Reviews of WashingtonR&B Hotel Kamata Higashiguchi 3 stars
144-0052 Tokyo-to, Ota-ku Kamata 5-23-1, Japan
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewConvenient location for the airport.
Some of the staff could be better trained. After confirming in advance for extended period of luggage storage, I still had to battle with the front desk staff on the day for 10min, despite showing him the confirmation message on Booking.
Thank you very much for using Washington R&B Hotel Kamata Higashiguchi. Regarding luggage storage, the general rule is that guests are to pick up their luggage on the same day. We sincerely apologize for the delay in confirming this due to our incorrect information. Thank you for taking the time to provide your valuable comment. Harada, Manager, Washington R&B Hotel Kamata Higashiguchi
Thank you very much for using Washington R&B Hotel Kamata Higashiguchi. Regarding luggage storage, the general rule is that guests are to pick up their luggage on the same day. We sincerely apologize for the delay in confirming this due… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewstaff was great (Rama was very nice and helpful), location was convenietn
Thank you very much for using R&B Hotel Kamata Higashiguchi. Lama is very pleased to receive your comment. We will strive to provide warm and friendly service and do our best to ensure that you choose us again. We, along with Lama, thank you for taking the time to leave a comment despite your busy schedule. We look forward to seeing you again. Harada, Manager, R&B Hotel Kamata Higashiguchi
Thank you very much for using R&B Hotel Kamata Higashiguchi. Lama is very pleased to receive your comment. We will strive to provide warm and friendly service and do our best to ensure that you choose us again. We, along with Lama, than… Show more
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewThe place is easy to get in and out of. It is an easy place near the airport to relax, without spending like crazy. It has daily cleaning and helpful staff.
It's small, but that's what you get when looking for affordable in Tokyo. The issues are less with the place and more on the location. They do the best they can with what they have got
Thank you for using R&B Hotel Kamata Higashiguchi. Thank you for your comments about the good location and clean rooms. All the staff members will do their best based on your comments. We look forward to seeing you again if you have the opportunity to come to Kamata. R&B Hotel Kamata Higashiguchi Manager Harada
Thank you for using R&B Hotel Kamata Higashiguchi. Thank you for your comments about the good location and clean rooms. All the staff members will do their best based on your comments. We look forward to seeing you again if you have the… Show more
Reviewed: 7 October 2024 · Stayed in September 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewNon smoking room stunk of cigarettes, insufficient outlets to charge my devices
We are very sorry that you were not able to enjoy your stay this time despite choosing our hotel. We identified the rooms used by our customers and thoroughly deodorized and ventilated them. In the future, we will make improvements so that we can identify the information before use. Thank you very much for sharing your feedback, even if it is a complaint. R&B Hotel Kamata Higashiguchi Manager Harada
We are very sorry that you were not able to enjoy your stay this time despite choosing our hotel. We identified the rooms used by our customers and thoroughly deodorized and ventilated them. In the future, we will make improvements so that … Show more
Reviewed: 17 July 2024 · Stayed in July 2024
Verified reviewReviewed: 13 July 2024 · Stayed in June 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewVery convenient and comfortable as a quick stay if wanting to catch an early flight or arriving late.
The room is a bit small.
Thank you for using R&B Hotel Kamata Higashiguchi. I would be happy to receive your comments again. We look forward to using your service again when you come to Kamata. R&B Hotel Kamata Higashiguchi Manager Harada
Reviewed: 31 January 2024 · Stayed in January 2024
Verified reviewReviewed: 4 January 2024 · Stayed in January 2024
Verified reviewBooked this hotel at about 1am after a late flight cancellation. Arrived at 2am and both rooms were ready, clean, and relatively spacious (for Tokyo). Staff were super accomodating and very helpful, in particular MD who was working reception when we arrived.
Thank you for using R&B Hotel Kamata Higashiguchi. Thank you very much. Thank you for posting your review of our hotel. We look forward to receiving your feedback in the future. In order to provide our customers with a better stay, All the staff will do their best. We look forward to seeing you again. R&B Hotel Kamata East Exit Manager
Thank you for using R&B Hotel Kamata Higashiguchi. Thank you very much. Thank you for posting your review of our hotel. We look forward to receiving your feedback in the future. In order to provide our customers with a better stay, All … Show more
Reviewed: 25 December 2023 · Stayed in December 2023
Verified reviewReviewed: 15 November 2023 · Stayed in November 2023
Verified reviewReviewed: 30 June 2023 · Stayed in June 2023
Verified reviewReviewed: 8 June 2023 · Stayed in June 2023
Verified reviewReviewed: 31 May 2023 · Stayed in May 2023
Verified reviewReviewed: 5 May 2023 · Stayed in April 2023
Verified reviewGreat location, friendly staff. Staff helped me find more comfortable chair.
Original chair does not have good back support :-(
Thank you for staying at R&B Hotel Kamata Higashiguchi. We are very sorry that we were not able to provide you with a comfortable stay with the chairs in your room. However, I am very happy to receive words of praise such as the reception of the staff. We will continue to devote ourselves to all the staff so that our customers can be satisfied in the future. We are looking forward to seeing you again. R&B Hotel Kamata Higashiguchi front desk Hara
Thank you for staying at R&B Hotel Kamata Higashiguchi. We are very sorry that we were not able to provide you with a comfortable stay with the chairs in your room. However, I am very happy to receive words of praise such as the recepti… Show more