Service is amazing. Everything you can think of, they went above and beyond. Amazing! Course meal food was delicious. Room was very clean. I am glad to have experienced Rangetsu

Stayed in August 2025

Wonderful personnel

Stayed in August 2025

Service is exceptional and the place is really beautiful. Food is also amazing.

Stayed in July 2025

The public bath wasn’t quite what I expected. In particular, I thought there was an outdoor bath available. The facilities were otherwise lovely—clean and luxurious.

Rangetsu was absolutely beautiful. It exceeded my expectations of a Japanese luxury hotel. The staff was especially conscientious and kind.

Stayed in July 2025

Not much to be honest. I don't give perfect scores and if I had to nitpick - I'd say the food? But only because we're two Americans and not used to some of the traditional fare. Not their fault, it's ours. Beds were a bit firm for my liking but my wife loved them.

The suite was unreal. So amazing and HUGE. And it wasn't just clean. It was EXCEPTIONALLY clean. Like, I've maybe been in few rooms that were this spotless. Not a speck of dust or crumb to be seen. The staff was unbelievable from the first step out of our taxi. They swarmed and we had 3-4 people taking our bags, guiding us inside, settling us in with tea and cookies. Every question, call, and interaction was done with immense respect and service. Top service here. No notes.

Stayed in July 2025

Authentic Japanese welcoming in traditional surroundings with modern touches. Enjoyed our in-room spa overlooking the rear garden with enough privacy (out in open air).

Stayed in May 2025

The menu was very authentic and traditional - which was a massive plus, but some of the dishes were a very different experience from the western diet / palate and probably an acquired taste.

The location is amazing - right next to the river

Stayed in May 2025

Our stay was a real highlight of our time in Japan. The atmosphere was calm and welcoming, the room was beautifully designed with traditional touches, and the service was attentive and thoughtful throughout. We also opted for the traditional dinner (an additional cost), which turned out to be a great choice. The hotel reached out in advance to check for any dietary requirements, and each course was carefully prepared and beautifully presented—definitely a memorable part of our trip. A very special experience and we’re really glad we included it in our trip.

Stayed in May 2025

Nothing

Everything

Stayed in May 2025

It was fine.

Breakfast was interesting. Authentic Japanese. Presented really well. Had a fun time having it.

Stayed in April 2025

Everything is awesome.

Warm and helpful staff, great hospitality, cosy and well-designed room, and impressive in-room onsen - the fine detail has exceeded my expectations. Staff volunteered to take photo in the front terrace. She got impeccable photo-shooting skills (with my iPhone 13 Pro Max) and I don’t need to touch up the photos at all. As a totally amateurish iPhone user I do have a lot to learn from her. A bit pitiful is that I didn’t read clearly the fine prints on booking.com so only breakfast was included. However, the breakfast, served in-room, was fabulous - nice portion and remarkable taste that did energise me for the long day ahead. Food is clearly better than another ryokan across the bridge that I stayed for 2 nights last time. I’ll definitely come back for the dinner. Not to mention that I miss the really really sweet team : )

Stayed in April 2025

You have to enjoy ones you are in Kyoto, that’s why Japan is the best in hospitality… from receptionist to the Chefs. Really fantastic atmosphere and hospitality. Thank you.

Stayed in April 2025

Everything was magical. The whole experience was perfect in every way. The food, the views, the staff. All perfection!

Stayed in March 2025

Nothing. Everything was perfect.

Everything

Stayed in March 2025

I would have liked to try the public bath, but I have large tattoos and could not. I recognize that this is my own problem, and nothing that the hotel needs to change!

The staff were so welcoming and helpful. It was a peaceful stay. Despite some construction work outside, no noise came through into our room. The suite was beautiful and the half-outdoor bath was stunning! We had a kaiseki dinner and breakfast, both were delicious and had a beautiful assortment of food.

Stayed in March 2025

We had to pay extra for drinks at dinner which we didn't realise beforehand, but the sake was delicious.

Food was amazing and the service was excellent. The location is beautiful - we had a Japanese style room with a private outdoor bath tub (which we didn't realise we would get!) which overlooked the river and the forest. We got up early before breakfast to go see the bamboo forest at a tip from the staff and it's much less crowded early on. To be honest if we'd gone all the way to Arashiyama just to see the bamboo I think we would have been disappointed, but this stay made it worthwhile!

Stayed in January 2025

The room honestly blew us away and exceeded expectations. The staff were amazing and very helpful. The service was incredible also.

Stayed in January 2025

There's nothing to not like.

There's nothing not to like.

Stayed in December 2024

We had a neighbor who had his podcast on full volume, outside his room (when we were in the open-air onsen), which disturbed the peace, but that's no fault of Rangetsu or their staff. Truly, overall it was exceptionally quiet and very relaxing.

The service was excellent. Every staff we met was kind, friendly, and thoughtful. They even helped us book a reservation for dinner in town which was delicious and welcoming to foreigners Plus, the facilities were comfortable, clean, well-maintained, and even had a section that looked to be recently remodeled. We also loved the food! Every meal was different, delicious, and impeccably timed to fit into our schedule. Fabulous location by the river!

Stayed in October 2024

We loved it all, the room was clean and beautifully done. Loved the private onsen.

Stayed in October 2024

The service of the staff was amazing from before arrival through after our stay. Before arrival, i bombarded them with dozens of questions, and they responded promptly and helpfully to each one of them. During our stay, we had a personal butler attend to our dinner, bedding, and every need. During check-out, there was a little hiccup with arranging our bags for delivery to our next hotel, but the staff offered to personally deliver our luggage instead which ensured our travel plans were not affected in any way.

Stayed in October 2024

Great location and fantastic place.

Stayed in October 2024

Not the fault of the hotel, but unfortunately, for the special and unique experience for dinner and breakfast, there was a family with noisy crying children. It was a distraction, but the food was so good it was easy to overlook.

There was everything to like.

Stayed in September 2024

Nothing We didn't like.

Super convenient location, wonderful staff, beautiful space.

Stayed in August 2024