Entrance smelled like tobacco since there was a smoking area right by the front door.

Onsen, breakfast (had to pay extra 1800 yen, but it’s worth it), free amenities, separated 2 piece pajamas

Stayed in August 2025

There's none.

Breakfast, hot spa, ice machine, clean room, nice people.

Stayed in July 2025

A couple of our mattresses were stained, not clean. The room size, I know 4 people can sleep but there's got to be room to move around, it almost seems that this was a two bed room and they just threw two extra futons and made it a 4 person room. The elevator door does not stay open very long and it does not sense when people are trying to enter, it's quite dangerous.

I liked how close it was to the commercial area.

Stayed in May 2025

you need to use the stairs to get to the roof onsen. Since it's not heated, i recommend to soak in a hot tub inside before not a tattoo friendly onsen

Stayed in the hotel for a couple of nights. Location is ok and many tourist attractions in a walkable distance. Onsen option is very nice and you can soak in a hot water after the full day of walking.

Stayed in May 2025

The basic room it's extremely basic. Old facilities, smelly carpet. Needs a renew asap.

Good location, a few minutes walk from the main comercial area. Friendly staff and nice check in.

Stayed in February 2025

This is our second time staying here, and we love it. A little bit far from the station, but it's whole package that makes it worth it.

Stayed in March 2025

Great value for money! I booked the superior cabin room which was the right amount of space for my ski bag and luggage. The unlimited use of sento (bath house) was included in my stay!

Stayed in February 2025

Our room was missing a small table and a chair. We only know this because they were in our room last time we stayed here. The room felt a bit older and less maintained then last time we were here. There was a trouser press machine which was big and took up space in the room. Last time we stayed here which was a couple of years ago but the open air onsen allowed snow to fall in and it was so magical being up there when it was snowing with snow falling on you while you were in the hot water. This time only the men’s onsen allowed snow to fall though the roof and not the women’s which was really disappointing. That was one of the reasons we booked this hotel for my birthday so I could have that magical snowy onsen experience again. I was very disappointed. One of the onsen staff who was taking a bath after the onsen staffing hours finished was gossiping to another woman about me. I guess they didn't realise I could understand Japanese being a western girl.

A short walk from Susukino station. The room has everything you need and there's amenities and a laundry room downstairs on the reception ground floor. Microwaves and vending machines are on the reception level and on 2 other levels. They had free hand warmers at reception which was kind of them and luggage storage. The Onsen is really nice with indoor and outdoor baths, pots to sit in and a sauna.

Stayed in February 2025

Very small rooms. Expensive. People with tattoos cannot use public facilities such as public baths. Despite booking non-smoking rooms, one of our rooms was on a smoking floor. And it did faintly smell of cigarettes. Staff mixed up our rooms and gave us the wrong number of keys.

Location. Facilities. Plenty of vending machines and a laundry to use. The smart TV was good and allowed us to use streaming apps such as Netflix

Stayed in February 2025

Excellent breakfast Access to the onsen more or less around the clock

Stayed in February 2025

It’s spacious and the beds are comfortable. Being able to use the onsen facility is definitely an advantage.

Stayed in January 2025

Having the 24hr Onsen was perfect!

Stayed in January 2025

A little bit pricey

The breakfast in the hotel is excellent and everything is quite good, but for some reason there were no bags of tea and coffee in the room. although there were cups and a kettle

Stayed in February 2025

The smell of cigarettes

Nice staff, good location, hot spring

Stayed in February 2025

The noise of the bathroom extractor fans & heating was annoying

Parking. Breakfast. Location.

Stayed in February 2025

The onsen was great. Not too busy and multiple pools to try! Breakfast was also good, large buffet with lots of options.

Stayed in January 2025

Location was quite a distance off the train station, needed to walk quite a distance, dragging our luggages through snow was a challenge

Breakfast was excellent, tasty and good quality. The "retro-style" onsen was quite interesting, an experience that's quite unique.

Stayed in January 2025

The location was a little bit far from susukino station and have to walk about 9 mins and during winter time, it was so slippery.

I like the onsen, the onsen was big enough. Just that have to climb stairs to get to the open air onsen and while climbing, it was so cold. The receptionists were all very friendly and I felt welcomed and they could speak English which was good.

Stayed in December 2024

The smoking room is right by the entrance lobby so right upon entry you smell cigarette smoke. We don’t smell this anywhere else in the hotel though.

Good location, walking distance to Susukino. On site onsen was awesome. Breakfast buffet was really good with lots of delicious options.

Stayed in January 2025

A little further to walk to things than expected but overall decent location.

Buffet was great. On site onsen was great and staff very helpful.

Stayed in December 2024

My room had a wifi problem so I was placed into another room but the new room was close to the lighted sign of the hotel. The hotel is a bit far from a train/subway station but I think it was the fact that I was dragging a roller bag in the snow. The bed did feel a bit hard.

This was a great hotel. The staff was amazing. They allowed me to store my bags before my check-in time and put them in my room before I checked in. The staff also gave me great suggestions for places to see and to eat the local fare. The public bath was a great way to relax after sightseeing.

Stayed in December 2024

It's a dated hotel, which is fine but the cigarette smell permeates in the hall way and reception area. That would be my only negative.

We booked a family room which was the most spacious room, everything was so clean. Reception area have a whole table of free amenities, kids received their own amenities bag too. Parking was easy and although I don't speak Japanese, the parking attendants tried so hard to communicate, even writing me a message to say 'welcome home' when we returned from going for a drive. Onsen on site was lovely.

Stayed in October 2024

Room was a little small but what we expected

The breakfast buffet was exceptional and the location was great. Easy to walk to main streets and catch public transport.

Stayed in February 2024

Outdoor pool of the onsen wasn't available during most of our stay Onsen in general need some touch up

Great breakfast Onsen included in the price of the room

Stayed in February 2024