389-0114 Nagano, Karuizawa, 茂沢 1-201, Japan
#4 of 48 hotels in Karuizawa
Guests' ChoiceBased on 57 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
8.1
Facilities
9.4
Staff
9.4
Value for money
9.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 July 2025
Casie
AustraliaNothing!
The service was outstanding, the accommodation and facilities excellent and the private BBQ dining experience on the 18th hole was fabulous - an absolute must but you need to prebook. The golf course is exceptional and we highly recommend that you include it on your list of Japan golf courses to play. The entire experience exceeded our expectations and we would like to acknowledge and thank the entire team for making it so special
Stayed in July 2025
Reviewed: 9 July 2025
Coreen
SingaporeNone
The suite is newly renovated and Modern (which is pretty rare in Japan). It’s large, spacious and comfortable and has cooking facilities, washing machine and a large bathroom with a tub. The area where the bed is located is a little tight though. We stayed for 2 nights and had dinner at the hotel one night. The Western dinner course with beef steak was well executed. The Japanese breakfast was good too. The gentleman serving us was very professional and attentive. And Kosuke, management of the hotel/golf club, who is fluent in English helped get everything worked out for us. We played 2 rounds of golf at ESV. Well maintained course with beautiful surroundings. Hilly terrain. Interesting. We hope to be back soon. And regards the road getting to the hotel-not a problem at all in summer if you drive.
Stayed in July 2025
Reviewed: 17 June 2025
Parker
United KingdomThe shower in the wet room was a bit strange to operate.
A fabulous hotel, particularly if you have your own transport to get there, otherwise it could be a little more complex to get to. Great rooms for Japan, our room was by far the biggest we had in the whole of Japan. Great golf facilities if that is your thing, and obviously the main draw for this hotel. The staff were very accommodating and even modified my wife's breakfast on the 2nd day to cater for her as a vegetarian. Very large public onsen style facilities, with fabulous showers
Stayed in June 2025
Reviewed: 10 June 2025
Diana
SingaporeNothing. It was all good..the little details and the kitchen was definitely a win
The space was beautiful, kitchen was fully equipped, the public bath was nice. The property was beautiful. We really enjoyed our stay here!
Stayed in June 2025
Reviewed: 25 April 2025
Jonathan
AustraliaNo dinner available so just bring your own.
A hidden gem. Golf club with modern self contained hotel suites. Staff do not speak English but are very friendly and happy to use translate app to communicate. Came to stay for one night as it was convenient but ended up playing a round of golf on a magnificent course for 13000 yen pp including cart and hire clubs. Western al a carte breakfast paid for at booking was the best I have had in Japan. Truly memorable and I hope to stay and play here again.
Stayed in April 2025
Reviewed: 23 April 2025
Ofir
IsraelSpaces room with a thought on the smallest details excellent
Stayed in April 2025
Reviewed: 17 April 2025
Maria
Hong KongLow season, so very quiet and excellent price. A little out of town, so a car is necessary. Beautiful room, very spacious.
Stayed in April 2025
Reviewed: 6 April 2025
Wendy
TaiwanSecond time stayed with this hotel. Still nice and cosy. Great place to see some whild animals.
Stayed in April 2025
Reviewed: 5 April 2025
Jessica
IndonesiaIt takes 25 minutes to the main attraction. They charge extra for the additional cup of coffee during breakfast.
Love the serenity & ambience of the property, and the room is spacious.
Stayed in March 2025
Reviewed: 27 February 2025
Ping
Hong KongNo
Environment , services, & food
Stayed in February 2025
Reviewed: 17 February 2025
Wai
Hong KongGood service and very helpful and friendly staff. Japanese style breakfast is great. We enjoyed the stay very much. Winter is very cold indeed. Road to hotel is narrow and challenging when snow/icy road in Feb. As a whole, we love this stay and will come back with other family members.
Stayed in February 2025
Reviewed: 11 February 2025
Rogério
JapanItems from their small convenience store are a bit too pricey and a bit too limited, specially given that the venue is a bit too far from any other convenience store or supermarket. So, make sure to bring your own food for cooking in the room, if you won’t have dinner/lunch/breakfast from the hotel.
It has a very nice and chilly landscape. Rooms are amazing, well decorated, super clean, fully furnished and well equipped. Rooms have a fully equipped kitchen that you can comfortably use for cooking. Just make sure to bring your food for cooking, as you may not find the ingredients in the available convenience store. Staff are super friendly and helpful. Although not fluent in English, they have made their way to be supportive making sure guests feel welcome and comfortable. The western styled breakfast is gorgeous!
Stayed in February 2025
Reviewed: 25 January 2025
Chanaka
JapanVery good
Very good
Stayed in January 2025
Reviewed: 19 January 2025
Jantima
ThailandShould have some English instruction especially the heater in the room
Place & clean
Stayed in January 2025
Reviewed: 15 January 2025
Amanda
AustraliaDistance from the main part of town, no shuttle service (apart from arrival and departure which was provided by the hotel via Taxi)
Being able to choose a western breakfast was nice, room was excellent.
Stayed in December 2024
Reviewed: 8 January 2025
Timo
JapanIt is a bit far from the town and station. A good 15 min ride.
The dinner served was exceptional. T-Bone steak was not expected. Was excellent. Out side that dinner would of cost probably around 40,000 yen. We walked on the golf course road since it was closed. The views were remarkable. Bed was comfortable. Liked the tall ceilings.
Stayed in January 2025
Reviewed: 1 January 2025
Herman
United StatesShower header can be a bit more angled
Great view of the volcano!
Stayed in January 2025
Reviewed: 23 December 2024
Adrian
SingaporeThere is no gym in the club.
Location is very far and deep in. Unless you are driving own car, if not transport will be a big problem because of its location is too deserted.
Stayed in December 2024
Reviewed: 23 December 2024
Alice
Hong KongVery remote. At least 30 min drive away from town. With little street lights and mostly country side roads, it can be dangerous when driving to the hotel during snowy season. Must have a car to access this hotel.
The staff were all welcoming and pleasant. The room is spacious and had al amenities we needed.
Stayed in December 2024
Reviewed: 9 December 2024
Ka
Hong KongA bit far and hard to find
Beautiful accommodation; nice staff! Spacious!
Stayed in December 2024
Reviewed: 7 December 2024
Andrew
AustraliaLong drive to the property. Goes around back streets.
Fantastic facilities and room. Bed and room was large, and the TV was huge. Staff were extremely helpful and even helped brush snow off my vehicle
Stayed in December 2024
Reviewed: 27 November 2024
Doron
IsraelThe place the faciality
Stayed in November 2024
Reviewed: 27 November 2024
Lim
SingaporeThe resort was very beautiful and the room had everything we possibly needed. The service was also exceptional. I would definitely return again.
Stayed in November 2024
Reviewed: 22 November 2024
Shmuel
IsraelNo english speaking stuf
A great hotel to stay worth for more than one night. Great golf fields.
Stayed in November 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content