Nothing to be honest.

We loved this property, it was clean, cosy, the perfect location and the beds were like CLOUDS. The view from the window on the third floor was absolutely beautiful. The host is an angel and extremely accommodating - she helped us organise our large suitcases to be delivered to Tokyo through Yamato Transport FROM the accommodation. The in-house onsen is a daily luxury and the perfect way to end a big day snowboarding. They also have a washing machine and dry room for all your clothes and snowboarding gear - laundry detergent supplied

Stayed in March 2025

Loved everything! The lady who runs the place was so helpful with any questions and recommendations Our room on the 3rd floor had amazing views and super comfortable beds perfect location 6min to lift and 2 min to center of town

Stayed in March 2025

Important to note : « Shared showers » are in the same room as the on-site Onsen. You do not get a private shower stall and many guests can share the room at once.

Loved this place ! Will be back here if I come back to Nozawa. My room and bedding was lovely. Excellent service and really nice owner. Perfect location only 7 minutes away from the gondola and 1 minute away from the main street and best coffee shop in town. Advice for the hotel: Adding Yukatas and comfy slippers in the rooms would add a great touch.

Stayed in March 2025

Private toilets would be an improvement.

Stayed in March 2025

onsen could use renovation

breakfast and location

Stayed in March 2025

No elevator which made walking up 3 flights of stairs with a toddler challenging.

Lovely staff, comfortable beds, close to town and slopes.

Stayed in March 2025

No private shower facilities with our room, only shared bath room

So close to everything, very clean

Stayed in February 2025

Staff’s English is limited but they are very friendly and helpful. So it didn’t really matter.

Stayed in a beautiful and spacious traditional style room. Beds were comfortable and shared bathing facilities were great all around. Lots of Onsens around and a good ski room for storing equipment. You get a nice discount on the delicious waffles next door if you want to have breakfast out.

Stayed in February 2025

No

Location

Stayed in February 2025

Exceptional value for money. The service was so genuine

Stayed in February 2025

Wonderful family-run lodging just a few minutes walk from the Chuo Bus Terminal, Nagasaka Gondola, and Yu Road! Stayed 5 nights in a loft room on the third floor, which was simple but spacious. There are shared sinks, toilets, and a fridge on each floor, as well as a communal bath on the main level. The shared facilities are always clean and not too busy. Breakfast is served on request and both Japanese/Western options were delicious! Kaori-san also gave lots of recommendations for places to eat and onsen to visit in the village.

Stayed in January 2025

Nothing!

Perfect location with close access to ski hills, onsens, and restaurants. Really helpful and wonderful staff

Stayed in February 2025

Nothing. It wasn’t cheap but the price was fair given the experience. When going to Nozawa Onsen in general expect a ryokan experience. The only showers are in the onsen in bathrooms which, while outstandingly clean and sufficiently numerous, are shared

Friendly, hard-working staff. Helped me ship my skis, took care of them when I sent them over. Really enjoyed the tatami room. On site onsen, small but comparable in size to many public onsen.

Stayed in February 2025

Good location and nice clean and spacious room. Very welcoming family run place with a nice lounge area they boasts a bar and fire place. The onsen is great after a long day in the snow!

Stayed in January 2025

Sharing bathrooms was a bit to get use to.

Friendly staff. Always willing to help

Stayed in January 2025

Nothing

Very very kind staff. Near to the ski area . The room has a big space. There is a cozy bar corner and cafe in this hotel. Also kind of a center of this old town. Lots of yummy Izakaya (sake bar) . There are nice free hot springs run by the town near this hotel.

Stayed in January 2025

Sharing a shower/bath area with other men. Would have preferred a personal shower.

My room was big and had a nice view over the Village. I found the bed to be comfortable.

Stayed in January 2025

The location is great, and the hosts are very friendly and accommodating. Especially, a separate heated ski gear room to dry all wet gears is a great addition. I can take wax and edge tools to make my ski top shape for every day. Great !!

Stayed in January 2025

Nothing to dislike

This is a family run business. They are always there to look after you. It is walking distance to the ski lift. The rooms are spacious.

Stayed in December 2024

Convenient location to township with shops and restaurants and short scenic walk to gondola’s and ski lifts. Comfortable warm beds and good facilities. The Japanese breakfast was exceptional as well. There is a traditional onsen 1minute walk away. Friendly helpful staff with good English 😊 we will stay next time for sure 👍🏼

Stayed in December 2024

Nothing!

Nozawaonsen is an amazing place, and the Utopia is an exceptional hotel. The staff was super nice and helpful, from restaurants recommendations to everything we needed. The room was clean, spacious and very comfortable. The location and even the in-house onsen were great. I would come again!

Stayed in November 2024

Nothing. It was fantastic.

Everything!

Stayed in March 2024

Spacious Tatami room with very comfortable futon. Very friendly and accomodating staff. Location perfect too

Stayed in March 2024

An elevator…or someone much stronger than myself

Loved the place but I’m a poor sleeper on a futon…I would stay here again but will get the western style bed

Stayed in March 2024