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Reviews of Otowaya Ryokan 3 stars

949-6101 Niigata, Yuzawa, Yuzawa 419, Japan

#18 of 38 hotels in Yuzawa

Guests' Choice

Review score

Based on 29 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    9.0

  • Location

    8.5

  • Facilities

    8.8

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 25 July 2025

    10
    Exceptional
    • Couple
    • Japanese-Style Room with Private Toilet
    • Stayed 1 night
    • Submitted via mobile

    This place was such a nice stay we definitely recommend it the facilities were very clean the staff were very friendly and hospitable, they even let us keep our luggage there while we attended Fuji rock festival. We would definitely stay here again!

    Stayed in July 2025

  • Reviewed: 28 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Toilet
    • Stayed 1 night
    • Submitted via mobile

    Nice quiet location!

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Maybe I overlooked, but I got only one towel? But minor thing, very much enjoyed my stay and would stay again.

    It's a beautiful ryokan with very friendly owners and staff and near wonderfull waterfalls. Very good Japanese breakfast and lovely onsen.

    Stayed in May 2025

  • Reviewed: 19 May 2025

    9.0
    Comfortable stay, good value for money
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night

    Convenient location for train station, lovely onsen at the bottom of the hotel. Large, traditional rooms. Staff were welcoming and friendly

    Stayed in May 2025

  • Reviewed: 12 April 2025

    7.0
    Probably better for Japanese people.
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Futon and pillow combo is a bit tough if you are western and used to a mattress. The hotel is a bit “local” I’d say, probably not massively suitable to non Japanese.

    Stayed in April 2025

  • Reviewed: 18 October 2024

    9.0
    Cozy traditional hospitality!
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Toilet
    • Stayed 1 night
    • Submitted via mobile

    A little bit far from train station.

    Japanese Traditional Ryokan with Onsen!

    Stayed in September 2024

  • Reviewed: 30 September 2024

    8.0
    Lovely relaxed Ryokan stay.
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    TV only had a few Japanese channels so no good for English speakers. Had to ask how to use the air con as no English instructions. Had to ask for a higher chair to sit in of an evening as low chairs too awkward for an older person.

    Good location. Host drove me to station on departure which I was not aware of so a nice surprise. Only room available when I booked was Japanese style which was authentic. Futon bed was comfortable and private bath and toilet were good. Did not eat in restaurant or use onsen so can't comment on those. Nice heavy curtains so able to block out exterior lights. Very quiet for sleeping.

    Stayed in September 2024

  • Reviewed: 28 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night

    Given that it was a traditional ryokan style, there wasn’t a comfortable chair to use a laptop or ipad.

    Room was spacious. Plenty of room for yoga, which is important to me when traveling.

    Stayed in September 2024

  • Reviewed: 5 April 2024

    10
    Snow and hot springs, and amazing accomodation, what more can you wish for.
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Private Toilet
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff, lovely accomodation, great traditional breakfast, hot springs in bath house.

    Stayed in April 2024

  • Reviewed: 11 March 2024

    9.0
    Maximise ski time and stay in traditional On Sen very helpful staff
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    When you arrive the Ryokan is dedicated to getting you on the slopes as fast as possible. Have arrangement that they call a minibus which takes you to the ski hire rental and then another minibus will take you on to one of the two ski start points

    Stayed in February 2024

  • Reviewed: 18 July 2023

    8.0
    English speaking ryokan with a lovely outdoor onsen
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Toilet
    • Stayed 1 night
    • Submitted via mobile

    A nice little hotel in japanese style, with friendly staff that also could speak english. The outdoor onsen was lovely and surrounded by a little japanese garden.

    Stayed in July 2023

  • Reviewed: 24 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Bathroom
    • Stayed 2 nights

    The Japanese breakfast was very good with many small dishes. And to our surprise, the breakfast was almost completely different on the second day of our stay.

    Stayed in May 2023

  • Reviewed: 25 April 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The bed and pillow are too soft

    Very clean and good location

    Stayed in February 2023

  • Reviewed: 20 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Toilet
    • Stayed 2 nights
    • Submitted via mobile

    On top of a steep slope that’s tiring to walk

    clean and spacious room, nice breakfast and Onsen

    Stayed in April 2023

  • Reviewed: 11 April 2023

    8.0
    excellent stay for a 2-day ski trip.
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Toilet
    • Stayed 2 nights

    nil

    central location and good servic from the staff

    Stayed in April 2023

  • Reviewed: 10 April 2023

    9.0
    Almost perfect.
    • Leisure trip
    • Family with young children
    • Japanese-Style Room with Private Toilet
    • Stayed 2 nights

    Walking for a short slope to hotel. No washing machine.

    Lovely old style hotel with hot spring. Clean room and good service. Next is a excellent Japanese bar (one-minute walk). It is wonderful for family with elevator and kid's playroom.

    Stayed in April 2023

  • Reviewed: 22 March 2023

    10
    We came to snowboard at the closest snow resort I could find near the airport. The hotel provided the gear, transportati
    • Leisure trip
    • Group
    • Japanese-Style Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    everything was awesome.

    The most favorite thing we liked was the hotel service. They were very friendly and helpful. They made it so easy for my family to be able to snowboard as soon as we arrived.

    Stayed in March 2023

  • Reviewed: 14 March 2023

    9.0
    Very pleased to have found this gem of a place and looking forward to a return trip soon.
    • Leisure trip
    • Group
    • Japanese-Style Room with Private Bathroom
    • Stayed 4 nights

    Great place to stay - well run and organised, clean, restful and peaceful environment. Enjoyed the onsen facilities very much and the amenities are good. Daily Japanese breakfast with plenty to eat, tasty food but after 4 days we were hoping for some variety. Service staff were all very accommodating to our requests, friendly and genuinely eager to please; despite limited spoken English. Location is very central but away from traffic noise; and close to great dining and drinking places in town. A relatively short walk from the train station as well; but could take a bit of effort if you have a lot of luggage.

    Stayed in March 2023

  • Reviewed: 12 March 2023

    8.0
    Very good
    • Couple
    • Japanese-Style Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Staff were wonderful. Helped us book a taxi to our next accommodation and assisted us in saving a great deal of money by helping.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Spacious, very clean rooms. Great staff, fantastic breakfast. Great locality.

    Stayed in March 2023

  • Reviewed: 25 January 2023

    10
    Perfect place to relax after a day on the slopes!
    • Leisure trip
    • Couple
    • Japanese-Style Room with Private Toilet
    • Stayed 2 nights
    • Submitted via mobile

    Traditional Japanese room. 24hr access to hot spa/Onsen. Owners were very friendly and happy to help. Close to station, restaurants and convenient store.

    Stayed in January 2023

  • Reviewed: 25 November 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night

    Furniture and room in general is a bit dated, but it kinda fits the ryokan theme.

    Traditional ryokan, very nice host. Knows no english but gets herself understood. Stay here if you want to experience what a ryokan is.

    Stayed in November 2022

  • Reviewed: 14 November 2022

    9.0
    A wonderful one night stay in this traditional ryokan. Helpful staff, accessable location, wonderful hot spring, spaciou
    • Leisure trip
    • Solo traveller
    • Japanese-Style Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    the hot springs were lovely and the breakfast was superb.

    Stayed in November 2022

  • Reviewed: 12 September 2022

    8.0
    Recommending for Stay
    • Business trip
    • Group
    • Japanese-Style Room with Private Toilet
    • Stayed 1 night

    It was awesome experience specially on Breakfast..! I am pure VEG and based on my request hotel staff prepared very good breakfast. though it was in Japanese style but staff take cared well..!

    Stayed in September 2022

Showing 1 – 25

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