Reviews of Randor Hotel Hiroshima Prestige 4 stars
732-0806 Hiroshima, Hiroshima, Minami-Ku Nishikojin-Machi1-38, Japan
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Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewClean, affordable, fantastic customer service, and quite spacious room.
N/A, exactly what we were looking for!
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt was Walking distance to the station which was great!
Dear Jennifer, Thank you very much for choosing to stay with us. We are delighted to hear that you found our location convenient and within walking distance from the station. It gives us great joy to know that your stay was comfortable and convenient. We will continue striving to improve our services and facilities so that all our guests can enjoy an even more pleasant experience. We truly hope to have the pleasure of welcoming you again on your next visit to Hiroshima. Randor Hotel Hiroshima Prestige Sasaki
Dear Jennifer, Thank you very much for choosing to stay with us. We are delighted to hear that you found our location convenient and within walking distance from the station. It gives us great joy to know that your stay was comfortable and … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewAmazing place in Hiroshima, we stayed two nights in two different rooms both were pretty big for Japan and very nice, pretty affordable. Only thing is there is no place for breakfast in the hotel but they are many places around. We really enjoyed our stay there.
Dear Carolone Thank you very much for choosing to stay with us. We are delighted to hear that you enjoyed both of your rooms during your two-night stay, and that you found them to be spacious, comfortable, and reasonably priced. It brings us great joy to know that your time in Hiroshima was pleasant. At the same time, we sincerely apologize for the inconvenience caused by the lack of breakfast service at our hotel. There are many cafés and restaurants within walking distance, and our front desk staff will be happy to assist you with recommendations on your next visit. We truly appreciate your valuable feedback. Our team will continue to strive to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again on your next trip to Hiroshima. Randor Hotel Hiroshima Prestige Kusakawa
Dear Carolone Thank you very much for choosing to stay with us. We are delighted to hear that you enjoyed both of your rooms during your two-night stay, and that you found them to be spacious, comfortable, and reasonably priced. It brings … Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewbathroom,
the beds are too small for 4 people, no comfortable pillows, too much noise when opening the window and not a nice view, air conditioning too noisy
Dear Silvia, Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the bathroom, bedding, air conditioning, and noise levels. We sincerely apologize for the discomfort you encountered. Please be assured that we will carefully review your comments with our team and take them into consideration for future improvements to ensure a more comfortable stay for our guests. We deeply appreciate your valuable feedback and hope to have another opportunity to welcome you again and provide you with a more pleasant experience. Randor Hotel hiroshima Prestige Mimura
Dear Silvia, Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the bathroom, bedding, air conditioning, and noise … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewExcellent room facilities
No desk staff until 11 pm - inconvenient for leaving luggage
Dear Guest, Thank you very much for your feedback. We are delighted to hear that you enjoyed your stay and found our facilities and location convenient. At the same time, we sincerely apologize for the inconvenience caused by the limited front desk hours. Your comments are truly valuable to us, and we will use them to improve our service. We greatly appreciate your review and hope to have the pleasure of welcoming you again in the future. Best regards, Randor Hotel Hiroshima Prestige Narumi
Dear Guest, Thank you very much for your feedback. We are delighted to hear that you enjoyed your stay and found our facilities and location convenient. At the same time, we sincerely apologize for the inconvenience caused by the limited f… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt’s located close to Hiroshima station
This hotel was by far our worst in our trip to Japan. First they have a terrible pricing process, if you book last minutes prices drop like crazy (so if you really want to go there, wait the day before), then they do not do early check in, not even checking if you room is ready or not, then Checkin process is just bad, you have to do it yourself but need to be assisted by somebody from the hotel, then our room was not properly cleaned (chewing gum left in the washing machine, dust under the beds), room is small, beds are also small, rooms have very small windows, toilets are always heating too much, door is clicking when noisy, they do not clean the room (not even towels or empty trash) you need to pay extra or bring them down yourself. And the hotel is not cheap. So unfortunately, I cannot recommend this hotel, much better hotels with better service and better managed. We were very happy to leave this place and will never come back.
Thank you very much for choosing to stay with us. We also sincerely appreciate you taking the time to share your candid feedback. We are truly sorry that we were unable to meet your expectations in many aspects during your stay, and that this caused you discomfort and disappointment. While our official check-in time, cleaning policy, and facility specifications are clearly stated in advance, we regret that we were not able to communicate these details in a way that ensured full understanding on this occasion. Regarding the cleaning oversights and the unpleasant leftover items you encountered, we will be reinforcing our cleaning and inspection procedures to ensure such issues do not occur in the future. We will also continue to work on improving our room environment and services to provide a more comfortable experience for all our guests. Please be assured that we take your comments seriously, and we will strive to use them as an opportunity to improve and deliver a better stay for all who choose our hotel. Once again, thank you for your stay and for sharing your valuable feedback. Randor Hotel Hiroshima Prestige kojima
Thank you very much for choosing to stay with us. We also sincerely appreciate you taking the time to share your candid feedback. We are truly sorry that we were unable to meet your expectations in many aspects during your stay, and that t… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewEasy walk to Hiroshima station. Wonderful bath/shower. Spacious. And in-room washer was fabulous. It was too humid to use the terrace bath, but I would come back just for that ☺️
Not enough hooks for towels in bathroom. Very minor issue.
Dear ,Amanda, Thank you very much for your kind review. We’re delighted to hear that you enjoyed the convenient location, spacious room, in-room washer, and especially the bathroom and shower. It’s also a pleasure to know that you’d like to return just to enjoy the terrace bath again—despite the high humidity during your stay. We appreciate your feedback regarding the towel hooks in the bathroom. Although it's a small point, we’ll certainly take it into consideration to improve our guest experience. We look forward to welcoming you back again in the future. Warm regards, Randor Hotel Hiroshima Prestige kojima
Dear ,Amanda, Thank you very much for your kind review. We’re delighted to hear that you enjoyed the convenient location, spacious room, in-room washer, and especially the bathroom and shower. It’s also a pleasure to know that you’d like t… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe room was really large and the bathroom enormous (and beautiful). This was a little distance from the train station (about 800m) but Hiroshima is flat and friendly, so the walk to the station was a highlight of our stay.
Our only window was frosted as there’s a building right next door. So the room was dark. But the rest of the facilities/staff more than made up for it.
Dear ,Juelene Thank you very much for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the spacious room and the large, beautiful bathroom. It’s also wonderful to know that you appreciated the walk from the station and found the city of Hiroshima friendly and easy to explore. We’re sorry to hear that the view from your room was not ideal and that it made the room feel a bit dark. However, we're happy that our facilities and staff were able to make up for that and leave you with a positive overall impression. We truly appreciate your kind words and hope to welcome you again in the future. Warm regards, Randor Hotel Hiroshima Prestige kojima
Dear ,Juelene Thank you very much for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the spacious room and the large, beautiful bathroom. It’s also wonderful to know that you appreciated the walk from … Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewVery bieutiful
Dear ,andriy Thank you very much for your kind comment. We’re delighted to hear that you found our hotel beautiful. We hope to welcome you back again in the future. Randor Hotel Hiroshima Prestige kojima
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery well appointed (washing machine, microwave in the room, big modern bathroom)
The decor is very urban noir but everything is very clean!
Dear Alexandra, Thank you very much for staying with us and for your kind comments. We’re glad to hear that you enjoyed our well-equipped facilities, including the in-room washing machine, microwave, and the spacious, modern bathroom. We're also happy to know that you appreciated the clean and stylish noir-inspired decor. We hope you had a comfortable stay and look forward to welcoming you again someday. Mimura Randor Hotel Hiroshima Prestige
Dear Alexandra, Thank you very much for staying with us and for your kind comments. We’re glad to hear that you enjoyed our well-equipped facilities, including the in-room washing machine, microwave, and the spacious, modern bathroom. We&#… Show more