Probably the location. Taxi to 711 or nearby commercial areas where we can grab something to eat or buy grocery is very far and super expensive. No public transport during that time because it's a low season. The hotel was not helpful and give very limited free transport service to these areas. The hotel driver also when he fetched us to the station and dropped us off at the hotel with lots of luggage wasnt even helpful in our luggage. Just stayed in the van while he watched us load and unload our luggage. Had poor communication with staff because they dont speak English. One staff also is rude when we buy some stuff in their mini convenience store. It's as if I'm not going to pay her but was just engaged in a phone conversation. Where would I even run? It's a deserted place and I'm staying in the hotel. P Shower in our room is hard fix hot and cold. A little pressure if we choose the not the so hot water. So we prefer to just shower in the onsen area where water pressure is nicer.

We liked that the room is very spacious and we can freely move around. Perfect for a family of 5. There's a kitchen where we can cook and prepare simple meals. Afforable deal that we got since it's a low season in Niseko and there's nothing much to do. We also enjoyed the onsen. They have yamato service which was very helpful because I transported some of my luggage straight to the Narita airport.

Stayed in May 2025

Lovely hotel, however not a good location for any nightlife. Free shuttle buses to rental and 3 of 4 main ski areas was fantastic. Location would be great if you had your own car.

Stayed in February 2025

Breakfast - egg station preferred

room was very spacious

Stayed in February 2025

They should place a pool table & and a TV's showing snowboard or skiing competitions from YouTube .in the front bar .instead of people leaving the place, they will stay buy more food & more drinks .if the wind is too strong, they close the chair lifts & the gondola. So customers come back to the hotel & do nothing .this would be a great revenue raiser.

The friendliness of the staff.

Stayed in March 2025

Nothing

All

Stayed in March 2025

You will stay a little away from the crowds, but the peace and quiet you gain in return is definitely worth it.

We have accommodation with a fully equipped kitchen, and you can easily access everything you need for your convenience.

Stayed in March 2025

Nothing

Everything described thru narrative and photos in Booking.com matched the actual.

Stayed in March 2025

Coffee wasn't flash

Loved the view. Room was warm and spacious. Onsen was very traditional. Dry sauna was a highlight. Staff were wonderful. Cool van and shuttle drivers. Loved it and so close to funky Moiwa ski field.

Stayed in March 2025

The room used some type of flame heater which emitted fumes and polluted the air in the room. The method of room heating was not mentioned in the hotel information. Distance of parking to entrance could be closer. Insufficient parking

The onsen was very good, although instructions could have been clearer. Free parking.

Stayed in February 2025

The elevator doesn't wait for no one. The door starts to close after what feels like 5 seconds, even if you are walking through the door.

Really close to the snow resorts and only a short 10-20 minute drive to the local towns and shops. The family room was more than big enough to accommodate all of us 3 kids and 2 adults.

Stayed in February 2025

Room was not entirely clean - I found clipped up bits of nails on the table in the sleeping area and on the floor near the bed which was truly disgusting and shocking considering that most hotels in Japan, even the affordable ones, are usually spotless clean. Housekeeping only changes towel and does nothing else during our 4-night stay. No one asked how our stay was when we checked out. We had issues picking up our rental car and was thankful for the shuttle service to all the Niseko ski areas - it’s not always running though so you’d have to plan your day around the shuttle schedule. There’s nothing around the hotel for dinner or anything after a whole day of skiing so you’d have to pay hefty price for taxi to get into town - the GoTaxi app worked fine for this purpose - not the most convenient location w/o a rental car and if you want any sort of après.

Amazing breakfast and very friendly staff at the restaurant. 24-hr onsen, indoor and outdoor. Comfortable beds. Shuttle service to Niseko ski areas.

Stayed in February 2025

Location is a bit far, not easy to call the uber, had to contact front desk to call rental cars for you.

The size of the room is over expectations!! with electric stove and all the kitchen appliances prepared, you can easily cook your own meal at home and there is even an island bar on the room where you can enjoy a drinking party with friends, public bath is extraordinary with outside pool, overall a good stay, fair for the price.

Stayed in March 2025

The facilities are little old fashioned but well equipped

The place is cozy with scenery of mountain. It is close to the Annupuri ski area.

Stayed in February 2025

The rooms had stains and were dirty in some areas the day we checked in. Need a bit more of a thorough cleaning!

The onsens, big spacious room, shuttle service to the ski areas and friendly helpful staff!

Stayed in February 2025

Dated decor and facilities (small LCD TV, old school key locks to the room, lift doors that will slam on you if you're not quick). Breakfast selection could be better. Ski lockers are not reserved for your room, so during busy period, you will struggle to find any free lockers to put your ski gear away. Location isn't quite where I thought it was. Only ski back to lodge, requires bus to get to closest ski resort (Moiwa).

Very large room with separate kitchen, dining and lounge area. It is dated and priced accordingly though. Onsen is very traditional and seems authentic. Staff are generally very helpful.

Stayed in February 2025

Close to moiva, but you need a car to get to anapuri

Good value for money. Nice onsen Decent breakfast Spacious svit

Stayed in February 2025

Onsen. Breakfast choices have both Western and Japanese. Good size Apartment and spacious. Ski lockers were great. Return of ski rental was easy, didn’t have to go to the rental shop just put the rental in the collection box on the last day. Plenty of parking. Shuttle bus to the mountain is great. Like the washing machine/dryer in the Apartment.

Stayed in February 2025

To be honest my check in process is not a pleasant experience.The lady receptions do slow and then she insisted I need to pay extra $3000 (2 nights)for 6 years old breakfast which is already included for my booking. Both of them was rude to me. Even says that “it’s only 3000 yen to settle the problem “ But it’s not my problem I already mentioned all the head counts in my booking, it’s not an add on. It’s the principle not about the money. I feel being cheated. It really spoils my stay the first night even though my penthouse so charming. Luckily on 2nd night I finally found the more Humane front desk staff that helped me.

I have total 9 rooms-penthouse, family suites,studio with tatami,premium suite & studio. All is good layouts & spacious. The view from the penthouse is superb

Stayed in February 2025

Lack of wall hooks and coat hangers in bedroom.

Lovely friendly hotel, very helpful staff. Clean room , great facilities. Loved the Onsen! Delicious breakfast catering for all tastes!

Stayed in February 2025

The hotel is away from most things and you need to take a shuttle or taxi. It would be nice if they offered more shuttles.

The food was great! Our room was very nice and large!

Stayed in February 2025

It was a bit dated, which we didn’t expect from the photos. But it has a beautiful charm.

Loved the onsen, good breakfast selection, stunning views, kitchen.

Stayed in January 2025

I think it would have been nice if the cooked breakfast items were kept in some kind of warming tray.

The staff were fantastic. So helpful and sweet.

Stayed in January 2025

Japanese culture, manners and society ar incomparable. I hope they never change!

Stayed in January 2025

I feel the washing dryer can be improved as some as it take quite sometime to do both.

The room we got was spacious, very minimalist but great for my family of 5. We love the onsen and the ski lockers.

Stayed in December 2024