Reviews of Hotel Quest Shimizu 4 stars
424-0816 Shizuoka, Shizuoka, Shimizuku Masago-cho 3-27, Japan
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe hotel in general is perfect, we only didn’t like the e breakfast but you can choose not to buy it.
We appreciate your review and are glad that you enjoyed your stay in general. We're sorry to hear that the breakfast was not to your liking. Your comments will certainly be considered for future improvements. We hope to serve you better on your next visit.
We appreciate your review and are glad that you enjoyed your stay in general. We're sorry to hear that the breakfast was not to your liking. Your comments will certainly be considered for future improvements. We hope to serve you better on … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation and free drink at the lobby
A bit dated.
Thank you very much for staying at our hotel. We are delighted that you enjoyed the location and complimentary drinks in the lobby during your stay. We appreciate your comments regarding the age of the facilities and are working to improve them. We hope to see you again in the future.
Thank you very much for staying at our hotel. We are delighted that you enjoyed the location and complimentary drinks in the lobby during your stay. We appreciate your comments regarding the age of the facilities and are working to improve … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great. Very close to the bus and train station.
In room microwave would be a nice addition.
Thank you for your feedback. We are pleased to hear you enjoyed our breakfast and found our location convenient. We appreciate your suggestion about the in-room microwave and will consider it for future improvements. We hope to welcome you back soon.
Thank you for your feedback. We are pleased to hear you enjoyed our breakfast and found our location convenient. We appreciate your suggestion about the in-room microwave and will consider it for future improvements. We hope to welcome you … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt’s near the station and good amenities and sumotous breakfast
The bed is small for 2 people
Thank you for your review. We are pleased that you enjoyed the proximity to the station and our breakfast. We regret the issue with the bed size and are continually working to enhance our guests’ comfort. We hope to welcome you back in the future.
Thank you for your review. We are pleased that you enjoyed the proximity to the station and our breakfast. We regret the issue with the bed size and are continually working to enhance our guests’ comfort. We hope to welcome you back in the … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewSuper friendly staff, we arrived early and they are able to deposit our luggages, then we rent bicycles for free to explore the city and came back to check in later. The bike ride was one of the best experiences we had in Japan! Free welcome alcohol bar is a plus. They also have on site coin laundry, really convenient.
Thank you very much for your reservation at our hotel. We are glad to hear that you enjoyed our services such as luggage storage, bicycle rental, and complimentary welcome bar. We look forward to welcoming you again.
Reviewed: 9 June 2025 · Stayed in April 2025
Verified reviewVery good breakfast, the stay was a pleasure. Highly recommended!
Thank you very much for staying at our hotel. We are delighted to hear that you enjoyed our breakfast and that your stay with us was enjoyable. We look forward to welcoming you back again.
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewFree amenities Welcome drinks Free bikes The location near the train station Comfortable bed
Quite loud when the window is open (air conditioning is available)
Thank you for booking Hotel Quest Shimizu. We are very happy to hear your compliments on our amenities, drinks corner, and location. We have a variety of amenities such as bath salts, Shizuoka tea and coffee and we also recommend our beverage corner which offers local sake, whiskey, and Shizuoka tea. We apologize for the noise. We will check the room as soon as possible. Thank you for your valuable feedback. We look forward to welcoming you again.
Thank you for booking Hotel Quest Shimizu. We are very happy to hear your compliments on our amenities, drinks corner, and location. We have a variety of amenities such as bath salts, Shizuoka tea and coffee and we also recommend our bev… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewConveniently located hotel with spacious rooms. The breakfast was good. The hotel staff was very nice and helpful.
The hotel needs renovation. The room furniture and beds need updating. Though it is not a critical issue, it is still reasonably comfortable.
Thank you for choosing to stay with us. We're pleased to hear that you found our location convenient and enjoyed the spacious rooms and breakfast. We also appreciate your kind words about our staff. Your feedback regarding the need for renovation and furniture updates is invaluable to us, and we will certainly take it into consideration for future improvements. We look forward to welcoming you back.
Thank you for choosing to stay with us. We're pleased to hear that you found our location convenient and enjoyed the spacious rooms and breakfast. We also appreciate your kind words about our staff. Your feedback regarding the need for reno… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGreat room, great breakfast
Looks old outside.
We appreciate your feedback and thank you for staying with us. It’s great to know you were happy with our room and breakfast. We have noted your comment about the exterior and will use it to better our facilities.
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThere was a lot of free amenities like bath additive and free drinks in the lobby. We just stayed one night but that was really comfy.
We appreciate your feedback and are pleased to know that our free amenities added to your comfort. We hope to have the pleasure of serving you again in the future.
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewI like all the hotel design，including lobby、room and bedding sets，they are comfortable
There is a weird smell from the toilet
Thank you very much for staying with us. We are delighted to know that you found the hotel's design and the comfort of the lobby, room, and bedding sets satisfactory. We apologize for the unpleasant odor from the toilet. We will investigate and address the issue immediately. We hope to welcome you back for a better experience.
Thank you very much for staying with us. We are delighted to know that you found the hotel's design and the comfort of the lobby, room, and bedding sets satisfactory. We apologize for the unpleasant odor from the toilet. We will investigate… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewLocation, very close to Shimizu station. The space in the room.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewExcellent location: just 2 minutes from train station, near shopping street and waterfront Cozy rooms with city views Delicious varied breakfast options Stylish lobby with jazz atmosphere Free toiletries provided
Bicycle rental not available early morning (wanted to catch sunrise) Unexpected extra charge for 3rd guest when booking two rooms
We greatly appreciate your kind words about our hotel's location and services. We apologize for the inconvenience with the bicycle rental and unexpected charges. Please rest assured that we are working to address these issues to enhance guest satisfaction.
We greatly appreciate your kind words about our hotel's location and services. We apologize for the inconvenience with the bicycle rental and unexpected charges. Please rest assured that we are working to address these issues to enhance gue… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in March 2025
Verified reviewBreakfast was great.
Thank you for your feedback. We're delighted to hear that you enjoyed the breakfast. We hope to welcome you again soon.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewYou can see mount Fuji from the train station nearby.
I didn't feel safe after I went out for a walk before sunrise. I felt like the room was haunted.
Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewGreat breakfast, room is not too small with full amenities. Close to JR Shimizu station and shopping, food and convenience stores are around.
We're glad to hear that the breakfast met your expectations and that you found the room spacious and well-equipped. The proximity to JR Shimizu station and local amenities adds to the convenience, and we are pleased you found this advantageous. Looking forward to your next visit!
We're glad to hear that the breakfast met your expectations and that you found the room spacious and well-equipped. The proximity to JR Shimizu station and local amenities adds to the convenience, and we are pleased you found this advantage… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe beds were large and wide, the mattresses very comfortable The service and cleanliness were excellent
The hotel is on a busy street, so there is a feeling of exhaust fumes and noise from cars. At night, police cars or ambulances pass by and make a loud siren noise. When we arrived there was no parking even though the parking fee was 1000 yen per day. We could barely get our luggage out of the car
Reviewed: 14 March 2025 · Stayed in March 2025
Verified review