Reviews of Rangetsu 4 stars

Service is amazing. Everything you can think of, they went above and beyond. Amazing! Course meal food was delicious. Room was very clean. I am glad to have experienced Rangetsu

Wonderful personnel

Service is exceptional and the place is really beautiful. Food is also amazing.

Rangetsu was absolutely beautiful. It exceeded my expectations of a Japanese luxury hotel. The staff was especially conscientious and kind.

The public bath wasn’t quite what I expected. In particular, I thought there was an outdoor bath available. The facilities were otherwise lovely—clean and luxurious.

The suite was unreal. So amazing and HUGE. And it wasn't just clean. It was EXCEPTIONALLY clean. Like, I've maybe been in few rooms that were this spotless. Not a speck of dust or crumb to be seen. The staff was unbelievable from the first step out of our taxi. They swarmed and we had 3-4 people taking our bags, guiding us inside, settling us in with tea and cookies. Every question, call, and interaction was done with immense respect and service. Top service here. No notes.

Not much to be honest. I don't give perfect scores and if I had to nitpick - I'd say the food? But only because we're two Americans and not used to some of the traditional fare. Not their fault, it's ours. Beds were a bit firm for my liking but my wife loved them.

Authentic Japanese welcoming in traditional surroundings with modern touches. Enjoyed our in-room spa overlooking the rear garden with enough privacy (out in open air).

The location is amazing - right next to the river

The menu was very authentic and traditional - which was a massive plus, but some of the dishes were a very different experience from the western diet / palate and probably an acquired taste.

Our stay was a real highlight of our time in Japan. The atmosphere was calm and welcoming, the room was beautifully designed with traditional touches, and the service was attentive and thoughtful throughout. We also opted for the traditional dinner (an additional cost), which turned out to be a great choice. The hotel reached out in advance to check for any dietary requirements, and each course was carefully prepared and beautifully presented—definitely a memorable part of our trip. A very special experience and we’re really glad we included it in our trip.

Everything

Nothing

Breakfast was interesting. Authentic Japanese. Presented really well. Had a fun time having it.

It was fine.

Warm and helpful staff, great hospitality, cosy and well-designed room, and impressive in-room onsen - the fine detail has exceeded my expectations. Staff volunteered to take photo in the front terrace. She got impeccable photo-shooting skills (with my iPhone 13 Pro Max) and I don’t need to touch up the photos at all. As a totally amateurish iPhone user I do have a lot to learn from her. A bit pitiful is that I didn’t read clearly the fine prints on booking.com so only breakfast was included. However, the breakfast, served in-room, was fabulous - nice portion and remarkable taste that did energise me for the long day ahead. Food is clearly better than another ryokan across the bridge that I stayed for 2 nights last time. I’ll definitely come back for the dinner. Not to mention that I miss the really really sweet team : )

Everything is awesome.

You have to enjoy ones you are in Kyoto, that’s why Japan is the best in hospitality… from receptionist to the Chefs. Really fantastic atmosphere and hospitality. Thank you.

Perfectly located to beat the crowds, this place isl heaven on earth. Fantastic traditional hospitality, exceptional food and quiet luxury. Loved every bit of it, including obviously the outside bathtube and waking up in front of a forest that looked like a painting. Did I mention the food? Thank you for having us.

Everything was magical. The whole experience was perfect in every way. The food, the views, the staff. All perfection!

Everything

Nothing. Everything was perfect.

The staff were so welcoming and helpful. It was a peaceful stay. Despite some construction work outside, no noise came through into our room. The suite was beautiful and the half-outdoor bath was stunning! We had a kaiseki dinner and breakfast, both were delicious and had a beautiful assortment of food.

I would have liked to try the public bath, but I have large tattoos and could not. I recognize that this is my own problem, and nothing that the hotel needs to change!