Reviews of Washington R&B Hotel Kyoto Station Hachijoguchi 3 stars
601-8002 Kyoto, Kyoto, Minami-ku Higashikujo Kamitonodacho 41-1, Japan
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location was good and the rooms were very clean and comfortable. The staff were very helpful to support the guest, I much appreciate.
Thank you very much for choosing Washington R&B Hotel Kyoto Station Hachijoguchi from among the many hotels available. We are very pleased to hear that you had a comfortable stay. We are also very happy to receive your kind words about the service provided by our staff. We will continue to strive to make our customers happy in the future. We hope you will use our hotel again if you have the opportunity. We look forward to seeing you again. Manager Harada
Thank you very much for choosing Washington R&B Hotel Kyoto Station Hachijoguchi from among the many hotels available. We are very pleased to hear that you had a comfortable stay. We are also very happy to receive your kind words about … Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewWashroom had a higher ceiling than average, enjoyed the automatic playing of a healing music from the TV when you enter the room, furnitures placed strategically
Found someone else's hair in the pajama box
Thank you for using Washington R&B Hotel Kyoto Station Hachijoguchi. We are very sorry to hear that you found a hair in the basket where you kept your pajamas. We will share this information with the person in charge of cleaning and strive to prevent this from happening again. We are pleased to receive a high evaluation of the design of the room. We will also do our best to maintain cleanliness. Thank you very much for your valuable feedback. Please use our hotel again if you have the opportunity. We look forward to seeing you again. Manager Harada
Thank you for using Washington R&B Hotel Kyoto Station Hachijoguchi. We are very sorry to hear that you found a hair in the basket where you kept your pajamas. We will share this information with the person in charge of cleaning and str… Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewVery easy to access from Kyoto Station. Across from a convenience store. Staff were efficient and friendly. Room was pleasant. Amenities are provided (comb, face cleanser, etc.) and there is coffee/tea service. The breakfast was also nice. A very no-frills hotel that was perfect for a very late arrival to Kyoto.
Thank you very much for using Washington R&B Hotel Kyoto Station Hachijoguchi. We are very happy to receive your compliments on our staff's hospitality. All of our staff will continue to work hard to provide even better service in the future. We look forward to seeing you again. Manager Harada
Thank you very much for using Washington R&B Hotel Kyoto Station Hachijoguchi. We are very happy to receive your compliments on our staff's hospitality. All of our staff will continue to work hard to provide even better service in t… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewService, politeness, timeliness, cleanliness, meals.
Invoice problems, but this was not the staff's fault.
Thank you for staying at R&B HOTEL KYOTO. We appreciate that you gave us a high evaluation. We will continue to do our best to make our guests feel comfortable. We hope you to stay our hotel again when you visit Kyoto. Thank you.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewI had a great stay at this hotel during my time in Kyoto. The location is excellent—just a short walk from Kyoto Station, which made getting around the city super convenient. The staff were cheerful, helpful, and made check-in and daily interactions pleasant. My room was very clean, comfortable, and well-maintained. The price was quite reasonable for the quality and location. The only minor downside was a slightly odd smell in the corridors, but it wasn’t too bothersome. Overall, a solid choice for a stay in Kyoto!
Thank you very much for using R&B Hotel Kyoto Station Hachijoguchi. Your positive feedback is also encouraging to all our staff. We will continue to strive to provide even better service in the future. We look forward to welcoming you again. Front Desk Hashimoto
Thank you very much for using R&B Hotel Kyoto Station Hachijoguchi. Your positive feedback is also encouraging to all our staff. We will continue to strive to provide even better service in the future. We look forward to welcoming you a… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewExcellent location right next to Kyoto Station West Exit which has lines for Shinkansen linking to Tokyo, Fuji (Mishima), and Osaka. It also has metro lines to all tourist spots in Kyoto like Fushimi and Arashiyama which are reachable within in minutes. It also has express lines to Osaka and Nara. They also allow luggage storage that is safe and convenient. There is 24 hour front desk to answer questions but must check in before midnight. The room is super clean and comfortable and very large for Japan. It has all the amenities one needs and is very modern.
I didn't know there would be an accommodation tax especially as I had paid through Booking.com. However it was only 200 yen.
Thank you for using R&B Hotel Kyoto Station Hachijoguchi. Thank you for sharing your valuable feedback. We will continue to strive to provide our guests with a comfortable space. We look forward to seeing you again. Front Desk Hashimoto
Thank you for using R&B Hotel Kyoto Station Hachijoguchi. Thank you for sharing your valuable feedback. We will continue to strive to provide our guests with a comfortable space. We look forward to seeing you again. Front Desk Hashimoto… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewGreat location. Very friendly staff. Breakfast was good value.
Thank you for using R&B Hotel Kyoto Station Hachijoguchi. Your positive feedback is a great encouragement to all our staff. We are also very pleased to receive your positive comments about our breakfast. Our breakfast does not have many options, but it is a healthy breakfast, so we hope you enjoyed it. Our staff will continue to work hard to provide you with better service. We look forward to welcoming you again. Manager Harada
Thank you for using R&B Hotel Kyoto Station Hachijoguchi. Your positive feedback is a great encouragement to all our staff. We are also very pleased to receive your positive comments about our breakfast. Our breakfast does not have many… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewI loved the R&B group. I decided to use them in kyoto and later thus week in osaka and tokyo. Thanks for a great stay
convenience, safety and kind crew
Thank you for staying our hotel and giving us a high evaluation. We are grateful that you are going to use other hotels of R&B HOTEL group. We will continue to do out best to make you feel comfortable. Again, thank you very much for your comment. We hope to see you again someday. Sincerely, R&B HOTEL KYOTO
Thank you for staying our hotel and giving us a high evaluation. We are grateful that you are going to use other hotels of R&B HOTEL group. We will continue to do out best to make you feel comfortable. Again, thank you very much for y… Show more
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReceptionists were very helpful! I was worried when my luggage didn’t arrive same day like I thought it would and they helped me check online to see when it would arrive. The rooms are cleaned daily; bed made, bathroom cleaned, towels changed, old hotel-provided pajamas taken away. Lot more tv channel options than other hotels I’ve been to. Enough space on the floor to open a 158cm suitcase. They also have luggage forwarding service.
I wish there had been a memo pad and pen prepared in the room. Sometimes I need to write things down since I’m using the cellphone to look things up. There is no safe box provided even though there’s daily cleaning. If you have trust issues, just take your valuables when you go out. Soundproofing isn’t super strong. Or my neighbor’s snoring was just that powerful.
Thank you very much for using R&B Hotel Kyoto Station Hachijo Exit. We are very happy to receive your compliments regarding the staff's response. If there is anything we can do in the future, we will do our best. Points for improvement will be considered in the future. We look forward to seeing you again. Sincerely, R&B Hotel Bamba
Thank you very much for using R&B Hotel Kyoto Station Hachijo Exit. We are very happy to receive your compliments regarding the staff's response. If there is anything we can do in the future, we will do our best. Points for improvem… Show more
Reviewed: 17 October 2024 · Stayed in September 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewComfortable bed and clean room. Very good location, hard to beat for the price. Friendly and helpful staff.
Rooms are small and a little old fashioned (but that's the trade off against price and location). I couldn't find a way to set the air con to drying/dehumidifying mode, though that might be an error on my part.
Reviewed: 26 August 2024 · Stayed in June 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewReviewed: 6 May 2024 · Stayed in April 2024
Verified reviewReviewed: 28 April 2024 · Stayed in March 2024
Verified reviewExcellent location
Tiny room
Reviewed: 10 April 2024 · Stayed in March 2024
Verified reviewVery straightfoward to find the place.
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewlocation
nothing
Reviewed: 7 April 2024 · Stayed in April 2024
Verified reviewGreat location just a few minutes from the central station. Stores next door and across the street, a mall at a 2 minutes walk. Free coffee and soft drinks in the lobby. Rooms are not big, but are comfortable, and among the few in Japan one can freely open their suitcase in.
Extremely incompetent staff. Most receptionists cannot say or understand a word in English. At present, I think this is unacceptable for an international hotel in one of the most prominent tourist cities in the country.
Reviewed: 4 April 2024 · Stayed in March 2024
Verified reviewLocation is good, close to central station Kyoto and city center. Clean and frienly staff
Location