Reviews of Palace Hotel Tokyo 5 stars
100-0005 Tokyo-to, Chiyoda-ku Marunouchi 1-1-1, Japan
Loading
Guests also reviewed these properties:
Albuquerque, United States
Bellevue, United States
Zao Onsen, Japan
Riccione, Italy
Chennai, India
Brest, Belarus
Vietri sul Mare, Italy
Cape Town, South Africa
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewExceptional property
Nothing
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewBreakfast was 10/10. The personnel were extremely friendly and helpful. Localisation. Easy to catch a taxi. The room was very well prepared, and I liked the drapes - I could sleep easily.
I didn't like that there was a problem with paying by debit card. I have visited over 100 hotels in my life, and that was never a problem.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBeautiful property with exceptionally convenient location. Away from the hustle and bustle of the city but connected to the Otemachi subway station so that anywhere in the city is just minutes away. Staff was very friendly and accommodating. Facilities were gorgeous and definitely a place to see and be seen.
Breakfast service was a little slow.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewRooms are really quite, comfortable and well equipped
Being charged to use the bar and breakfast wasn’t brilliant considering the room rate
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewGreat location, hospitality and great breakfast. All staff very professional and friendly.
Nothing
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewGreat location overlooking the imperial gardens. Very friendly and helpful staff. I asked concierge to help me translate a Japanese website, they helped me promptly. Daily newspaper delivery!
The bed was too hard for my partner who found it pretty uncomfortable during the night. This isn’t a strong dislike because if we had notified the staff they may have assisted us.
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewAmazing property, staff are incredible, rooms are fantastic. Beds a firm and comfortable, electric blinds , amazing toiletries, the breakfast is a must. All in all the best of the best of any hotel.
Nothing
Reviewed: 22 April 2025 · Stayed in March 2025
Verified reviewVIEW
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe ambiance, the quality, the service, the food
The price
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewBeautiful best hotel in Tokyo
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewI liked everthing. As a seasoned traveller this is is probably the best hotel I've ever stayed in througout the world