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Amazing first time experience at traditional ryokan as well as first time onsen. I think we have been spoiled for life by our stay. Nishimuraya Honkan definitely set the bar high. From the in-room dining service with our lovely and joyful Yu-san who was very attentiveto our needs, to the delicious menu prepared by chef who catered to our raw vs cooked requests, and to to tranquil and healing environment of the grounds and onsen. Well kept and maintained. We loved having a drink or tea by the window overlooking the koi pond. I enjoyed the lounge after a bath. And cannot forget the amazing, relaxing and healing experience of the onsen on site. It was so clean and beautiful we did use any of the other onsen in town even though we had the pass! Like I said, Nishimuraya Honkan set the bar high.

Stayed in August 2025

The towels were thin and small.

Nishimuraya Honkan was a wonderful experience. It's mesmerizingly beautiful and the staff was superb. The in-room dinners were spectacular. The onsite onsens were beautiful.

Stayed in July 2025

It was the most memorable hotel stay in my life and best birthday away from home hands down. Thanks to some blogger who went to this hotel for their honeymoon I was able to research and plan my stay way in advance . My actual experience exceeded any expectations and probably ruined every other hotel stay I will have . Food, service, architecture, garden - I am simply short for words to describe how happy and honored I was to be this hotel’s guest . Thank you for making a once a life time memory both for me and my son ❤️

Stayed in July 2025

Meals: Incredible dining with fresh, local, seasonal ingredients. Meals of the highest caliber. Service: Friendly, prompt, courteous service at every single step and every single inquiry. Everyone I met was kind and helpful. In addition, they offer extra services, such as a free shuttle to and from the station, and an affordable in-room massage to elevate your experience further. For women, female staff will also help you dress in your yukata with obi. Everyone is very professional. Room: Comfortable, clean, and beautiful. Modern toilet, with great heat and water pressure from the shower. The futons were very soft and easy to sleep on. The hotel itself is full of beauty, from the garden to the museum. The onsen was nice and hot. The hotel is like being in another world. Location: Very proximal to many points of cultural interest. Most of the cultural aspects (Onsenji, sacred onsens, river stroll), are accessible all day. There are unlimited dining and shopping options nearby. The locals are also very kind. Amenities: Everything you could ever need was provided. Yukata, geta, sandals, onsen pass, face care, hair care, toiletries. Bike and helmet rental was easy and free, but do plan to reserve ahead as they only have so many bicycles.

Stayed in June 2025

This hotel is amazing. Everything here is curated to make your stay perfect. The baths are amazing and have lovely views. The food is great and is served nicely. The rooms was curated and have great views of the gardens.

Stayed in May 2025

Nothing but top tip, ask to double up the mattresses for an improved sleeping on tatami experience.

The hotel staff were amazing. The food was amazing. It was very nice to have a choice of Yukata in the room for women. Our treat was to have a private onsen in the room and wow, we had such a beautiful private garden. Well worth it.

Stayed in May 2025

Exceptional service, very attentive staff, ammenities were 5 star and the food was excellent quality. Location was fantastic with shuttle services from onsen to kinosaki onsen station. Small onsen made it more warm and charming.

Stayed in May 2025

Everything is amazing

Stayed in May 2025

Everything The staff was lovely

Stayed in May 2025

N/A we loved everything about our stay and would recommend

Honestly the stay was one of the highlights of our trip, we stayed in the annex with a garden view, the bath tub in this room was amazing, the onsen was lovely, we ended up with 2 sit down meals which were really amazing experiences.

Stayed in March 2025

The meals at the Sister Hotel Shogetsutei were better.

Good food, great service. Awesome garden and the onsens were nice. Convenient location, excellent in most ways. Really cool the cocktail bar up nearby had great cocktails and could charge them to the room. Definitely visit the cocktail bar if in KinosakiOnsen, say hi to the barman from the Midori sour couple.

Stayed in March 2025

Very expensive

Wonderful property and food Fantastic staff

Stayed in March 2025

attentive staff, very traditional Japanese ryokan. Food (both breakfast and dinner) equivalent to some of the Michelin star restaurants. vegetarian friendly - the best vegetarian Japanese I've had this trip

Stayed in October 2024

Loved the traditional style and the “sentimental chihiro” atmosphere. Everything was excellent: rooms, food, service, Onsen, garden. Will definitely go back the first chance possible

Stayed in October 2024

Beautiful place, one of a kind experience!

Stayed in September 2024

The staff was sometimes a little bit overwhelming.

The food was excellent: fine dining for both breakfast and dinner, with a couple of options. The staff provided us with everything we needed, so we almost didn't need to open our suitcases. The public baths within the ryokan were awesome. It was in a great location, close to the public onsens. Getting to and from the station was a breeze.

Stayed in August 2024

Very authentic and a really peaceful haven.

Stayed in August 2024

The staff was extremely accommodating and attentive. The buildings and grounds are absolutely beautiful. The location is perfect.

Stayed in August 2024

This place was incredible. They make you feel very special here, with multiple people always welcoming you back, welcoming you to breakfast, greeting you as you walk by. The in room meal was amazing, every meal we had here was beautifully crafted and presented and the taste matched the presentation. Beds were the most comfortable out of any Ryokan we stayed in, the gardens were beautiful, and the complimentary drinks in the main room were so delicious! The location is perfect as you are minutes away by walking to multiple onsens, as well as Onsenji, where we were able to hike up to, and were blessed with an incredible view of the Sea of Japan and permission to soak in the waters of kinosaki onsen. This was our favorite experience of our whole 23 day stay in Japan!

Stayed in July 2024

walking all the way back to the room was lengthy and inconvenient since our suite was located in the back,

loved the open air baths!

Stayed in May 2024

Staying at Nishimuraya Honkan was an incredible experience from start to finish. The staff could not have been more helpful; from assisting with transport to providing a vegetarian kaiseki meal for me, they really went out of their way to make the stay really special. The property is beautiful - we loved the onsen, and making use of the lounge in the evenings.

Stayed in May 2024

The price. It is very expensive.

This is a very special hotel. It comes at a high price but personally I have never stayed anywhere as lovely. Our garden room was incredible and the evening meal was utterly delicious.

Stayed in May 2024

I can't think if anything.

Sense of tradition. Excellent service. Great location.

Stayed in April 2024

Not a single thing. Perhaps the only small inconvenience (and it really is small), is the distance from the centre. The ryokan is located close to the ropeway at the western side of the town, up a gentle hill. If wearing getas, it can be a bit of a slog walking up the hill back to the ryokan...but, that's all part of the experience and means your legs feel they need the onsen!

Loved everything about this ryokan, from the room to the food to the services provided. We had a Japanese suite room which was at the top of the ryokan and had a lovely view overlooking the ropeway and the garden. The room and ryokan were both clean, offered Yukata and geta to use for the duration of your stay, and comes with access to the many onsens in the town. There are two onsens within the ryokan, too, which are worth checking out that switch genders each night, so it's worth going at night and in the morning to experience both (one is Japanese-themed, the other is Greco-Roman). The food is lovely, both dinner and breakfast are plentiful with a wide selection of seafood, noodles, and other ingredients. The crab is exquisite. Service from all hotel staff, from the receptionists to the servers to even the maintenance staff were all so polite and helpful. Loved every thing about our stay.

Stayed in April 2024