The service standards really needs to be dialed up. 1) When we were checking in, we drove up to the entrance and there was a car in front of us. Two of the bell staff started helping them and did not even acknowledge us. We waited, and five minutes later this was still the case. I finally went in to the reception to get someone to come and help. 2) On the day of check out, we dropped by reception after breakfast at around 9am. There was only a young Japanese staff member at the desk. I asked if we could have a slight extension to our checkout - from 12pm to 1pm - as it was raining heavily outside and we were going to use the gym and then the onsen. He said no, as all rooms of the type we were in - King room with Mountain View - were sold out for that day. I later found out that it was a lie as I checked online and could have booked 5 (maybe more) of this room type on booking.com for that night. This is all very shoddy and disappointing for a hotel of this class and price point.

Quality of the facilities and rooms were top notch. The selection of restaurants was also good, thought all at the high price range. Esp good are Teppan and Sushi Misukawa.

Stayed in August 2025

There wasn't much I didn't like. My kids did not like the pull-out sofa bed. The resort is a bit remote, and during the Summer months, there may not be much to do after a few days.

The property is very modern and relatively new. However, I was impressed by the level of thought that went into every facet of our stay, from the room's views to the design touches, furnishings, and standard amenities. The food in general was fantastic. The breakfast buffet was especially exceptional. There was a variety of Japanese, Chinese, and Continental/American style items, but the quality of the local Hokkaido produce and ingredients put it over the top. We ate at two restaurants, an Italian and Japanese grill, as well as the Lobby dining area. All three were fantastic. Their pool and Onsen were modern, spotless, and had plenty of towels (a pet peeve). The service was remarkable as well. Any issues we encountered were dealt with immediately and without any pushback.

Stayed in July 2025

Not close to town

Nice pool, ski in and out

Stayed in February 2025

The hotel shuttle bus did not go to Sapporo, only to the airport. And few choices in transport to Hirafu and other parts of Niseko.

Stylish and functional design. Very beautiful. My room was large and overlooked the ski slopes. The onsen was very nice after a day’s skiing. There were many restaurants. It’s a ski in ski out hotel, very convenient.

Stayed in January 2025

Hard to get restaurant bookings.

Great location. Ski in and out. Lots of amenities. Good service.

Stayed in January 2025

Nothing

Just amazing staff and location

Stayed in December 2024

Too far away from airport

The cleanliness and facilities

Stayed in December 2024

Nothing. Maybe just the price tag but it worth the value.

Great room; great breakfast; great ski facility; great shuttle bus arrangement; great staff! Everything is perfect about this hotel.

Stayed in December 2024

Very friendly staff. Spacious room. Beautiful!

Stayed in December 2024

None

Upgrade

Stayed in September 2024

Nothing

The service and staff were fabulous! They surprised us w a birthday cake after realizing it had been the birthday of a member of my group! So un-expected and it absolutely made our stay!

Stayed in August 2024

Breakfast area is a bit confusing

Many outdoor Activity near the hotel

Stayed in June 2024

Onsen small and to be booked, once a day only. Limited to duration of an hour. Too rushed. Surprising that the Yukata was found to be unacceptable for dinner.

Good spacious rooms that surprisingly took 4 quite well. Great breakfast..

Stayed in June 2024

Confusing getting around the hotel.

Skiing.

Stayed in January 2024

Worth every penny!! Everything is perfect. Well-trained and super friendly staff plus great breakfast.

Stayed in April 2024

None. We truly enjoyed everything.

Amazing Park Hyatt Niseko. It's everything you need for a memorable and enjoyable vacation. Hospitable and accomodating staff. One of the happiest place and most relaxing ski resort. Plus the convenience of the Hotel bus is so comfortable from airport transfers pick-up and drop-off. Can't wait to be back for sure. Thank you Park Hyatt Niseko Team.

Stayed in March 2024

Nothing

The peoperty is very comfortable especially the rooms were amazingly devided! The bathtub with mountainview was devine. The restaurants were one by one amazing. The little cafe is as well a plus. They could add a little general story in the hotel, however when i asked for a band-aid they imediately brought it to my room. I could for ever how everything was amazing!

Stayed in January 2024

No major dislikes, everything was great

Everything was great, like really excellent and wonderful, except the hotel communication prior arrival, takes them ages to reply to emails or no reply at all. But everything was sorted upon arrival. Stuff at points a bit slow and lost, but very sweet. Most of the hotels have the same issues, unfortunately, difficult to find street smart and fast people.

Stayed in March 2024

All good.

Excellent location and amenities. Friendly staff. Clean and organised.

Stayed in January 2024

Communication is a real problem, pre-arrival and on-site as well. You need to book restaurants months in advance in high season.

The hotel is ski-in ski-out with all the facilities: swimming pool, onsen, spa, ski-store, several restaurants. The hotel is very big with vey high ceilings but they managed to keep a warm atmosphere. We had a wonderful stay .

Stayed in December 2023

The Lounge is now a mandatory buffet for a lunch which is a disappointment for us in comparison to the previous year when it was more casual and flexible with kids to drop by utilising the ski in/ski out attraction of the hotel.

Fantastic rooms and quality throughout the property. Great staff and food at multiple outlets and restaurants, Onsens, a fantastic pool. Ski valet and ski rental/shop on site.

Stayed in January 2024

Everything

Stayed in November 2023

Multiple facilities

Stayed in December 2023

Maybe needs 1 or 2 more restaurants

Location, staff friendly and professional

Stayed in December 2023