful in every respect.

Stayed in March 2025