Reviews of Kinosaki Onsen Nishimuraya Hotel Shogetsutei 5 stars
669-6101 Hyogo, Toyooka, Kinosaki-cho Yushima 1016-2, Japan
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe rooms were beautiful and the staff were so friendly. The onsen was one of the best in town.
Nothing - the stay was perfect.
Thank you for staying at our ryokan and for your kind review! We are thrilled to hear that you enjoyed the beauty of our rooms and found our staff to be friendly. It's also great to know that you loved our onsen; we take pride in offering one of the best experiences in Kinosaki Onsen. We hope to be welcoming you back in the future!
Thank you for staying at our ryokan and for your kind review! We are thrilled to hear that you enjoyed the beauty of our rooms and found our staff to be friendly. It's also great to know that you loved our onsen; we take pride in off… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewAs Europeans, it takes some time to get used to the onsen concept. Not the bathing itself, but the fact that the entire place is essentially dedicated to bathing. The place — as well as the hotel — will always remain in our fond memories. The staff is friendly, the rooms clean and the onsen authentically integrated in your stay.
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Thank you for your thoughtful review and for staying at our ryokan! We are delighted to hear that, despite the initial cultural differences, your stay left a lasting impression. It is wonderful that you appreciated the authentic onsen experience and our team’s hospitality. We hope to welcome you again for another memorable visit.
Thank you for your thoughtful review and for staying at our ryokan! We are delighted to hear that, despite the initial cultural differences, your stay left a lasting impression. It is wonderful that you appreciated the authentic onsen exper… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewI loved everything. The place is gorgeous, the staff was amazing- beyond kind and polite. So helpful in ANYTHING. All facilities 10/10, lacked nothing If I had to chose my next vacation - Im choosing this hotel every. Single. Time.
Nothing!!!!
Thank you for your very kind review and we are glad to hear you had a great stay at our ryokan during your vacation! We very much look forward to the next opportunity to welcome you back to Kinosaki Onsen!
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewHotel Onsen, free bike, location, facilities,
Breakfast
Thank you for staying at our ryokan and for your very kind review. We are glad to see you enjoyed our ryokan's onsen baths, complimentary rental bicycles, our facilities and location. Please allow us to apologize for any inconveniences experienced with our breakfast buffet. If there is any specific feedback you have (items you would have liked to have, etc) please do not hesitate to reach out to to us. We are always looking to improve and we very much hope to be welcoming you back to Kinosaki Onsen during your next trip to Japan!
Thank you for staying at our ryokan and for your very kind review. We are glad to see you enjoyed our ryokan's onsen baths, complimentary rental bicycles, our facilities and location. Please allow us to apologize for any inconveniences … Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe amazing on-site Onsen
Nothing
Thank you for staying at Nishimuraya Hotel Shogetsutei! It's great that you enjoyed our hot spring baths (one of the larger baths in Kinosaki Onsen) and we hope to be welcoming you again in the near future!
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThe onsen was beautiful. The dinner was very special
Slightly impersonal. A ginger ale or soft drink was not covered under the welcome drink, but beer and wine was. We paid for ginger ales which seemed silly.
Thank you for staying at our ryokan and visiting Kinosaki Onsen! We hope you had a very relaxing stay and are glad to hear that you enjoyed our hot spring bath and cuisine! Thank you also for your kind feedback regarding our welcome drink. Our welcome drink menu is limited to a few selections (including soft drinks) from our full drink menu. We change the welcome drink menu each month and will use your feedback as we move forward. We hope to be welcoming you again soon!
Thank you for staying at our ryokan and visiting Kinosaki Onsen! We hope you had a very relaxing stay and are glad to hear that you enjoyed our hot spring bath and cuisine! Thank you also for your kind feedback regarding our welcome drink. … Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewBreakfast was fine. Dinner options were limited. Staff very helpful
Understanding the food options and more dinning options for a la cart rather then just the full course meals offered
Thank you for your feedback. We're glad to hear you enjoyed breakfast and found our staff helpful. We appreciate your comments regarding dinner options and will take them into consideration as we work to improve our à la carte offerings and menu availability clarity. We hope to welcome you again in the future.
Thank you for your feedback. We're glad to hear you enjoyed breakfast and found our staff helpful. We appreciate your comments regarding dinner options and will take them into consideration as we work to improve our à la carte offerings… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewFantastic stay, the private Onsen were so nice. Highly recommended to try at least one if you stay here. Staff here were so nice too!!
Nothing
Thank you for staying at Nishimuraya Hotel Shogetsutei and for your kind review! We are thrilled to hear that you enjoyed your stay and found the private onsen to be a highlight of your experience. We hope to welcome you back for another relaxing stay in the future!
Thank you for staying at Nishimuraya Hotel Shogetsutei and for your kind review! We are thrilled to hear that you enjoyed your stay and found the private onsen to be a highlight of your experience. We hope to welcome you back for ano… Show more
Reviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewSpacious Japanese-style room with excellent service. Beautiful lobby. Stunning hot spring baths, indoor and outdoor. Delicious kaiseki dinners. Complimentary yakuta, tanzen, and seta.
Odor in toilet closet.
Thank you for staying at our ryokan and for your kind review! We are glad to hear you enjoyed your guest room, our facilities and services. Please allow us to apologize for any inconveniences regarding the toilet. Our maintenance staff will take a look at that. We look forward to your next visit to Japan!
Thank you for staying at our ryokan and for your kind review! We are glad to hear you enjoyed your guest room, our facilities and services. Please allow us to apologize for any inconveniences regarding the toilet. Our maintenance staff will… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewWe stayed in the japanese style room. Everything was amazing, I seriously have nothing to add. We also added private onsen and kaiseki dinner to our stay, highly reccomend. We weren't able to make it to breakfast so staff made us a lunchbox, which was wonderful.
It was a bit stuffy and hot in the room and the ac was not properly maintained (dust came out after turning on), but we opted to open the window and it was fine. The pillow was a bit hard for me personally, but I didn't request a change so no complaints.
Thank you for your kind review. We are delighted you enjoyed the Japanese-style room, private onsen, and kaiseki dinner. We appreciate your feedback about the AC and pillow, and we will do our best to improve. We look forward to welcoming you again in the future.
Thank you for your kind review. We are delighted you enjoyed the Japanese-style room, private onsen, and kaiseki dinner. We appreciate your feedback about the AC and pillow, and we will do our best to improve. We look forward to welcoming … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe onsen was amazing
Thank you for your wonderful review! We're so glad you enjoyed the onsen and look forward to welcoming you back!
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewSpacious tatami mat room, wonderful outdoor bath, attentive and helpful staff. The breakfast was delicious, with a wide variety of options.
It's a bit of a walk to the center of town.
Thank you for your kind review! We're glad you enjoyed the room, outdoor bath, and breakfast. We hope to welcome you back to Kinosaki Onsen again!
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewSuch a lovely stay here. From the start my room was impressive and better than the pictures. The rooms are huge and very modern with everything you need. One of the best part in the property is its own onsen with internal/external pool, sauna, massage chair. The lounge and store are cosy and lovely to browse and relax in. Staff and Restaurant were amazing! The food and presentation was flawless and delicious. You are very close to the other public onsens. I walked to them all which was enjoyable but there is a very convenient service shuttle bus for morning, afternoon and evenings drop off and pick ups
Thank you for your wonderful review! We are so happy to hear that you enjoyed your room, our onsen facilities, and the dining experience. It is great to know you explored the public onsens and found the shuttle service convenient. We truly appreciate your kind words and hope to welcome you again soon.
Thank you for your wonderful review! We are so happy to hear that you enjoyed your room, our onsen facilities, and the dining experience. It is great to know you explored the public onsens and found the shuttle service convenient. We truly … Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewThank you for your review and we are glad to hear you had a relaxing stay with us in Kinosaki Onsen! We hope to be welcoming you again in the future!
Reviewed: 19 April 2025 · Stayed in April 2025
Verified review