Everything was amazing, I should have booked a longer stay!

We loved our stay at this ryokan! Every one in our group wants to share that Hotel Keigetsu answered our prayers after our long hike on the Nakasendo trail. They were very accommodating and just generally pleasant people. We started our stay by unfortunately missing a bus due to a translation error on our end and they essentially rescued us from Komaba with their hotel shuttle after dark. They also helped us reserve bus tickets out of Hirugami later. They are clearly experienced with helping guide their guests to and from their ryokan. If possible, I recommend trying to time your arrival closer to 4 pm in case you get lost like we did. Also maybe consider asking for transportation recommendations because they seem well versed in the travel aspect of their guests journey. Dinner typically starts at 6 30pm at the latest. We arrived about an hour late on the shuttle when coming in but they still fed us after hours and we all showered and went to bed very happy. The dinner food was traditional Japanese with some beef and fish courses. Breakfast was similar with fish, egg and tofu courses. We ate in the banquet hall with private dividers. I don't know if they are able to accommodate diners in the rooms, but our party was too large for private in-room dining regardless. The banquet hall was plenty nice for us and our hostess was never far when we needed a drink etc. There were ample amount of courses, plenty of food to satisfy hungry hikers. The presentation of the food was delightful, the chef was masterful in assembling things and the food was very fresh. Regarding the Onsen, I'm a shy American who has not yet worked up the courage for the public baths so for myself and my husband I booked the 4 room suite with a private bath (room 407), it has hot spring waters piped in to a large wooden tub. It was exactly what these sore hikers muscles needed.

Stayed in May 2025

Nothing

Everything. Hotel's reception is very excellent kind. Very good support. Friendly and so impression.

Stayed in January 2025

everything was great

Impecable service, both at reception and at the restaurant. The room was very comfortable, specially the bed. Everything was clean and cosy. Dinner and breakfast were not only tasty, but also complete hospitality experiences themselves. The onsen area was spacious and I found the temperature more confortable than other places that have piping hot water. The exterior onsen was a plus. The hotel had arranged a shuttle and ticket to Heavens Sonohara starry sky experience as I requested but ended up not going because of cloudy sky. I would definetly stay at this hotel again. Thank you for the perfect stay!

Stayed in November 2024

Just everything . Very good Onsen water. Fantastic dinner and breakfast.

Stayed in November 2024

The English was a bit clumsy but it made our communications charming :)

We loved the warm welcoming from the staff, so helpful and full of details. We had a nice tea upon arrival and enjoyed the onsen. The room was spacious and so typical. And the breakfast is a must!

Stayed in October 2024

There was not much to do around the property and no coin laundry Also I thot there is supposed to be free star gazing tour by hotel but no info anywhere

The rooms were very comfortable and the staff was very helpful

Stayed in October 2024

air conditioning noisy and too hot, can’t sleep at night

staff is helpful

Stayed in September 2024

It is not on the riverside. But it is not a big deal because it was summer, there was a plenty of time before sunset to enjoy the riverside, strolling around the village. It's too bad that the gondola was closed for the periodically inspection, otherwise, we would have a wonderful gondola ride to the top of the mountain to stars gazing tour.

Staffs were very nice, specially a young lady who took care of us all the time we stayed. Breakfast and dinner are gorgeous. I myself enjoyed the onsen very much.

Stayed in June 2024

Staff super helpful and accommodating - our lovely waiter (from Vietnam but both a Japanese and English speaker) was very friendly and offered to swap our breakfast the next morning from a Japanese to a Western breakfast when he saw we weren’t accustomed to the local breakfast foods. The reception was helpful with arranging transportation and drove us to the coach station in the neighbouring town on our last day to catch a coach to Tokyo. Catering was good and overall, very good value.

Stayed in March 2024

The bedroom has a step up for the bed padding. My husband almost fell when he got up in the middle of the night

The staff were very helpful.

Stayed in November 2024

I was deceived by booking.com. The photos show a room with the title "quadruple room with private bath" as one that has a private hot spring bath (typical to this area and common in Japan in general). However, apparently, only a few rooms (if any) have the hotspring private bath as presented in the photos (where the photo has a sub-title of "quadruple room with private bath"). Given this, and given the high price of the room (nearly 300 USD, which is unusually high for the area and Japan in general), we expected to get the room with the private hot spring bath. Unfortunately, and to our (very bad) surprise, we got a very basic room with a TINY regular bath in a backdoor corner of the room (not a place it is pleasant to sit and watch the view like presented in the photo). When we spoke with the hotel representative in the reception, to our surprise, he was very rude, and told us "booking was created by people oversees that I do not know and not responsible for, and next time you are better off calling the hotel to book and avoiding internet booking and I cannot upgrade your room now, it is your problem". Clearly, we were very disappointed, and although the initial mistake and therefore responsibility was made by booking, we were shocked by the unhelpful and rude behaviour of the representative. Regardless, the hotel had a stinky smell, the rooms did not have a view (as was advertised in the photos), the rooms were old (again, in contrast to the photos), and the overall experience was of low quality.

nothing!

Stayed in September 2024

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Stayed in May 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in October 2024

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Stayed in July 2024

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Stayed in July 2024