Food can be better

Very clean, excellent staff, superb service, close proximity to the ski resort

Stayed in July 2025

Bed and little too firm. Consider a mattress topper

Room view and space

Stayed in July 2025

Very expensive foods in the only restaurant on the property. Poor selection for breakfast. Only one microwave to serve all guests at the hotel. Expect long waiting times if you want to heat your food.

New and nice property with gym and onset with sauna.

Stayed in July 2025

The location is in an area that is still developing. Thus, the parking lot was unfinished, and the site was in a somewhat remote location above the hill, with not too much around it. However, it looks like visitors in winter time would enjoy the ski slopes being very close by.

The hotel is new and has a chic but warm style. The staff were very friendly and tried to make us comfortable from check-in. The room was very clean and spacious with an AI device to help us when we had questions. The onsen was a lovely perk! Everything was wonderful.

Stayed in July 2025

Nothing!

A very new hotel. Staff is super helpful. Spacious room with beautiful interiors. There is onsen water coming out of the bathtub water tap. So you could enjoy the view while having a private onsen session in your own room. Located in the Hanazono resort and is within walking distance to the summer gondola, light show, zipline etc. Will definitely visit again!

Stayed in July 2025

The rooms were rather small but that's typical of hotels in Japan.

The hotel is fairly new, very well appointed, and a great location with enough things to do in Hanazono. The thing we appreciated most was the hospitality -- the staff were very attentive and helpful, from the front desk, room service and in-house dining. Our room had a beautiful view, the beds and beddings were great. We actually had the best sleep here.

Stayed in April 2025

Guest parking wasn’t labeled very well. Restaurant paled in comparison to Park Hyatt next door

Great rooms and breakfast - modern layout!

Stayed in June 2025

Staff not well train. was asking 400yen for osen even we not using it

everything is new and good

Stayed in June 2025

Too far away fr city

Good Services

Stayed in May 2025

Hotel is very good and clean Staff are friendly and manner And i love the bed, it is superb 😍

Stayed in June 2025

Beautiful property

Stayed in May 2025

Excellent selections for breakfast.

Stayed in April 2025

Club, location,

Stayed in March 2025

No

Stayed in April 2025

None

Super clean. The AI assistant was impressive. Very close to the ski lift.

Stayed in April 2025

Fresh, new and friendly

Stayed in March 2025

The parking lot.

The environment and the cleanliness.

Stayed in April 2025

Great location

Stayed in March 2025

The Restuarant was limited, but there is Edge and Park Hyatt around, so there was no problem for a long stay.

The room was spacious and very well designed. The AI speaker in the room was a new experience for me. Overall I really like this place.

Stayed in February 2025

This is resort is ideally located within the Hanazono Ski area, making accessing to the slopes effortless. The mattress was super comfy, ensuring a deep relax after a long day on the mountain. The front desk staff team was extremely helpful, special thanks to Harry whose assistance made this trip much smoother.

Stayed in March 2025

If there’s one thing that’s not finished or not thought out is the exit from the hotel to the parking leading to the gondola and the slopes - when the snow melts it gets very muddy and there’s no way around it to avoid the mud.

The hotel is very new, as well as all its amenities. Everything is high quality and thought through. The onsen is great to relax and unwind after the day on the slopes. The staff was super attentive and nice which elevated the experience even further. Breakfast is plentiful with a lot of choices. We haven’t tried the dinner there, because there are too many good options in Hirafu village. Overall, great experience.

Stayed in March 2025

it’s actually not tt near to everything so you need a car to get around. The reception could have given us an extended one hour later check out but they insisted on us signing up as member first. I didn’t like this approach at all. I also did not appreciate how they were speaking Japanese among themselves discussing whether to allow the late check out and assuming we don’t understand them. I think that was very rude. I have travelled to so many countries and never had I experienced the reception staff insist I sign up as a member before extending one hour later check out. Usually if they are able to accommodate they will do it immediately. I had expected better and higher service standards by a Japanese hotel but afraid the reception service was not up to standard.

I like that it’s new and near to the hanazono slope

Stayed in January 2025

It’s a little far from towns with restaurants etc so need a car or to use taxis. Bus service a little difficult to decipher.

Excellent breakfast and staff lovely. Bar closed a little early given not much else around hotel. Easy access to slopes.

Stayed in February 2025

Service

Location

Stayed in January 2025