321-1421 Tochigi, Nikko, Tokorono 1535-1, Japan
#39 of 88 hotels in Nikko
Guests' ChoiceBased on 32 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.4
Facilities
8.6
Staff
8.8
Value for money
8.4
Free Wifi
6.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 8, 2025
Kumiko
United StatesThe location was a bit far by the shuttle. I enjoyed the viking. It was better than other hotels.
Stayed in April 2025
Reviewed: April 10, 2025
Olivia
AustraliaIt was super old. Our room was like a museum from the 70s.
The onsen and facilities for ladies were lovely.
Stayed in April 2025
Reviewed: May 28, 2024
Sven
AustriaRoom was a littel bit old and needs renovation. Staff at the reception was not that nice as we experienced in many other japanese hotels.
Dinner and Breakfast buffet. We loved the typical japanese atmosphere. Public onsen area is big and the view from the top is amazing.
Stayed in May 2024
Reviewed: May 24, 2024
Pavy_jp
JapanSome of the food was not really hot (pizza)
Quiet location, good facilities, nice onsen
Stayed in May 2024
Reviewed: May 8, 2024
Donna
United StatesThe bedside lamp did not work but otherwise the room was large and comfortable.
Our stay was an interesting experience. The hotel was easy to get to by car and there was plenty of parking available. We enjoyed the breakfast and dinner buffets and the many alcoholic beverages available. It was a good opportunity to sample different sakes, beers, and wine. The food was good. It was the same selection every day but there were enough different dishes that you could try something new every time. The outdoor bath is wonderful and I liked that towels were provided at the bath and did not need to be taken from the room.
Stayed in May 2024
Reviewed: January 10, 2024
Naputt
ThailandGood facility. Nice meal. Lots of parking.
Stayed in October 2023
Reviewed: December 12, 2023
Jackie
United StatesN/A
The hotel facilities were very nice. The front desk staff only spoke Japanese but we managed to understand one another. The massage chairs were amazing. The buffet - holy cow the amount of food. Our room was large and clean. We enjoyed the bath services inside the room and outside. There is a free shuttle. It is closer to the Tobu Nikko Station. We didn't' realize and took a taxi the day we arrived.
Stayed in November 2023
Reviewed: December 5, 2023
Konstantin
JapanSlightly older facility
The Onsen was incredible due to the amazing view. The buffet was really great with lots of variety
Stayed in December 2023
Reviewed: November 26, 2023
Narumi
United StatesFar from city center
Stayed in November 2023
Reviewed: November 6, 2022
Ata
JapanI actually think the hotel was fine in just about every way. Not extraordinary, just fine. The room was fine, maybe a little outdated, but was still comfortable. Dinner and breakfast were buffet style. Many options and everything was tasty, but nothing was picture worthy. I actually would stay again if the price were a little more reasonable. ¥20,000 a night per person is, in my opinion, a bit overpriced for a hotel that is just fine.
The view from the baths was amazing and easily the best reason to stay at this hotel.
Stayed in November 2022
Reviewed: May 24, 2024
Pauline
AustraliaNil
The Hotel was highly professionally run everything about the experience was excellent. The outside bath in the cool mountain air was sublime.
Stayed in May 2024
Reviewed: March 14, 2024
Peter
AustraliaThe shuttle buses to & from Nikko could have run every 30-45 minutes instead of every hour or so.
Hotel & facilities were superb from the breakfast & dinner buffets through to the indoor / outdoor rooftop spa. Staff were very friendly & helpful. Free drinks, including alcohol, soft drinks, coffee, ice creams & snacks was also a very nice touch.
Stayed in March 2024
Reviewed: November 12, 2023
Maryam
AustraliaThe hotel is in the middle of nowhere ! It's too old and has a creepy feeling to it! This hotel is really really overpriced! Unbelievably overpriced! The onsen was public, so you need to share your body fluid with all bunch of strangers !
Nothing !!!
Stayed in November 2023
Reviewed: November 1, 2023
Hiroki
EcuadorPublic bath should be 24 hours. More elevators needed.
Good parking lot. Beautiful location.
Stayed in October 2023
Reviewed: October 2, 2023
Francisco
JapanThe toilet was dirty, even if they cleaned was not completely clean. I choose the hotel for the activities but don't spect to get any a the hour you want, I couldn't get any.
I liked the area
Stayed in October 2023
Reviewed: September 19, 2023
Manuel
United StatesIt's very dated. The rugs could have been changed years ago . Tobacco smell in the halls. The 50 choice buffet is nice , nicer if it had ANY English translation so I could tell what it was. Most of the guests were chinese. After staying in five Japanese filled hotels previous to this hotel, the courtesy difference between the two was not subtle. Must bring your google translator app or you will not even be able to turn on the A/ C in your room . The room key was , actually a metal key. How quaint.
Location is good and they have an hourly shuttle to Nikko. One of the bus driver is a gem , the other a real richard nickname.
Stayed in September 2023
Reviewed: October 7, 2022
Arissara
ThailandThere's only one staff who could speak English so it's quite hard to communicate. I think they should add another one time slot for the late night shuttle bus to and from train station.
The facilities were so great in every perspective. The staffs are so willing to help and got an excellent service mind.
Stayed in October 2022
Reviewed: July 5, 2024
Oon
MalaysiaThere are no comments available for this review
Stayed in June 2024
Reviewed: December 22, 2023
Andrew
SingaporeThere are no comments available for this review
Stayed in December 2023
Reviewed: November 8, 2023
Numphung
ThailandThere are no comments available for this review
Stayed in November 2023
Reviewed: November 26, 2022
Macco
United StatesThere are no comments available for this review
Stayed in October 2022
Reviewed: November 16, 2022
Randy
SingaporeThere are no comments available for this review
Stayed in November 2022
Reviewed: November 13, 2022
Sarah
United StatesThere are no comments available for this review
Stayed in November 2022
Reviewed: November 9, 2022
Booth
United StatesThere are no comments available for this review
Stayed in November 2022
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content