Reviews of Noku Kyoto 4 stars

Close to subway station and bus stops that take you to main attractions. Decent restaurants close by that open late which is good after a long day of being out. Housekeeping did a great job keeping the facility and rooms cleaned and stocked.

I would describe this hotel as a solid 3 star hotel dressed in higher end decor to give it the “luxury” feel. The service can be much improved. Upon arrival we waited in line for check in. When we reached the front, we were not greeted. I stood there for a bit and had to ask “did you need anything from us for check in?” It was then we were asked to present our passports. It was just awkward, weird and overall unwelcoming feeling. Prior to our arrival, I had extensive conversations with the hotel regarding our change in travel plans and would like to see if we can cancel a night since the package I booked with Booking.com included modifications to booking. I was denied the changes and was basically told “it’s not their responsibility” for changes to my travel plans. I was not seeking their sympathy, but was rather explaining my situation and was wondering why I cannot modify my reservation. I asked if it was possible to just give me credit for the cancelled night so I can use it at the hotel so they will not be losing the money. I even had Booking.com reach out to them which did not lead to any answers. Eventually they offered me two breakfast vouchers as a way to put an end to our conversation. Please note this about a month prior to arrival when I tried to make these changes, so it was not a last minute request which I can understand would be more difficult. I am not sure if our prior communications affected how we were treated when we checked in. After checking in and being treated the way we did, my husband went downstairs to speak to the man who checked us in. He told my husband that it was not up to the hotel to refund us the money we did not need, but it was up to Booking.com. He told my husband that the hotel told me this and that I was UNABLE to understand this. What complete lies and a way to belittle and gaslight your customers. Never once did they mention to me that I should contact Booking.com for this matter. Booking.

The rooms were nice and very clean. Breakfast was good with, for us, enough variety for 4 days. Staff is very friendly. And the hotel is literally on top of the subway so very convenient

The shower/toiler area is a bit small but it works.

Great Hotel facilities, located directly at subway entrance and opposite of Emperor‘s garden. Perfect service!

n/a

The breakfast was excellent, with fresh and delicious options each morning. Especially enjoyed the Japanese Breakfast.

The coffee could do with some improvement

The room was very spacious and comfortable. We loved the location with easy access to Kyoto Station and so many interesting restaurants around us.

I wish the lobby was more comfortable or the Lounge opened earlier. I wake up much earlier than my friend and Noku Kyoto was the only hotel where I didn't have a place to wait outside of our room until she woke up.

Loved the spacious rooms, the little extra that’s much appreciated such as green tea candies , green tea and free mini bar! Next door to subway also very convenient! Also very nice and clean rooms! Nice and friendly staff. Everything very nice. A bit far to walk to Gion and that part in the heat but buses and subway all were very close !

30 min distance to walk to tourist area

Excellent location, breakfast was great… the office staff especially Mika in assisting to mail me a purse I liked in their gift shop.. he was more than helpful

Not applicable

Great sized room compared to our other hotel stays in Japan and great value for money! Felt like a bit of luxury midway through our trip. All amenities provided and staff were friendly, our luggage was shipped to the hotel and left in our room for us.

Close to public transit

Staff : didn’t care to explain any amenities or provide assistance when requested (it was hard to even get enough change of towels) Not worth it at all!! Please avoid!

Comfortable room. Location

The value of the breakfast for the price

Spacious room and breakfast

Some staff are not so friendly.

Br

Breakfast was a bonus abd location was excellent