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  5. Reviews of REF Matsuyama City Station by VESSEL HOTELS

Reviews of REF Matsuyama City Station by VESSEL HOTELS This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

790-0012 Ehime, Matsuyama, 5-2-2 Minatomachi, Matsuyama, Ehime, Japan

#12 of 58 hotels in Matsuyama

Guests' Choice

Review Score

Based on 69 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    9.0

  • Staff

    8.8

  • Value for money

    8.6

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 2, 2025

    10
    Excellent hotel in great location
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent facilities, well designed comfortable rooms and an attractive communal area. Centrally located and well placed for seeing the city sights. Quiet, very clean, with everything needed and more. Exceeded our expectations.

    Stayed in July 2025

  • Reviewed: June 4, 2025

    10
    Perfect place to stay in heart of Matsuyama
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel was very good located . Everything was walking distance . Staff very friendly . Breakfast awesome. Japanese sashimi etc etc . Good variety of options . Rooms well equipped . Common areas like bath , massage chair and lobby also excellent .

    Stayed in May 2025

  • Reviewed: May 25, 2025

    8.0
    Great
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    More experienced staff or training for sending luggage to an onward destination.

    Stayed in May 2025

  • Reviewed: May 21, 2025

    10
    Perfect location in Matsuyama!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    the location is superb! 7-11 and Family Mart downstairs, right at the railway, tram and bus. beds were super comfortable and rooms are a good size too! there is free coffee and ice cream in the lobby and the coin laundry on the 3rd floor makes it extra convenient too.

    Stayed in May 2025

  • Reviewed: April 18, 2025

    8.0
    Nice host, modern and clean with good breakfast.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lovely hotel, good breakfast, nice room.

    Stayed in April 2025

  • Reviewed: April 16, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No access to coffee machine in the morning. Convenience store was available next door.

    Location

    Stayed in March 2025

  • Reviewed: April 15, 2025

    10
    Excellent experience
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fabulous hotel

    Stayed in March 2025

  • Reviewed: April 14, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Would definitely recommend the hotel to anyone visiting Matsuyama !

    Stayed in March 2025

  • Reviewed: April 12, 2025

    8.0
    A good stay
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    Very little interaction with staff. Taking shoes off in the room - there should be a stool provided to do this. It was not clear which train station to go to. No information about the local area was provided and it was hard to find restaurants for dinner. Weird bottom sheet on bed.

    Breakfast, free ice cream, size of room, bathroom layout.

    Stayed in April 2025

  • Reviewed: March 27, 2025

    9.0
    I actually did not like the Kiosk check-in, I felt it’s inpersonal and cheap.
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was too hard. The breakfast buffet was impressive and quite cheap for the variety of local dishes. I highly recommend it.

    Stayed in February 2025

  • Reviewed: March 27, 2025

    9.0
    Comfortable and convenient stay
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Better than expected! All the facilities are well maintained, the only down is the elevator is kinda busy. Make sure you leave extra time to go out. They use the parking next to the rail which is convenient.

    Stayed in March 2025

  • Reviewed: December 24, 2024

    8.0
    I have a pleasant stay there.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room is clean and wee-maintained.

    Stayed in December 2024

  • Reviewed: December 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was full of variety. Bath was so nice.

    Stayed in December 2024

  • Reviewed: December 10, 2024

    10
    Do select this hotel, you will thank me later.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I can’t think of anything.

    Very convenient location, great staff’s hospitality.

    Stayed in December 2024

  • Reviewed: October 16, 2024

    9.0
    Loved this city’s history and easy to get around.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds were a bit hard.

    Central to sights, property had great Onsen. Excellent location to castle, Dogo Onsen and gardens, Ehime art museum and shopping.

    Stayed in October 2024

  • Reviewed: October 11, 2024

    10
    Great hotel for families!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location (right next to city station, tram station, bus terminal and also shopping precinct) and rooms are newly built and in great condition. Lots of great little extras to love at this place, the third floor has an onsen (men's and women's seperate, but you can reserve for a family group), and also an anime library with massage chairs. The second floor (reception) has free soft drinks after 2pm and free ice-cream after 7pm... brilliant! Good buffett breakfast with 6 different kinds of Mandarin juice to try (given the area is famous for Mandarin farming). We stayed in a deluxe quadruple room with 2 kids, the room had an alcove with 2 futons where the kids slept. Highly recommend for families!

    Stayed in October 2024

  • Reviewed: October 11, 2024

    10
    Excellent
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    The room is very clean and bed is comfortable. The public bath is very spacious as well. Besides, the location is pretty good, just at the center of the city and easy to walk around.

    Stayed in October 2024

  • Reviewed: May 26, 2024

    8.0
    A great overnight base to explore
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    There was a discrepancy with the local parking arrangements where we paid more than we were expecting (cash only).

    Located at the heart of Matsuyama (above the train station). The room was well designed, small but perfectly formed with a good style.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Clean rooms, ours overlooked the castle, and amazing hotel facilities. The public onsen was quiet and well equipped, with every toiletry possible and lots of towels. There is free soft serve and welcome drinks in the lounge, and coffee. We did not book breakfast but it looked good. Would definitely stay again.

    Stayed in May 2024

  • Reviewed: April 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Terrific location. Next to shopping and tram.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    9.0
    2 noghts in Matsuyama
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We could have used a 2nd pillow, but I didn't ask, so I might have been able to get one.

    It was centrally located. The breakfast was excellent! The staff was great. There is an airport bus right outside the rntrance..

    Stayed in April 2024

  • Reviewed: February 9, 2024

    9.0
    Comfortable and convenient, excellent breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Quadruple Room
    • Stayed 1 night

    Very convenient location right above the City rail station (not the JR station) and adjacent to tram/bus terminus. Comfortable night for 4 adults in a quad room. Brilliant breakfast - lots of fresh local produce including sashimi, 3 different varieties of fresh orange juice, etc - many different options. Overall a great stay!

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Nice new hotel.
    • Leisure trip
    • Travelers with friends
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillow is not very good, had bad headache next morning. Others all good.

    Good location and convenience to everywhere. Enjoy nice breakfast over there.

    Stayed in January 2024

  • Reviewed: November 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 5 nights

    The staff is not proficient in English. But we made do with the Google Translate app.

    The breakfast was not bad. There were 3 different types of orange juice and also a good spread of breads cooked food and sea bream (tai meshi).

    Stayed in October 2023

Showing 1 - 25

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