The buffet food was quite median. Not very good. It was an interesting experience, and the place was full of japanese families, and that was nice, but the food was nothing special. The place is a bit far from the station. You can book a pickup for a small fee, but it is hard to communicate with them if you are from abroad (no whatsapp or similar). We walked on our way in, and used the pickup going away.

The room, a japanese-style one, was clean and comfortable, a bit old, but pleasant. The view was good, if one sat by the window, one could see the green mountain, and it was very nice. The beds were comfortable. The yucatas were good. The onsen facilities were also nice, with plenty of shampoo and cream and foot massage machine, but not as nice as the other Oedo Onsen Monogatari. They gave you the possibility of going to the other Ooedo Onsen, which has a really nice outside onsen, and to the public onsen, a beautiful wooden old structure, a very pleasant experience too. The staff is very friendly and helpful. Naruko has a decadent feel about it, but we loved it. And we ate very well (outside) and had a great time.

Stayed in July 2025

They forgot to pick me up as I booked the pickup

Good value

Stayed in April 2025

I arranged a pick up for station at 330pm, first they replied a message and asked me to call them after I arrive at station but within two minutes another message told me no need to call driver will be there 330, I waited until 340, no driver, my overseas phone can only message I did twice but no reply! At the end I begged information centre staff to make a call and got driver came! First time happened during my two months trip in japan! Most of hotels got drivers waiting before I arrived! Japanese service is dropping!!!

Reasonable

Stayed in April 2025

Onsen toiletries is various good. I like try to use them. Everything is very good.

Stayed in October 2024

Since there are few dining options nearby, make sure to carefully check your plan.

Located at the entrance of Naruko Onsen Village, this inn offers two kinds of hot springs: white water and black water. If you're a hot spring enthusiast, you should definitely visit. The meals are also famous, so I'm looking forward to enjoying them next time.

Stayed in July 2024

We also checked out the annexe onsen which was rather uninspiring. The buffet meal choice was extensive which was good, but the food hall lacked a bit of ambience. We stayed in a smoking room because that was all that was left, and as you’d expect for non-smokers, it smelled pretty bad. Who'd have thought there was still such a thing as a smoking room in a hotel? One night an absolute racket was going on downstairs – it ended up that our room was right above the seafood bashing prep room (our translation might have been a bit off!) so we had to ask if they could only bash the fish during non-sleeping hours!

We stayed at this hotel as a base to ski at Onikoube for Powderhounds.com. We were hoping that Naruko Onsen would be a cute little onsen town, and whilst this hotel and a few other hotels were aesthetically nice, the village itself looked really tired and run down. The room had plenty of space and it was nice that it had an ensuite bathroom. The main 6th floor onsen was the better looking onsen and we thought we were accustomed to hot onsen, but this one was particularly hot. There was a small outdoor onsen with fake bamboo screening. The indoor onsen was nicer, with its views across the town & mountains.

Stayed in February 2024

Noisy

Dinner extraordinary, surprisingly good

Stayed in January 2024

Hot spring bath is under my expectation and it was not clean

Various food and it was delicious

Stayed in November 2023

I didn't stay longer!

The place is quaint, quiet and hospitable. We like how spacious the room is and it is extremely clean too. The hotel staff are polite and professional, providing us with clear instructions upon check-in. The baths were great too! They also have plenty of parking spaces to cater to the guests.

Stayed in May 2025

Nothing

Free shuttle. Helpful staff

Stayed in November 2024

Be aware of the lingering smell of smoke in the room, as it’s an older hotel and the odor is difficult to remove.

Overall, the hotel was great and had some entertainment equipment. The onsen was one of the best amenities and the main reason I would choose this hotel again in the future.

Stayed in October 2024

The bath on the ground floor in the other building was nice but small and it wasn’t outside. It’s better to just go to the 6th floor bath. Wifi is only available in the lobby area but sometimes it’s a nice thing so you don’t spend too much time looking at your phone.

The property was clean, spacious, and in a lovely location with a view of the mountains from the room. The bath on the 6th floor was lovely and the little outdoor section was a nice experience in the cool weather. The baths have all the things you need for your washing and skin care so you can just bring a towel if you want. The buffet was SO GOOD! Highly recommend getting half board during your stay. The other facilities like the table tennis, manga room, etc. were nice too. Karaoke is pay per hour per person. Also, the staff were extremely friendly and professional. They always helped us with any questions and brought a baby chair for us every mealtime.

Stayed in October 2024

Room is a little bit dated

Food is good

Stayed in May 2024

Nothing

Amazing facilities for all ages!!! Awesome Buffett too.

Stayed in July 2023

The linens seemed clean, but was did have the distinct smoker smell.

The buffet food was terrific, and beyond what we expected for the price. There was a lot of local delicacies (like hoya sashimi and hiyajiru) that did not disappoint at all.

Stayed in July 2023

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Stayed in November 2024

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Stayed in January 2024

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Stayed in November 2023

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Stayed in August 2023

There are no comments available for this review

Stayed in November 2023