381-0402 Nagano, Yamanouchi, Sano 2614-16, Japan
#36 of 79 hotels in Yamanouchi
Guests' ChoiceBased on 483 hotel reviews
8.7Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
9.5
Value for money
8.9
Free WiFi
8.6
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End of dialog contentReviewed: 13 August 2025
Sarah
JapanThe walls / floors are thin so you can easily hear neighbors (sometimes their walking / movements too since a futon is used).
The place was very clean and spacious. The onsen was relaxing and nice. There is a small cafe on the first floor, and they have amazing cheeseburgers. One of the best I've had in Japan. The place is also very close to the Snow Monkey Park so it is in a convenient location.
Stayed in August 2025
Reviewed: 22 June 2025
Ella
United KingdomN/A
Traditional Japanese accommodation with their hot springs. We reserved with dinner and it was amazing, once again genuine Japanese experience and cuisine. The staff is amazing and while not fluent in English communication is not a problem at all, if ever back in that area will be booking with them again
Stayed in May 2025
Reviewed: 20 June 2025
Taylor
United StatesEverything was amazing! The burger place downstairs was so nice and even had vegan meat.
Stayed in June 2025
Reviewed: 18 June 2025
James
United KingdomMen's onsen was a little to hot for me but this was very minor.
Very lovely staff at the hotel. They us a free ride to the monkey park and to the train station. They were kind in how they responded to our questions.
Stayed in June 2025
Reviewed: 13 June 2025
Veena
IndiaThe highlight was the Onsen....ut was an awesome experience!! Our room, which was a suite, was excellent and very comfortable!!! The hotel staff were extremely friendly and helpful!!
Stayed in May 2025
Reviewed: 10 June 2025
Mary
United StatesWe needed a shower mat to catch the water after getting out of the shower. We also needed more towels as we made a couple trips to the baths, so or towels got wet and we needed replacements.
The location is beautiful, and our view was of the surrounding mountains and rushing river!
Stayed in May 2025
Reviewed: 8 June 2025
Carolina
PortugalThe hotel is old and the room initially smelled a bit old. At the check out the owner charge 150yen/night per person stating it was the onsen usage. I was not aware in the booking it was charging separately. Onsen is for sure above 50C because it real burned. I only got inside for 1/2 minutes and got red imediatos, it hurt. Later i was only able to dive inby adding a cold water from shower while inside.
No need to take a bath in the room since the onsen have all the amenities for it. The onsen is empty almost all day which is very nice to be on your own. No problem with having tattoos. The owners are amazing and explained everything in the room. Futtons are amazing and the room very clean. There is tea pot with hot water in the room. Fridge is full of stuff to buy. The owner took us to the monkey park and to the train station at the end free of charge. From the snow monkey you can take the bus down but easily you can do the road down by Shibu onsen easily for 40 min.
Stayed in June 2025
Reviewed: 8 June 2025
Karen
Australiathe hotel is very old.
onsen was awasome, tradition japaneses dinner, room was big. the view from the room was beautiful.
Stayed in May 2025
Reviewed: 31 May 2025
Karen
AustraliaThe pillows are traditional and a bit lumpy for people used to feather or latex pillows.
A picturesque location overlooking mountains and river. The onsen was great. The dinner was incredible. The owner dropped us at the monkey park and also the train station the next morning, which was unexpected but so helpful to us.
Stayed in May 2025
Reviewed: 29 May 2025
Adrienne
CanadaThe property was very old and needs to be updated. Everything looks very worn out and some things need repair. We also saw a cockroach on the lower level when we went down for breakfast.
I liked the onsen facilities, the outdoor onsen was so relaxing. The staff was incredible. They were so kind, they really cared about us, they tried very hard to speak English for us, they went out of their way to make sure that all our questions were answered and that we had everything we needed. I loved the location, it was so beautiful in that area and we really enjoyed our room overlooking the river. We left the windows open so we could get a breeze at night and listen to the water flowing down the river. The room was very comfortable for all of us! Also, we ordered food from the restaurant and it was really good!
Stayed in May 2025
Reviewed: 26 May 2025
Sanda
AustraliaMy only concern was that the spa areas were not cleaned on a daily basis as the stool I used which I moved from original position remained in the same place the next day.
My huge river view room on the top floor was so spacious, squeeky clean and pleasant, I spent a lot of times sitting, reading, listening to the river trickle in the day time and roar at night. I'd keep the window open at night and it was such a pleasure and privilege to fall asleep to this wonderful sound. The futon bed was comfortable and there were more than ample supply of blankets. I found the traditional pillow very hard, but luckily I brought my own. Tea and a flask of cold/ hot water was supplied too. Staff was most helpful and the onsen facilities within the hotel was impressive with one indoor hot pool, one outdoors with the view to the misty mountains, constantly bubbling and spilling over with fresh mineral water. A sauna that operates 3-10pm was also available. But I was very lucky, I had the whole spa area to myself at all times. The daily breakfast on offer that I enjoyed at an added price was a smorgasbord of pickles, salad, slices of poached pork, mini shumei, rice, red bean soup, miso soup, sausage and bacon, cereal, drip coffee. The hotel also provides a free transport from and to the train station - take advantage of it! The hotel seemed quite close so I walked upon arrival which was a mistake, lugging luggage on uneven ground uphill! I arrived boiling hot, had not brought any light weight clothes and there were no shops that sold t shirts but the elderly lady kindly gave me a new t shirt to wear and keep! All in all, it was a very pleasant stay at the hotel run by an elderly and most helpful staff.
Stayed in May 2025
Reviewed: 24 May 2025
Henna
SwedenHotel is slightly outdated, but that adds to the charm.
Located close to the station and surrounded by the mountains. They offered us a ride to the station. Very traditional Ryokan with clean bath facilities and excellent food. I wish we could have stayed more than one night! The monkey park is convenient to reach from here. They also have a restaurant with western style food if you booked without dinner. I would definitely recommend booking the dinner though, as it was a beautiful experience. Our room was traditional style and comfortable to sleep in and huge. Breakfast was also great. The outdoor onsen was amazing!
Stayed in April 2025
Reviewed: 23 May 2025
Veerle
BelgiumEveryone was really friendly. We enjoyed the nice atmosphere, the very nice dinner and breakfast and we could really at the hotel. The shuttle to pick us up at the railway station and bring us to the snow monkey park was really convenient. The hotel was among the best experiences at our trip.
Stayed in April 2025
Reviewed: 22 May 2025
Anne-louise
AustraliaThe owners are so helpful. Shuttle bus to/from rail station. Great local dinner recommendation.
Stayed in May 2025
Reviewed: 15 May 2025
Deb
Australianothing
Staff were exceptional in helping. us. Our private dinner was delicious, nutritious and very personal. The onsen, combined with our room overlooking the river was peaceful and rejuvenating.
Stayed in May 2025
Reviewed: 11 May 2025
Ethan
United StatesShuttles to and from the yakadura station, which services the route for snow monkey park. The restaurant inside is amazing. The burger is one of the best I’ve ever had and that’s coming from a Texan. 10/10.
Stayed in May 2025
Reviewed: 11 May 2025
Crystal
AustraliaThere were some parts of the room that wasn’t 100% clean but overall it was pretty clean.
LOVE the little older lady that was always running around trying to help us in anyway possible. She was soooooooooo sweet. The room was lovely and the onsen was the best part. The shuttle bus was also nice to the monkey park
Stayed in April 2025
Reviewed: 11 May 2025
Tjaša
SloveniaAmazing ryokan experience! The room was beautifully designed and spacious, with a stunning view of the mountains and river. The onsen was a fantastic experience and tattoo-friendly. Breakfast was delicious, the staff were incredibly friendly, and there was a large parking area right next to the accommodation.
Stayed in May 2025
Reviewed: 10 May 2025
Karen
CanadaOnsen and breakfast were fabulous!
Stayed in May 2025
Reviewed: 9 May 2025
Isaac
Costa RicaFrom the people, to the food, to the public baths everything was perfect, highly recommended if you're trying to get the real Japan experience. Lots of things to do in the area too
Stayed in May 2025
Reviewed: 5 May 2025
Jsvihla
Czech RepublicExcellent hotel. Excellent food (dinner and breakfast) . Excellent onsen. Beautiful nature and trips around. Recommend to everyone.
Stayed in April 2025
Reviewed: 27 April 2025
Joanna
United KingdomAbsolutely fantastic stay. Very nice owners. Hotel rooms in traditional Japanese style. Free shuttle to the hotel and back and to the entrance of the Snow Monkey Park. We loved it. Hopefully, we can come back again.
Stayed in April 2025
Reviewed: 27 April 2025
Yeo
SingaporeShower facilities
Friendly & helpful especially with the coach transfer
Stayed in April 2025
Reviewed: 26 April 2025
Ding
SingaporeThe hotel is responsive to receive our couriered luggage, and to provide shuttle transportations. Shuttle transportation includes picking us from bus stop, sending us to snow monkey park, and sending us to train station. Thank you!
Stayed in March 2025
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