Mattresses were old, springy type. Suggest upgrading.

Almost everything. Room was great and meals were superb.

Stayed in July 2025

Old and has smell of mould

The rooms were very spacious

Stayed in July 2025

The private bath was too hot for me.

Lovely food presentation and service The lake view from our room Clean and comfortable.

Stayed in February 2025

Wonderful staff and the shuttle bus into town was a bonus. Authentic dinner and breakfast

Stayed in February 2025

Nothing negative to say

The cultural experience was amazing as first-time visitors to Japan. We enjoyed every moment.

Stayed in February 2025

Nothing

We stay in room with private onsen. We enjoy the onsen very much. Room clean and spacious. Food is delicious. Highly recommended

Stayed in October 2024

There is no elevator so moving luggages in/out to the room on the second floor is a little workout. The onsen is nothing special.

The food we had here is one of the best meal during our whole trip. The staff is eager to help although they couldn't speak english very well.

Stayed in October 2024

As of all accommodations in Japan.. The basin are installed a tag too low. Struggle to wash face as it's rather cramp. But understandable given it's a ryokan.

Comfortable bed. Located just outside the grass wort attraction. Nice spacious room. Cosy Onsen. And very freshly presented kaiseki dinner.

Stayed in October 2024

Kagariya is a beautiful traditional ryokan with stunning scenery. What blew me away was the food. It was top quality. I also reserved a private bath and the wooden tub was cool. Also the staff is very kind, they offered to drive me to the airport after check-out. Thank you so much!

Stayed in August 2024

A shame we couldn't stay a third night!

Everything! Fabulous staff who were so welcoming and nothing was too much trouble. We used the free shuttle service which was great as we didn't have a car. The Japanese style room was lovely and a good size. The dinner and breakfast were a delight! Local produce with a lovely presentation, very tasty and the local fish was delicious.

Stayed in August 2024

No lift so would not recommend to bring heavy luggage 😅 Private onsen experience will require additional charges.

Mixed style rooms overseeing the lake. Great and fresh ingredients for both dinner and breakfast! Truly enjoyed the stay!

Stayed in July 2024

Definitely an amazing stay, the onsen was very clean, for the price it dinner and breakfast alone was worth it. The staff are very helpful and kind.

Stayed in July 2024

Food was great.The view is amazing.

Stayed in July 2024

I booked the room without bathroom attached, mistake on my side

Very authentic feel of ryokan and foods are great

Stayed in May 2024

There was nothing we didn’t like

Hospitality, location food

Stayed in June 2024

Onsen is abit small but understandable as this is a small ryokan.

Very nice cosy traditional ryokan. Good location with view of Lake from room. Amazing service provided by the Staff who can speak a bit of English. Delicious Kaiseki dinner.

Stayed in May 2024

For those traveling with the elderlies, please be mindful that this traditional Japanese guest house does not have elevators and guests need to climb up the stairs to access the guest rooms.

The meals (both dinner and breakfast) served at the restaurant were exceptional, we were extremely grateful to the staff for accommodating our daughter’s vegetarian dietary needs even though we did not inform the hotel in advance. They also promptly changed our room once we noticed that the air condition unit was not working. Our special thanks to the mangers at the front desk for their excellent service.

Stayed in May 2024

Beautiful ryokan in a spectacular location. The most sensational and beautifully presented food

Stayed in February 2024

Nothing about the property but will be good if the front line staff can improve their English :)

Beautiful ryokan with a fantastic view of sunrise and nature’s beauty! Our room overlooks the frozen river n lake! We booked the private bath and it’s totally worth it - relaxed our body and mind in the hot tub! And dinner spread is fabulous and tasty! Highly recommended.

Stayed in February 2024

They do have a free onsen, but the pretty, semi-outside ones are 1100¥. (They are lovely though)

Meals were very good. I also got stuck in Abashiri for one extra night because of a snowstorm and the staff was incredibly kind and generous. Very, very helpful. Thank you so much for everything! :)

Stayed in January 2024

Some facilities are showing their age and could use some maintenance, but nothing too bad.

Our second visit! Love the private bath, amazing meals, and friendly staff!

Stayed in December 2023

Facility is a little outdated. They alway burnt a incense which is a little awkard scent.

Location was great. Food was great. Staffs are very friendly and helpful.

Stayed in October 2023

I would prefer an ensuite bathroom.

Great location for viewing the coral grass. We had a spacious room with a lake view. We arrived during very wet and windy weather and the coral grass was under water, but it reappeared next morning. During the wet weather, there were flocks of herons visible from our room. The kaiseki dinner was excellent with plenty of fresh fish. We stayed for 3 nights and it was different every day. The room had a private toilet but the bathroom was shared. We had no trouble booking one of the private onsen for a small additional charge each day. I recommend a car for this location because it is not near the station.

Stayed in October 2023

No lift but expected.

Japanese style accomodation, food was amazing.

Stayed in August 2023