Nothing - the stay was perfect.

The rooms were beautiful and the staff were so friendly. The onsen was one of the best in town.

Stayed in August 2025

---

As Europeans, it takes some time to get used to the onsen concept. Not the bathing itself, but the fact that the entire place is essentially dedicated to bathing. The place — as well as the hotel — will always remain in our fond memories. The staff is friendly, the rooms clean and the onsen authentically integrated in your stay.

Stayed in June 2025

Nothing!!!!

I loved everything. The place is gorgeous, the staff was amazing- beyond kind and polite. So helpful in ANYTHING. All facilities 10/10, lacked nothing If I had to chose my next vacation - Im choosing this hotel every. Single. Time.

Stayed in June 2025

Breakfast

Hotel Onsen, free bike, location, facilities,

Stayed in May 2025

Nothing

The amazing on-site Onsen

Stayed in June 2025

Slightly impersonal. A ginger ale or soft drink was not covered under the welcome drink, but beer and wine was. We paid for ginger ales which seemed silly.

The onsen was beautiful. The dinner was very special

Stayed in June 2025

Understanding the food options and more dinning options for a la cart rather then just the full course meals offered

Breakfast was fine. Dinner options were limited. Staff very helpful

Stayed in May 2025

Nothing

Fantastic stay, the private Onsen were so nice. Highly recommended to try at least one if you stay here. Staff here were so nice too!!

Stayed in May 2025

Odor in toilet closet.

Spacious Japanese-style room with excellent service. Beautiful lobby. Stunning hot spring baths, indoor and outdoor. Delicious kaiseki dinners. Complimentary yakuta, tanzen, and seta.

Stayed in April 2025

It was a bit stuffy and hot in the room and the ac was not properly maintained (dust came out after turning on), but we opted to open the window and it was fine. The pillow was a bit hard for me personally, but I didn't request a change so no complaints.

We stayed in the japanese style room. Everything was amazing, I seriously have nothing to add. We also added private onsen and kaiseki dinner to our stay, highly reccomend. We weren't able to make it to breakfast so staff made us a lunchbox, which was wonderful.

Stayed in April 2025

The onsen was amazing

Stayed in April 2025

It's a bit of a walk to the center of town.

Spacious tatami mat room, wonderful outdoor bath, attentive and helpful staff. The breakfast was delicious, with a wide variety of options.

Stayed in April 2025

Such a lovely stay here. From the start my room was impressive and better than the pictures. The rooms are huge and very modern with everything you need. One of the best part in the property is its own onsen with internal/external pool, sauna, massage chair. The lounge and store are cosy and lovely to browse and relax in. Staff and Restaurant were amazing! The food and presentation was flawless and delicious. You are very close to the other public onsens. I walked to them all which was enjoyable but there is a very convenient service shuttle bus for morning, afternoon and evenings drop off and pick ups

Stayed in April 2025

The value for your money didn’t seem quite worth it - we paid top dollar (much more than our hotels in Kyoto and Tokyo which had comparable facilities). Our room faced the parking lot and buildings which was disappointing as the hotel seemed quite empty.

The property is very beautiful and well maintained and clean. The onsen was especially beautiful - and it was hardly ever full (I had it to myself multiple times!) - better than any of the public bathhouses. We also had dinner the first night and it was exceptional - we didn’t expect to have our own room! While the property is furthest away from the town we did not mind this. The free shuttle was very useful in getting our luggage to and from the train station!

Stayed in April 2025

A most beautiful Onsen within the hotel. Shuttle bus has restricted hours but was great. Enjoyed using the bike. Dinner in a private room was outstanding. Easy to access all other onsens

Stayed in April 2025

The Onsen, authenticity, and food were fantastic! I would visit this place again and it is the best thing I did in Japan!

Stayed in March 2025

We stayed at the Nishimuraya Hotel in Kinosaki, and it was an amazing experience. The hotel is very impressive and beautiful, with top-notch service. The staff are extremely professional. The rooms, which are traditional ryokan style, looked fantastic. Room service was excellent, everything was very comfortable, and the view was beautiful. We got to the hotel using the free shuttle they provided. The hotel also arranged traditional Japanese kaiseki dinners, which were simply amazing. It was a true feast for the eyes as well as the palate. Kinosaki is known for its onsen, and we visited all of them, but we liked the one at our hotel the most. It was spacious, had a beautiful courtyard view, and even a sauna, which you won't find in other onsens. The staff were incredibly helpful, providing us with extra clothing because it was cold, and they even allowed a late checkout so we could enjoy the hotel's facilities after checking out. Overall, it was a wonderful two days, and we felt like we were in paradise. Everything was very relaxing, meditative, beautiful, and of the highest quality.

Stayed in April 2025

Unforgettable stay. While the hotel is not small it still carries a high end boutique feel. I can't say enough about the hotel's staff, rooms and grounds. We stayed three nights in a gorgeous traditional room with tatamis on the 6th floor overlooking a majestic pines valley. Waking up to this sight was a dream. The entire suite was gorgeous. Fresh flowers and budding branches every day as well as beautifully wrapped fresh treats. Such a serene atmosphere! The onsen (hot mineral bath) on site is also lovely as well as the lounge area where we had a daily beverage (provided free of charge with our accommodation) gazing at a lovely waterfall . The hotel is 5 minutes by foot from the small town and we visited every single other onsen there as well. The town is lovely with many restaurants, coffee shops and a beautiful hike to a couple temples that we were able to visit. We had ordered traditional dinners in our room. What a treat! This was a two hours dinner curated by a staff member. Again absolutely stunning. Finally I must mention the large breakfast hall where you could find absolutely anything from traditional Japanese food to western continental breakfast. The food was EXQUISITE. Roasted chestnuts and sweet potatoes, shumais, perfectly grilled small salmon filets, lychees and excellent coffee among many other things. I still dream about it...

Stayed in April 2025

Food was fantastic staff friendly and helpful.

Stayed in April 2025

The location is a little far out of town, but ok with the bus. The in-town ryokans are more convenient. The outside of the hotel was not too pleasing to look at, it looked too blocky when we'd stayed at the Honkan the night before and that had an exceptional feel.

The Personal dining room was fantastic, the meals were exceptional, the room was large and comfortable, the staff were very accommodating and helpful, facilities were fantastic. The welcome drinks were a nice touch.

Stayed in March 2025

Nothing negative

Staff were fantastic, and amenities were superb. We booked the private onsen which was the highlight of our whole trip. My partner was even able to get a gym session in with easy use of the gym. Everything was perfect and we were well looked after.

Stayed in April 2025

All slots for private parties onsen and local restaurant were booked during our stay. But staff arranged for us another place.

Onsen is amazing. Staff speak english well, the room is spacious and prepared for sleep.

Stayed in March 2025

Check out time 10.00 is too early. Everything feel too rushed.

Room ,Dinner ,Onsen , everything is superb Staff at the dining room are excellent.

Stayed in April 2025

We had a couples massage im our room and she moved her hands so rapidly that it diminished relaxation.

Service was impeccable and loved the peacefulness of the hot springs spa.

Stayed in April 2025