Reviews of Onyado Tsutaya 3 stars
397-0001 Nagano, Kiso, Fukushima 5162, Japan

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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe lobby was beautiful. The rooms (we stayed in the main building) were wonderful and decorated in traditional Japanese style. I was excited to have futon beds 😊
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIncredibly comfortable and the outdoor onsen was a treat. Lovely staff who gave excellent restaurant recommendations. Kiso is a gem of a town which deserves more attention.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewCommunication beforehand was great. We liked that the walk from the train station to the hotel was short and convenient. We recommend staying in the main building in a Japanese style room which has a small but modern bathroom in the room. Upon arrival, we found the lobby to be chic and welcoming with tea, comfortable furnishings and a cute section of t-shirts and other souvenirs for sale. The room was large enough to fit our four futons comfortably. Yukata and slippers were provided. The futons were thick and very comfortable as well as the duvets. The onsen was wonderful. The staff were kind enough to recommend and help us book a restaurant for dinner for our big group of 8. The breakfast was exceptional, maybe our favorite of the trip.
No fault of Onyado Tsutaya, but just a tip if you are over 6'2" your feet may hang off the end of the futon.
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewGood location within Kiso Fukushima
I got a room in the adjacent building across the street. Currently there is a construction site, where they tore down a building. It became very loud in the morning hours.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewGorgeous onsen and grounds. Food was great. Staff was exceptional. Would have rather been in the main building but the annex was just fine.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified reviewTiny room
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewClean and nice room in the modern building. Wished we could have stayed in the older building but it was still nice.
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewService was incredible. We by mistake left our kindles in the room and one of the staff found us at a local restaurant after we had checked out to return them!
Nothing to report
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewFriendly and helpful staff, clean room with nice amenities and comfortable bed. Nice location to explore the broader Kiso valley from.
The pillow was a bit firm, which seemed to be a trend in many hotels I stayed at in Japan.
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewNice western style rooms, good food and friendly staff
Price could factor in dinner in line with other ryokan venues
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe location in town is good. The onsen in the hotel was also lovely and great after a day walking.
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in April 2025
Verified review