Reviews of REF Kumamoto by VESSEL HOTELS 4 stars
860-0803 Kumamoto, Kumamoto, Chuo-ku Shinshigai 7-2, Japan
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIn the middle of the action Great onsen and a pretty nice breakfast with local specialities
Parking is a bit of a nightmare and the rooms are rather small if you habe two suitcases
Thank you very much for staying at Ref Kumamoto by Vessel Hotels. We are delighted to hear your kind words about our large bath and breakfast, which we proudly recommend. As the parking lot is operated by a partner facility, we understand it can be inconvenient if you have a lot of luggage. Thank you for your understanding. We look forward to welcoming you back to Kumamoto. REF Kumamoto by vesselhotels, Front Yokoyama
Thank you very much for staying at Ref Kumamoto by Vessel Hotels. We are delighted to hear your kind words about our large bath and breakfast, which we proudly recommend. As the parking lot is operated by a partner facility, we understand i… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel has exceptional Onsen! The room was clean and comfortable. The location is nice and convenient.
Thank you very much for using our hotel. All of our staff are very pleased to receive your kind words about our large public bath, rooms, and location. We are very glad to hear that you enjoyed our hotel's pride and joy, our large public bath. We are also honored to hear that you were pleased with the cleanliness and comfort of your room. We will continue to strive to improve our service level so that we can continue to provide our customers with service that satisfies them. We hope you will use REF Kumamoto by Vessel Hotels again when you visit Kumamoto. We look forward to seeing you again! REFKumamoto by Vesselhotels Nagasato
Thank you very much for using our hotel. All of our staff are very pleased to receive your kind words about our large public bath, rooms, and location. We are very glad to hear that you enjoyed our hotel's pride and joy, our large publi… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hot springs and breakfast
Nope
Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very happy that you enjoyed your stay at our hotel. We will continue to strive to provide a comfortable environment in the future. We hope you will stop by again when you visit Kumamoto. All of our staff look forward to seeing you again.
Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very happy that you enjoyed your stay at our hotel. We will continue … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFantastic location, right smack at shopping belt with lots of eateries. Comfortable bed and has an onsen too
Onsen was too crowded. Everyone rushed there in the night as they were closed from 10am to late afternoon. Would have been better if they could provide different time slots for different floors. There isnt mineral water in the room so we had to keep going to concierge to top up. Though the tap water in the room is supposedly potable, we werent comfortable drinking them.
Thank you for staying at REF Kumamoto. We are glad that you enjoyed our location and our large public bath. We apologize for the fact that the large public bath can be crowded at certain times of the day. There is no water in your room, but Kumamoto's water is some of the best in Japan. For guests who are hesitant to drink the water directly, there are water servers on the 2nd and 3rd floors that you can use freely. We hope you will use our hotel again when you visit Kumamoto.
Thank you for staying at REF Kumamoto. We are glad that you enjoyed our location and our large public bath. We apologize for the fact that the large public bath can be crowded at certain times of the day. There is no water in your room, but… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located in a great location, right in a shopping district, close to popular malls and surrounded by many good and delicious restaurants. There is a 7-Eleven nearby. Parking is not far from the hotel and the fee is reasonable. Although the room is a bit small, it is comfortable. The breakfast offers a wide variety of options.
Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would like to thank you again for taking the time to leave a review. We are pleased to hear that you were generally satisfied with your stay. We will continue to strive to provide even more satisfying service in the future. Our staff looks forward to your next visit. REF kumamoto by Vesselhotels,Morimoto
Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would like to thank you again for taking the time to leave a review. We are pleased to hear that you were generally satisfied with your stay. We will continue to strive to… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGood location to tourist spots. 7 eleven is just downstairs. The room is clean. They have nice breakfast with wide varieties of food. Staff is very helpful. I booked a single room by mistake for my family with people. They contacted me and advised me to change to a standard twin room. The hotel doesn’t have parking facilities. But they can offer me discount coupon for parking in a garage within 3 minutes walking distance for 1200 yen from 14:00 to 12:00 next day. I am very happy with the stay.
The room is a bit small but I think it is normal for hotel rooms in the city.
Thank you very much for using Ref Kumamoto by Bessel Hotels. Thank you again for your cooperation in word of mouth when you are busy. I am relieved to hear that you are satisfied with your stay. As you said, our hotel's rooms are compact and we apologize for the inconvenience. "There is also a room with a slightly larger ""moderate twin"" type, so I would appreciate it if you could consider it next time." We will continue to strive to provide services that will please our users. Please use it again when you come to Kumamoto. We look forward to your next visit with all our staff. REF kumamoto by Vesselhotels,Morimoto
Thank you very much for using Ref Kumamoto by Bessel Hotels. Thank you again for your cooperation in word of mouth when you are busy. I am relieved to hear that you are satisfied with your stay. As you said, our hotel's rooms are compac… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGreat location. Comfortable rooms.
Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would like to thank you for taking the time to leave a review. We hope you were satisfied with your stay. Please feel free to contact us if you have any concerns. We will continue to strive to provide even more satisfying service in the future. Please stop by again when you visit Kumamoto. All our staff look forward to welcoming you again. REF kumamoto by Vesselhotels,Morimoto
Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would like to thank you for taking the time to leave a review. We hope you were satisfied with your stay. Please feel free to contact us if you have any concerns. We will … Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewClose to Sakuramachi bus terminal and the tram stop. Lots of shops nearby Breakfast spread is good with lots of option and features local specialty
Pillow was too small and flat
Thank you for staying at REF Kumamoto by Vessel Hotels. Thank you for taking the time to leave a review. Were you satisfied with your stay? We apologize for any inconvenience caused by the pillows in your room. You can request an extra pillow if you wish, so please let us know. If you have any other concerns, please let us know. We will do our best to make your stay as comfortable as possible. We will continue to make efforts to make our hotel an even more comfortable place to stay. Please stop by when you visit Kumamoto. All our staff look forward to welcoming you again. REF kumamoto by Vesselhotels,Morimoto
Thank you for staying at REF Kumamoto by Vessel Hotels. Thank you for taking the time to leave a review. Were you satisfied with your stay? We apologize for any inconvenience caused by the pillows in your room. You can request an extra pill… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewlocation
no
Thank you for staying at REF Kumamoto by Vessel Hotels. We are glad to receive the review from you. Our hotel is located in the city center and has a good access to restaurant and shopping. We hope your stay in Kumamoto was amazing one and welcome you again one day! Thank you. REF Kumamoto by Vessel Hotels, front desk, Aramaki
Thank you for staying at REF Kumamoto by Vessel Hotels. We are glad to receive the review from you. Our hotel is located in the city center and has a good access to restaurant and shopping. We hope your stay in Kumamoto was amazing one and … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewStaff ,room,and breakfast are nice.
unfortunately ,guest with tattoo are not allowed to use public bath room.
Thank you very much for using Ref Kumamoto by Bessel Hotels. Thank you again for your cooperation in word of mouth when you are busy. I am relieved to hear that you were generally satisfied with your stay. "Regarding using the large public bath, guests with tattoos are not allowed to use it, so I feel sorry." We will continue to strive to provide more satisfactory services. We look forward to serving you again with all our staff. REF kumamoto by Vesselhotels,Morimoto
Thank you very much for using Ref Kumamoto by Bessel Hotels. Thank you again for your cooperation in word of mouth when you are busy. I am relieved to hear that you were generally satisfied with your stay. "Regarding using the large pu… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe location is perfect Good partner parking Nice facilities Good breakfast
Thank you very much for your recent stay at REF Kumamoto by Vessel Hotels. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very pleased that your stay was a comfortable one. We are also very pleased to hear that you enjoyed our hotel's large public bath. We will continue to work hard every day to provide our customers with service that will satisfy them. If you visit Kumamoto again, please stay at REF Kumamoto by Vessel Hotels. All our staff look forward to welcoming you again. Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Thank you very much for your recent stay at REF Kumamoto by Vessel Hotels. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very pleased that your stay was a comfortable one. We are a… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewLocation is superb. Just across the street from Sakuramachi which is a convenient small mall. Tram stop just across(middle of street) to go Kumamoto Station. It's located in a sheltered shopping alley which is ideal for quick drugstore shopping, meals/breakfast and access to combini.
The beds could have been better but not really a big issue.
Thank you for staying at REF Kumamoto by Vessel Hotels. We would also like to thank you for taking the time to post a review despite your busy schedule. We sincerely appreciate your valuable feedback regarding the beds in your room. If you have any requests to ensure that you have a comfortable night's sleep, please feel free to contact our front desk staff. Despite the inconvenience, we are very grateful to have received so many words of praise for our hotel. All of our staff will continue to work hard to create an environment where our guests can have a comfortable stay. If you visit Kumamoto again, please stop by REF Kumamoto by Vessel Hotels. All of our staff look forward to welcoming you again. Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Thank you for staying at REF Kumamoto by Vessel Hotels. We would also like to thank you for taking the time to post a review despite your busy schedule. We sincerely appreciate your valuable feedback regarding the beds in your room. If yo… Show more